Human Relations in Organizations: Applications and Skill Building 8th Edition by Robert Lussier

Exercise 25

Below are 10 situations. For each situation:
1. Identify the sender's communication ego state as:
2. Place the letters CP, SP, NC, AC, or A on the S __________ to the left of each numbered situation.
3. Identify each of the five alternative receiver's ego states as in instruction 1 above. Place the letters CP, SP, NC, AC, or A on the R __________.
4. Select the best alternative to achieve effective communication and human relations. Circle the letter a, b, c, d, or e.
Objective: To improve your ability to use transactional analysis.
AACSB: The primary AACSB learning standard skills developed through this exercise are analytic skills and communication abilities.
Preparation: You should have completed the preparation (10 situations) for this exercise.
Select one option:
1. The instructor goes over the recommended answers to the 10 situations.
2. The instructor asks students for their answers to the situations, followed by giving the recommended answers.
3. Break into groups of two or three and together follow the three-step approach for two to three situations at a time, followed by the instructor's going over the recommended answers. Discuss the possible consequences of each alternative response in the situation. Would it help or hurt human relations and performance? How?
Conclusion: The instructor leads a class discussion and ?or makes concluding remarks.
Application: What have I learned from this experience? How will I use this knowledge in the future?
Sharing: Volunteers give their answers to the application section.