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Business Communication 9th Edition by Amy Newman
Edition 9ISBN: 978-1305081420Business Communication 9th Edition by Amy Newman
Edition 9ISBN: 978-1305081420 Exercise 24
Write an email refusing a customer's request for a refund.
On Twitter, a Whole Foods customer posted this tweet:
As a representative for Whole Foods, you find this tweet and send the customer a direct message (DM) to obtain his email address. In your email to the customer, reject his request for a refund. You may invent your own rationale for the decision. Also try including a subtle sales promotion in your closing paragraph.
Exchange drafts with a partner in class and give each other feedback on the approach.
On Twitter, a Whole Foods customer posted this tweet:
As a representative for Whole Foods, you find this tweet and send the customer a direct message (DM) to obtain his email address. In your email to the customer, reject his request for a refund. You may invent your own rationale for the decision. Also try including a subtle sales promotion in your closing paragraph.
Exchange drafts with a partner in class and give each other feedback on the approach.
Explanation
Verified
Verified
Dear XYZ, (customer)
I am really sorry t...
Business Communication 9th Edition by Amy Newman
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