Sally Works as a Customer Care Executive at a Telecom

Multiple Choice

Sally works as a customer care executive at a telecom office in Ohio. She often needs to interact with a regular customer and she finds him extremely annoying. However, because of the nature of her work, she conceals her emotions well and politely talks to him and clarifies all his questions. Which of the following is being experienced by Sally?

A) emotional dissonance
B) positivity offset
C) positive affect
D) emotional selection
E) illusory correlation