Human Relations in Organizations: Applications and Skill Building 8th Edition by Robert Lussier

Exercise 10

Supervisor Carl's Change Carl was an employee at Benson's Corporation. He applied for a supervisor job at Hedges Inc. and got the job. Carl wanted to do a good job. He observed the employees at work to determine ways to improve productivity. Within a week Carl thought of a way.
On Friday afternoon he called the employees together. Carl told them that starting on Monday he wanted them to change the steps they followed when assembling the product. He demonstrated the new steps a few times and asked if everyone understood them. There were no questions. So Carl said, "Great. Start them on Monday, first thing."
On Monday Carl was in his office for about an hour doing the week's scheduling. When he came out to the shop floor, he realized that no one was following the new procedure he had shown them on Friday. Carl called the crew together and asked why no one was following the new steps.
HANK: We've done it this way for years and it works fine.
SANDY: We are all underpaid for this boring job. Why should we improve productivity? ( Several others nod. )
DEBBIE: On Friday at the tavern we were talking about the change, and we agreed that we are not getting paid more, so why should we produce more?
Answer the following questions. Then in the space between the questions, state why you selected that answer.
Using Exhibit 14.3, identify Debbie's major resistance (box) to change.
A) 1
B) 2
C) 3
D) 4
E) 5
F) 6
G) 7
H) 8
I) 9