An Insurance Claims Department Employs 10 Claims Adjusters That Spend

Essay

An insurance claims department employs 10 claims adjusters that spend all day verifying that forms are valid and have been completed correctly. Forms with mistakes are useless and must be returned to the adjuster who must contact the customer again and resubmit the claim. The supervisor reviews two claims processed by each employee to verify that the process is working at acceptable levels.
How should the process be monitored? Explain your reasoning.