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Employee Training and Development 6th Edition by Raymond Noe
Edition 6ISBN: 978-0078029219Employee Training and Development 6th Edition by Raymond Noe
Edition 6ISBN: 978-0078029219 Exercise 6
Customer service training involves far transfer. What design features would you include in a customer service training program to ensure that transfer of training occurred? What is a curriculum road map? Why is it important?
Explanation
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Transfer of training:
It is defined as ...
Employee Training and Development 6th Edition by Raymond Noe
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