Solved

Bill Always Takes His Shoes to the Same Cobbler When

Question 96

Multiple Choice

Bill always takes his shoes to the same cobbler when they need to be resoled because that cobbler always has the shoes ready quickly.This cobbler excels at which of the following five determinants of service quality


A) Reliability
B) Responsiveness
C) Assurance
D) Empathy
E) Tangibles

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