Human Resource Management 15th Edition by Gary Dessler

Exercise 22

Using Table and Figure list at least 15 metrics the Hotel Paris could use to measure its HR practices.
TABLE Examples Selected from Several Studies of How Recruitment, Selection, Training, Appraisal, Pay, and other Practices Differ in high-Performance and Low-Performance companies
Source: Based on "Comparison of HR Practices in High-Performance and Low-Performance Companies," by B.E. Becker, et al., from The HR Scorecard: Linking People , Strategy and Performance (Boston: Harvard Business School Press, 2001); Barry Macy, Gerard Farias, Jean-Francois Rosa, and Curt Moore, "Built To Change: High-Performance Work Systems and Self-Directed Work Teams-A Longitudinal Field Study," Research in Organizational Change and Development , V 16, pp. 339-418, 2007; James Gathrie, Wenchuan Liu, Patrick Flood, and Sarah MacCurtain, "High Performance Work Systems, Workforce Productivity, and Innovation: A Comparison of MNCs and Indigenous Firms," The Learning, Innovation and Knowledge (LINK) Research Centre Working Paper Series, WP 04-08, 2008.
Figure Metrics for the SHRM® 2011-2012 Customized Human Capital Benchmarking Report

Source: Reprinted with permission from the Society for Human Resource Management. All rights reserved.