Business Communication 9th Edition by Amy Newman

Exercise 10

Respond to a positive customer online post. Refer to the five-star stereo review ("Incredible sound!") in Exercise 13. If you were a representative of the stereo company and read this response, how would you respond in a way that reinforces a positive customer opinion in your reply Write your response using the Yelp guidelines in Figure 13.

REFERENCE:
Write a thank-you note. Imagine that you work for In the Loop Soup Kitchen, a local community kitchen. Earlier this week, a man came into the facility with a gun. Fortunately, no one was hurt, but people were frightened. Write a note to your local police department thanking them for their quick response and adept handling of the situation.