Question 1

Most Americans communicate with business associates at approximately 1½ feet.

Accepted Answer

A) True 
 B)False

Question 2

Megahertz Technology Solutions, Inc., recently suffered a discrimination lawsuit. Advice to improve its workforce diversity is likely to include understanding the value of differences, providing diversity training for employees, building on similarities, and

Accepted Answer

A)  hiring a more homogenous work group. 
B)  making fewer assumptions. 
C)  requiring all employees to use jargon that conveys stereotypes. 
D)  making sure all employees conform to a standard company culture.

Question 3

Which of the following is a form of nonverbal communication?

Accepted Answer

A)  Facial expressions, such as frowning or raising the eyebrows 
B)  Eye contact, such as staring or avoiding looking someone in the eye 
C)  Time, such as showing up too late or too early 
D)  All answer choices are forms of nonverbal communication.

Question 4

For international trade it is a good idea to learn and use the metric system.

Accepted Answer

A) True 
 B)False

Question 5

Peter must inform his employees that his company will need to let go of employees. Which word would be best for Peter to use when conveying this idea to his employees?

Accepted Answer

A)  Layoff 
B)  Streamlining 
C)  Paradigm shift 
D)  Rightsizing

Question 6

According to Edward T. Hall, which spatial zone is the largest?

Accepted Answer

A)  Intimate 
B)  Personal 
C)  Social 
D)  Public

Question 7

____________________ involves storing applications and data in remote locations.

Accepted Answer

The answer of ____________________ involves storing applications and data in...

Question 8

Which of the following statements is most accurate?

Accepted Answer

A)  Ethics is a priority for many businesses. 
B)  Because of economic concerns, American companies are relying on local markets. 
C)  Most companies discourage workers from working in teams because they fear a loss of productivity. 
D)  Today's businesses are expanding their hierarchies to meet the demands of their workers and their competition.

Question 9

Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract?

Accepted Answer

A)  Use the metric system. 
B)  Use American currency figures. 
C)  Write all months as figures rather than as words. 
D)  Avoid using any figures in the contract.

Question 10

According to a model developed by cultural anthropologist Edward T. Hall, ____________________ refers to the stimuli, environment, or ambience surrounding an event and is arranged on a continuum from low to high.

Accepted Answer

The answer of According to a model developed by cultural...

Question 11

____________________ cues include eye contact, facial expressions, body movements, space, time, territory, and appearance.

Accepted Answer

The answer of ____________________ cues include eye contact, facial expressions,...

Question 12

Which of the following is not a dimension of culture?

Accepted Answer

A)  Power distance 
B)  Individualism 
C)  Tolerance 
D)  Time orientation

Question 13

Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture.

Accepted Answer

A) True 
 B)False

Question 14

Despite their popularity among teens, social networking sites such as Facebook and Twitter are rarely used in today's business world.

Accepted Answer

A) True 
 B)False

Question 15

Brooke is listening to a difficult presentation on nanotechnology development. As a good listener, she should take complete notes of everything said.

Accepted Answer

A) True 
 B)False

Question 16

Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

Accepted Answer

A) True 
 B)False

Question 17

You can improve your listening skills if you follow tips for active listening, including

Accepted Answer

A)  keeping an open mind, establishing a receptive mind-set, and listening between the lines. 
B)  establishing a receptive mind-set, concentrating on appearance and delivery, and sifting information through biases. 
C)  capitalizing on lag time, concentrating on your next comment, and taking as many notes as possible. 
D)  asking questions immediately, focusing on the speaker's face, and concentrating on the details presented in the message.

Question 18

Both your personal appearance and the physical appearance of your business documents transmit immediate and important nonverbal messages.

Accepted Answer

A) True 
 B)False

Question 19

North Americans consider time a precious commodity and correlate it with productivity, efficiency, and money.

Accepted Answer

A) True 
 B)False

Question 20

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on

Accepted Answer

A)  creating an entirely online presence. 
B)  promoting from within. 
C)  increasing levels of management. 
D)  business ethics.

Exam 1: Communicating in the Digital Age Workplace

Most Americans communicate with business associates at approximately 1½ feet.

Megahertz Technology Solutions, Inc., recently suffered a discrimination lawsuit. Advice to improve its workforce diversity is likely to include understanding the value of differences, providing diversity training for employees, building on similarities, and

Which of the following is a form of nonverbal communication?

For international trade it is a good idea to learn and use the metric system.

Peter must inform his employees that his company will need to let go of employees. Which word would be best for Peter to use when conveying this idea to his employees?

According to Edward T. Hall, which spatial zone is the largest?

____________________ involves storing applications and data in remote locations.

Which of the following statements is most accurate?

Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract?

According to a model developed by cultural anthropologist Edward T. Hall, ____________________ refers to the stimuli, environment, or ambience surrounding an event and is arranged on a continuum from low to high.

____________________ cues include eye contact, facial expressions, body movements, space, time, territory, and appearance.

Which of the following is not a dimension of culture?

Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture.

Despite their popularity among teens, social networking sites such as Facebook and Twitter are rarely used in today's business world.

Brooke is listening to a difficult presentation on nanotechnology development. As a good listener, she should take complete notes of everything said.

Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

You can improve your listening skills if you follow tips for active listening, including

Both your personal appearance and the physical appearance of your business documents transmit immediate and important nonverbal messages.

North Americans consider time a precious commodity and correlate it with productivity, efficiency, and money.

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on