Question 1

You are asked to train company employees on how to prevent computers from being infected. Which of the following pieces of advice would be most useful? Choose two.

Accepted Answer

A) Check your antivirus software every day. 
B) Keep Windows or Mac updated to the latest versions. 
C) Avoid opening email attachments from unknown senders. 
D) Avoid visiting unknown, potentially suspicious website.s

Question 2

Several print jobs are not printing in the Customer Service department. The group prints to a single printer shared from a Window's XP Professional computer. How do you see if the print jobs are still in the printer queue?

Accepted Answer

A) Go to Printers and Faxes (Start menu) of the local computer connected to the printer, right-click the printer, and choose the Open option. 
B) Go to Printers and Faxes (Start menu) of any of the remote computers, right-click the printer, and choose the Properties option. 
C) Go to the printer and check the control panel display for print jobs. 
D) Go to Printers and Faxes (Start menu) of any of the remote computers, right-click the printer, and choose the Printing Preferences option

Question 3

You are upgrading your company's infrastructure by implementing a video conferencing setup and are experiencing network degradation. You have determined that a hub is causing the bottleneck. Which of these network devices should you replace your hub with?

Accepted Answer

A) Switch 
B) Amplifier 
C) Repeater 
D) Router

Question 4

A customer calls to complain their laptop screen is excessively dim; she can barely see the screen. The screen was fine yesterday. What are the possible issues and solutions? Choose all that apply.

Accepted Answer

A) The screen inverter is failing and needs to be replaced. 
B) The laptop is on battery power and is making the screen dimmer; plug the laptop into a wall socket. 
C) The screen dimmer controls need to be adjusted. 
D) The screen is failing and needs to be replaced.

Question 5

You are a customer support representative working with a DSL service provider. A customer calls in reporting a problem with his DSL connection. He fails to verify his credentials, even though this verification is a mandatory process without which a customer is not eligible for any support from your end. The customer repeatedly requests that you assist him. What should you do?

Accepted Answer

A) Politely tell the customer that none of the support staff will be able to assist him if he is not able to verify his credentials. Ask him to call back after reconfirming his credentials. 
B) Disconnect the call. 
C) Raise your voiceand deny any support from your end. 
D) Ask the customer to hold the line while you transfer the call to your manager.

Question 6

John is troubleshooting a display issue on his computer. He is not able to get any display on the screen. After a series of troubleshooting steps, he connects his monitor to another computer. Now he is able to get a display on the computer. Which of the following components might need to be replaced?

Accepted Answer

A) Monitor 
B) VGA port 
C) GPU 
D) Display cable

Question 7

Harrietthe IT Administrator is getting frequent complaints from users that they are receiving unsolicited e-mails from an e-mail address. What should she do to prevent this from occurring?

Accepted Answer

A) Install an anti-spam filter on the domain mail servers and filter the email address. 
B) Configure Outlook to block these e-mails. 
C) Configure a rule in each user's router and restart the router. 
D) Configure the firewall to block the e-mails.

Question 8

The Key Accounts manager needs to install a 54 Mbps Wireless PCI Express card on his laptop. Of the following, which items may need to be removed from the laptop to install this card?

Accepted Answer

A) Keyboard 
B) Monitor 
C) Battery 
D) Expansion slot cover

Question 9

You suspect an employee's Win XP computer may have one or more protected files with an incorrect version for the computer. You want to run a command that will scan all protected files and replace them with the correct versions. Also, you only want this to run only once during the next boot. Which command would you use?

Accepted Answer

A) sfc /scnbot 
B) sfc /revert 
C) sfc /scanonce 
D) sfc /scannow

Question 10

A company liaison needs her Windows XP computer to change her measurement settings from U.S. to metric. How can this be done?

Accepted Answer

A) On the Regional Options tab - Regional and Language Options box - click Customize - Date tab and change the Measurement system 
B) On the Regional Options tab - Regional and Language Options box - click Customize - Time tab and change the Measurement system 
C) On the Regional Options tab - Regional and Language Options box - click Customize - Numbers tab and change the Measurement system 
D) On the Regional Options tab - Regional and Language Options box - click Customize - Currency tab and change the Measurement system

Question 11

A customer installed a new disk controller on his Windows 2000 Professional computer. After installing and rebooting, it blue-screened with an "inaccessible boot device" message. How can you solve the problem?

Accepted Answer

A) Reinstall Windows. 
B) Remove the new hardware and drivers. 
C) Boot into Last Known Good Configuration. 
D) Boot into Safe Mode and update the drivers for the new disk controller.

Question 12

David has called a support technician to repair a failed system. David is anxious about whether the data is safe and expresses his concern several times. What should the technician do?

Accepted Answer

A) Just keep quiet and go ahead with his work. 
B) Cheer him up with jokes. 
C) Ask him to leave the computer room. 
D) Tell him that he has resolved such failures before and that his data will be safe.

Question 13

For a built-in Windows 7 fingerprint reader to work, where do you set it up in Windows 7?

Accepted Answer

A) Devices and Printers 
B) Control Panel 
C) Program Files 
D) Device Manager

Question 14

Before launching the DirectX Diagnostic Tool on a Windows XP computer, you type "dxdiag" in the Run box and click OK. What is the first response to this command?

Accepted Answer

A) The utility launches on the Systems tab 
B) The utility launches on the DirectX Files tab 
C) The utility requests permission to connect to the Internet and allow the utility to check if the drivers are digitally signed by Microsoft 
D) The utility requests permission to connect to the Internet and download the latest DIRECTX components from the manufacturer

Question 15

Mark is in charge of the network support team in his organization. Currently the wireless network is experiencing interference issues from a nearby wireless network using different SSIDs but operating on the same channel. What should he do to solve this problem?

Accepted Answer

A) Change the LAN WAP channel to a unique one. 
B) Change the LAN WAP to the same SSID as the foreign WAP. 
C) Change the WEP settings on the LAN. 
D) Change the LAN WAP settings to be different than that of the foreign WAP.

Question 16

A user calls in and complains that her system is too slow to respond at boot-up. After an initial assessment, you notice that many programs on her computer are configured to start at boot-up. Which utility should you use to disable unwanted programs from starting during boot-up?

Accepted Answer

A) fdisk 
B) regedit 
C) Safe mode 
D) msconfig

Question 17

Which of these methods allow an organization to expose a single TCP/IP address to the Internet while utilizing private IP addressing across the LAN?

Accepted Answer

A) Extranet 
B) VLAN 
C) NAT 
D) DMZ

Question 18

You do not want the computer to search for the operating system on the floppy drive each time it boots up. What should you do?

Accepted Answer

A) Remove the floppy disk drive. 
B) Change the boot device priority in the CMOS setting. 
C) Use a floppy disk drive ribbon cable without a twist. 
D) Change the operating system.

Question 19

In a Windows XP computer, how do you use the command line to move from the default directory to the My Documents directory?

Accepted Answer

A) zd My Documents 
B) rd My Documents 
C) md My Documents 
D) cd My Documents

Question 20

Jane is trying to connect a flash drive to her friend's desktop computer. The drive doesn't seem to work in any of the USB ports. However, the drive works on her laptop. Which of the following could be the most likely cause of the issue?

Accepted Answer

A) The drive works only on laptop computers 
B) The processor is faulty 
C) The drive is faulty 
D) USB is turned off in the desktop BIOS

Exam 6: Other Operating Systems and Technologies