Question 1

Satisficing occurs when decision makers:

Accepted Answer

A) select a good alternative instead of continuing to search for the optimal choice. 
B) select the first alternative that comes along. 
C) select a few alternatives that differ only slightly from the status quo. 
D) begin with a solution instead of a problem.

Question 2

Which of the following is not considered in the Carnegie model?

Accepted Answer

A) The effects of bounded rationality 
B) The effects of satisficing 
C) The effects of cognitive biases 
D) The effects of coalitions

Question 3

Culture and structure are tools used for the purpose of promoting organizational learning. These tools are used at which of the following levels?

Accepted Answer

A) Individual, group, division, and organization 
B) Division and organization 
C) Individual, group, organization, and interorganization 
D) Organization and interorganization

Question 4

Most organizations today only have the capacity to make programmed decisions.

Accepted Answer

A) True 
 B)False

Question 5

Organizational learning is the process that enables an organization to adapt to its environment.

Accepted Answer

A) True 
 B)False

Question 6

What was the primary mistake that most of the Egrocer organizations made that caused them to fail?

Accepted Answer

A) They didn't forecast how the competitors would respond. 
B) They relied on rational decision- making. 
C) They didn't have expertise in distribution or delivery. 
D) They failed to acquire the latest technology.

Question 7

Testing new ways to serve the customer or manufacture a product is a strategy for organizational learning called_________ .

Accepted Answer

A) garbage can approach 
B) escalation of commitment 
C) groupthink 
D) experimenting

Question 8

Senge contends that individual learning is more important than group learning.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a cognitive bias?

Accepted Answer

A) Projection 
B) Frequency 
C) Illusion of control 
D) Resonance

Question 10

Managers have to unlearn old ideas and test decision- making skills by not:

Accepted Answer

A) listening to good news and suppressing bad news. 
B) converting events into learning opportunities. 
C) encouraging diversity. 
D) listening to dissenters.

Question 11

Bill Gates used which type of decision- making technique in order to decide how to compete with Netscape?

Accepted Answer

A) Garbage can 
B) Rational 
C) Carnegie 
D) Bounded rational

Question 12

Creating an organizational strategy would be considered a nonprogrammed decision.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following models of decision- making is the most unrealistic?

Accepted Answer

A) Garbage can model 
B) Rational model 
C) Carnegie model 
D) Unstructured model

Question 14

A marketing manager championed expansion into Eastern Europe, but sales failed to materialize. Instead of recommending exiting from that market, he or she insisted that growth would occur. This is an example of which of the following cognitive biases?

Accepted Answer

A) Projection 
B) Ego- defensiveness 
C) Frequency 
D) Cognitive dissonance

Question 15

When GE was deciding whether to make or buy washing machines, which of the following models of decision- making did it use?

Accepted Answer

A) Rational 
B) Incrementalist 
C) Unstructured 
D) Carnegie

Question 16

Which of the following are the two types of organizational learning according to March?

Accepted Answer

A) Explorative and structured 
B) Incremental and radical 
C) Exploitative and radical 
D) Explorative and exploitative

Question 17

When managers have an illusion of control bias, they often:

Accepted Answer

A) implement a collateral structure. 
B) centralize decision- making authority. 
C) decentralize decision- making authority. 
D) promote mutual adjustment.

Question 18

Which model of decision- making was developed by Henry Mintzberg?

Accepted Answer

A) Garbage can 
B) Incrementalist 
C) Rational 
D) Unstructured

Question 19

Which of the following models of decision- making is used the least?

Accepted Answer

A) Rational model 
B) Garbage can model 
C) Unstructured model 
D) Carnegie model

Question 20

A cognitive bias that leads managers to remain committed to a losing course of action and not admit mistakes is __________.

Accepted Answer

A) escalation of commitment 
B) cognitive dissonance 
C) representativeness 
D) projection

Exam 12: Decision Making, Learning, Knowledge Management, and Information Technology

Satisficing occurs when decision makers:

Which of the following is not considered in the Carnegie model?

Culture and structure are tools used for the purpose of promoting organizational learning. These tools are used at which of the following levels?

Most organizations today only have the capacity to make programmed decisions.

Organizational learning is the process that enables an organization to adapt to its environment.

What was the primary mistake that most of the Egrocer organizations made that caused them to fail?

Testing new ways to serve the customer or manufacture a product is a strategy for organizational learning called_________ .

Senge contends that individual learning is more important than group learning.

Which of the following is not a cognitive bias?

Managers have to unlearn old ideas and test decision- making skills by not:

Bill Gates used which type of decision- making technique in order to decide how to compete with Netscape?

Creating an organizational strategy would be considered a nonprogrammed decision.

Which of the following models of decision- making is the most unrealistic?

A marketing manager championed expansion into Eastern Europe, but sales failed to materialize. Instead of recommending exiting from that market, he or she insisted that growth would occur. This is an example of which of the following cognitive biases?

When GE was deciding whether to make or buy washing machines, which of the following models of decision- making did it use?

Which of the following are the two types of organizational learning according to March?

When managers have an illusion of control bias, they often:

Which model of decision- making was developed by Henry Mintzberg?

Which of the following models of decision- making is used the least?

A cognitive bias that leads managers to remain committed to a losing course of action and not admit mistakes is __________.