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Employee Training and Development 6th Edition by Raymond Noe
Edition 6ISBN: 978-0078029219Employee Training and Development 6th Edition by Raymond Noe
Edition 6ISBN: 978-0078029219 Exercise 2
Case: Onboarding at MGM Resorts
MGM Resorts International owns and operates hotels and casino properties such as the MGM Grand, Mandalay Bay, and Bellagio. Guest experience is the key performance indicator. This is assessed by asking guests how satisfied they were during their current stay as well as whether they would return to the property and how likely they are to recommend it to friends and family. MGM's values include:
• Value Others?Acknowledge and value the contributions of all people.
• Be Respectful?Everyone is worthy of your respect.
• Be Inclusive?Treat one another with openness and acceptance; leave no one behind.
• Be Understanding?Understand and appreciate the differences of co-workers and guests.
• Be Considerate?Use tact in dealing with everyone.
• Be First and Best?Your actions make MGM Resorts International a stronger company.
MGM Resorts plans to open new properties in National Harbor, Maryland; Toronto, Ontario, Canada; and Macau, China. This means that new employees will need onboarding.
If you were asked to develop the onboarding program, explain what content and activities you would include in the program, who would be involved, and the length of the program. Provide a rationale for your recommendations.
MGM Resorts International owns and operates hotels and casino properties such as the MGM Grand, Mandalay Bay, and Bellagio. Guest experience is the key performance indicator. This is assessed by asking guests how satisfied they were during their current stay as well as whether they would return to the property and how likely they are to recommend it to friends and family. MGM's values include:
• Value Others?Acknowledge and value the contributions of all people.
• Be Respectful?Everyone is worthy of your respect.
• Be Inclusive?Treat one another with openness and acceptance; leave no one behind.
• Be Understanding?Understand and appreciate the differences of co-workers and guests.
• Be Considerate?Use tact in dealing with everyone.
• Be First and Best?Your actions make MGM Resorts International a stronger company.
MGM Resorts plans to open new properties in National Harbor, Maryland; Toronto, Ontario, Canada; and Macau, China. This means that new employees will need onboarding.
If you were asked to develop the onboarding program, explain what content and activities you would include in the program, who would be involved, and the length of the program. Provide a rationale for your recommendations.
Explanation
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Employee Training and Development 6th Edition by Raymond Noe
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