Question 1

Which statistic is most likely to be included in a network baseline report?

Accepted Answer

A)   how many text files are in use
B)   hard drive utilization
C)   number of idle users logged in
D)   average RPM of system fans B

Question 2

Describe what tracert does and what it can be used to troubleshoot.

Accepted Answer

Tracert uses ICMP packets to find the route taken between two devices at any given moment.It can be used to troubleshoot network design,ensuring that you are using the correct routes to leave your network.It can also help to identify bottlenecks,where your network needs to be improved.

Question 3

Match each item with a statement below.
-issues an electrical signal on a wire,and a probe detects the signal

Accepted Answer

A)  bare metal restore backup
B)  change management
C)  daily backup
D)  incremental backup
E)  escalationF) hot siteG) maintenance windowH) time-domain reflectometer (TDR) I) tone generatorJ) rollback plan I

Question 4

How can you best troubleshoot cabling-related problems? At what layer do cabling problems occur?

Accepted Answer

The answer of How can you best troubleshoot cabling-related problems?...

Question 5

Whether your problem and proposed solution affect an entire network or just a few users,you must devise a ___________________ so that you can return things to their original state if the solution doesn't work.

Accepted Answer

The answer of Whether your problem and proposed solution affect...

Question 6

The ________ Windows command is used to determine the network path between two devices.

Accepted Answer

The answer of The ________ Windows command is used to...

Question 7

A single ping message with a long response time is a definite indication of a problem.

Accepted Answer

A) True 
 B)False

Question 8

What is the difference between an incremental and a differential backup?

Accepted Answer

The answer of What is the difference between an incremental...

Question 9

Select the Windows backup type that copies the boot files,the Registry,Active Directory on domain controllers,and other critical information.

Accepted Answer

A)   Differential
B)   Daily
C)   System State
D)   Incremental

Question 10

Describe the trial-and-error method of troubleshooting and when it should and shouldn't be used.

Accepted Answer

The answer of Describe the trial-and-error method of troubleshooting and...

Question 11

When using tape backup,what should be done to ensure that the backups are viable?

Accepted Answer

A)   Use only one tape per day.
B)   Use tapes with the largest amount of storage.
C)   Verify data can be restored.
D)   Purchase high-quality tapes.

Question 12

Describe a cold site.

Accepted Answer

The answer of Describe a cold site....

Question 13

Which of the following consists of the policies,procedures,and resources required to ensure that a business can continue to function after a major catastrophe that renders the site unable to operate?

Accepted Answer

A)   Business continuity
B)   Disaster relief
C)   Enterprise backup
D)   Data recovery policy

Question 14

A junior network administrator tells you that he can ping a DNS server successfully using its IP address,but he has not tested domain name lookups.What utility on the command line would you suggest your colleague use next?

Accepted Answer

A)   ipconfig
B)   nbtstat
C)   traceroute
D)   nslookup

Question 15

Which statement is true regarding differential / incremental backups?

Accepted Answer

A)   A differential backup copies all files changed since the last full or differential backup.
B)   An incremental backup copies all files changed since the last full backup; doesn't mark files as backed up.
C)   Differential backups copy all files to the selected media and marks files as backed up.
D)   Incremental backups copy all files changed since the last full or incremental backup and marks files as backed up.

Question 16

Almost immediately after a server migration project,employees are complaining that they can't reach the Internet.You sit down at a machine and try to ping a well-known website,which fails.You then try to ping a known public IP address,which succeeds.What is most likely the problem?

Accepted Answer

A)   IP Address of each machine is set incorrectly.
B)   Subnet mask is wrong.
C)   No gateway address is set.
D)   DNS settings are incorrect.

Question 17

When devising a solution,you should consider what kind of undesirable results the proposed solution might have.What can you create to reverse your changes if the proposed solution does not succeed?

Accepted Answer

The answer of When devising a solution,you should consider what...

Question 18

What does the nslookup utility do?

Accepted Answer

The answer of What does the nslookup utility do?...

Question 19

What does the ping message "Destination host unreachable" message mean?

Accepted Answer

A)   The pinged host is on another network.
B)   The pinged host responded,but has an incorrect gateway configured.
C)   The pinged host's network is down.
D)   An ARP reply was not received.

Question 20

Match each item with a statement below.
-a time set aside for schedule updates,upgrades,and other network maintenance procedures

Accepted Answer

A)  bare metal restore backup
B)  change management
C)  daily backup
D)  incremental backup
E)  escalationF) hot siteG) maintenance windowH) time-domain reflectometer (TDR) I) tone generatorJ) rollback plan

Exam 13: Troubleshooting and Support