Question 1

Which of the following will most likely help a speaker improve the effectiveness of a training lecture?

Accepted Answer

A) opening with a familiar joke 
B) talking from a prepared script 
C) watching the audience's body language 
D) using hand gestures to emphasize points

Question 2

Which of the following would most likely occur during the fourth step of the ADDIE training process?

Accepted Answer

A) holding on-the-job training sessions 
B) selecting employees for training 
C) preparing online training materials 
D) asking participants for feedback

Question 3

What is the first step in the ADDIE training process?

Accepted Answer

A) assessing the program's successes 
B) appraising the program's budget 
C) analyzing the training need 
D) acquiring training materials

Question 4

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

Accepted Answer

A) True 
 B)False

Question 5

United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing.This checklist is an example of a(n)________.

Accepted Answer

A) job aid 
B) skill sheet 
C) work function analysis 
D) electronic support system

Question 6

All of the following are categorized as computer-based training techniques EXCEPT ________.

Accepted Answer

A) interactive gaming platforms 
B) intelligent tutoring systems 
C) computer simulations 
D) learning portals

Question 7

________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.

Accepted Answer

A) Adaptability screening 
B) Multicultural simulation 
C) Mandatory arbitration 
D) Diversity training

Question 8

Which of the following steps will most likely NOT help employers protect themselves against charges of negligent training?

Accepted Answer

A) confirming an employee's claims of skill and experience 
B) providing extensive and appropriate training 
C) evaluating the effectiveness of the training 
D) paying employees for their training time

Question 9

When designing a training evaluation study,most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.

Accepted Answer

A) True 
 B)False

Question 10

Wells Fargo and Company is a financial services firm that provides banking,insurance,and mortgage services at 10,000 stores nationwide.Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement.Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following,if true,best supports the argument that Wells Fargo should integrate computer simulations into its training program for bank tellers?

Accepted Answer

A) The Wells Fargo intranet-based learning portal provides employees with access to a variety of training courses. 
B) Wells Fargo is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year. 
C) Wells Fargo bank tellers use electronic performance support systems to assist them with handling complicated bank transactions. 
D) Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers.

Question 11

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

Accepted Answer

A) making new employees feel like part of a team 
B) helping new employees become socialized into the firm 
C) assisting new employees in selecting the best labor union 
D) teaching new employees about the firm's history and strategies 
E) providing basic information to new employees to help them work

Question 12

Eric is in a group with five other management trainees at Coca-Cola.Eric's group is competing against other management trainees at the firm in a simulated marketplace.Each group must decide how much to spend on advertising and how many products to manufacture over the next three years.In which of the following activities is Eric most likely participating?

Accepted Answer

A) on-demand learning 
B) apprenticeship training 
C) management games 
D) behavior modeling

Question 13

What is audiovisual-based training? Under what circumstances is audiovisual-based training especially effective?

Accepted Answer

The answer of What is audiovisual-based training? Under what circumstances...

Question 14

Which of the following should occur during the second step of the on-the-job training process?

Accepted Answer

A) The supervisor puts the learner at ease and explains the purpose of the training. 
B) The trainee explains the steps as the supervisor performs the task at a slow pace. 
C) The supervisor explains the whole job and relates it to the trainee's other tasks. 
D) The trainee performs the job several times slowly as the supervisor observes.

Question 15

Employee orientation programs range from brief,informal introductions to lengthy,formal courses.

Accepted Answer

A) True 
 B)False

Question 16

What is programmed learning? What methods make it easier for trainees to transfer the skills they gain through programmed learning from the training site to the work site?

Accepted Answer

The answer of What is programmed learning? What methods make...

Question 17

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

Accepted Answer

A) professional chef 
B) dental assistant 
C) fire medic 
D) banker

Question 18

What is the difference between a task analysis and a performance analysis? What is the purpose of each in regards to training?

Accepted Answer

The answer of What is the difference between a task...

Question 19

Apprenticeship training is a step-by-step self-learning method which uses a textbook,computer,or the Internet.

Accepted Answer

A) True 
 B)False

Question 20

The basic aim of ________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.

Accepted Answer

A) laboratory training 
B) action research 
C) group therapy 
D) diversity training

Exam 8: Training and Developing Employees

Which of the following will most likely help a speaker improve the effectiveness of a training lecture?

Which of the following would most likely occur during the fourth step of the ADDIE training process?

What is the first step in the ADDIE training process?

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing.This checklist is an example of a(n) ________.

All of the following are categorized as computer-based training techniques EXCEPT ________.

________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.

Which of the following steps will most likely NOT help employers protect themselves against charges of negligent training?

When designing a training evaluation study,most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

What is audiovisual-based training? Under what circumstances is audiovisual-based training especially effective?

Which of the following should occur during the second step of the on-the-job training process?

Employee orientation programs range from brief,informal introductions to lengthy,formal courses.

What is programmed learning? What methods make it easier for trainees to transfer the skills they gain through programmed learning from the training site to the work site?

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

What is the difference between a task analysis and a performance analysis? What is the purpose of each in regards to training?

Apprenticeship training is a step-by-step self-learning method which uses a textbook,computer,or the Internet.

The basic aim of ________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.