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Human Relations in Organizations: Applications and Skill Building 8th Edition by Robert Lussier
Edition 8ISBN: 978-0073602370Human Relations in Organizations: Applications and Skill Building 8th Edition by Robert Lussier
Edition 8ISBN: 978-0073602370 Exercise 14
Objective: To experience the quality circle approach to increasing the quality of student life at your college.
AACSB: The AACSB learning standard skills developed through this exercise are analytic skills, communication ability, teamwork, and leadership.
Experience: You will experience being part of a quality circle.
Break into groups of five or six members. Select a spokesperson. Your group is to come up with a list of the three to five most needed improvements at your college. Rank them in order of priority, from 1-most important to 5-least important. When you are finished, or the time is up, the spokesperson will write the ranking on the board. You may refer to the preparation for Skill-Building Exercise 14-2 for ideas on areas needing improvement.
Option A: The instructor determines the class's top three to five priorities for improvement.
Option B: The class achieves consensus on the top three to five priorities for improvement.
Each group selects a new spokesperson. The group develops solutions that will improve the quality of student life for the class's three to five priority areas.
For the first-priority item, each spokesperson states the group's recommendation for improving the quality of student life. The class votes or comes to a consensus on the best way to solve the problem. Proceed to items 2 to 5 until you finish or time is up.
Discussion:
1. Are survey feedback and quality circles (as used in this exercise) effective ways to improve the quality of student life on campus?
2. Did the class consider that quality of student life is a balance between the college, the students, and society? Are your solutions going to benefit the college and society as well as the students?
Conclusion: The instructor may lead a class discussion and/or make concluding remarks.
Application (2-4 minutes): What did I learn from this experience? How will I use this knowledge in the future?
Sharing: Volunteers give their answers to the application section.
AACSB: The AACSB learning standard skills developed through this exercise are analytic skills, communication ability, teamwork, and leadership.
Experience: You will experience being part of a quality circle.
Break into groups of five or six members. Select a spokesperson. Your group is to come up with a list of the three to five most needed improvements at your college. Rank them in order of priority, from 1-most important to 5-least important. When you are finished, or the time is up, the spokesperson will write the ranking on the board. You may refer to the preparation for Skill-Building Exercise 14-2 for ideas on areas needing improvement.
Option A: The instructor determines the class's top three to five priorities for improvement.
Option B: The class achieves consensus on the top three to five priorities for improvement.
Each group selects a new spokesperson. The group develops solutions that will improve the quality of student life for the class's three to five priority areas.
For the first-priority item, each spokesperson states the group's recommendation for improving the quality of student life. The class votes or comes to a consensus on the best way to solve the problem. Proceed to items 2 to 5 until you finish or time is up.
Discussion:
1. Are survey feedback and quality circles (as used in this exercise) effective ways to improve the quality of student life on campus?
2. Did the class consider that quality of student life is a balance between the college, the students, and society? Are your solutions going to benefit the college and society as well as the students?
Conclusion: The instructor may lead a class discussion and/or make concluding remarks.
Application (2-4 minutes): What did I learn from this experience? How will I use this knowledge in the future?
Sharing: Volunteers give their answers to the application section.
Explanation
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Human Relations in Organizations: Applications and Skill Building 8th Edition by Robert Lussier
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