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Business Communication 9th Edition by Amy Newman
Edition 9ISBN: 978-1305081420Business Communication 9th Edition by Amy Newman
Edition 9ISBN: 978-1305081420 Exercise 14
Write an email reply to a customer demanding a refund.
You are the customer service manager at a small company, and one of your employees has escalated a customer complaint to your attention. The customer reported that an expensive, customized product he purchased does not function as advertised, and he is demanding his money back. Write an email to this customer to explain your company's refund policy, describe what action will be taken to fix the problem, and restore the customer's confidence in your company.
You are the customer service manager at a small company, and one of your employees has escalated a customer complaint to your attention. The customer reported that an expensive, customized product he purchased does not function as advertised, and he is demanding his money back. Write an email to this customer to explain your company's refund policy, describe what action will be taken to fix the problem, and restore the customer's confidence in your company.
Explanation
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The letter written to the customer is sh...
Business Communication 9th Edition by Amy Newman
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