Question 1

Acceptable jewelry to wear to work is:

Accepted Answer

A)  Large hoop earrings. 
B)  A charm bracelet. 
C)  A watch with a second hand. 
D)  An ankle bracelet. C

Question 2

When you are having a bad day at work, all these strategies may be helpful except:

Accepted Answer

A)  Expect your co-workers to understand, especially if you ignore their bad moods too. 
B)  Let work be therapeutic and look for the enjoyable aspects of it. 
C)  Gain perspective by comparing your problems with those of patients and others who have more serious problems than you do. 
D)  Relax, meditate, or take deep breaths. A

Question 3

The only social media appropriate at work is:

Accepted Answer

A)  Twitter. 
B)  company email. 
C)  Facebook. 
D)  YouTube. B

Question 4

Which type of footwear for work is never acceptable?

Accepted Answer

A)  Open-toed 
B)  Athletic shoes 
C)  Surgical booties 
D)  White

Question 5

You should be nice and courteous to your co-workers because:

Accepted Answer

A)  They will remember you on special occasions like your birthday. 
B)  It will help you advance in the organization. 
C)  They are more likely to be kind toward you. 
D)  It is part of being a professional and improve your workplace.

Question 6

Hospitals and clinics harbor lots of germs because:

Accepted Answer

A)  Patients are usually accompanied by family members. 
B)  Ventilation systems are usually poor in these facilities. 
C)  The environment is exposed to bodily fluids. 
D)  Sterilization techniques are undependable.

Question 7

Good conversationalists are characterized by all the following except:

Accepted Answer

A)  Displaying a wide range of knowledge and interests. 
B)  Asking open-ended questions. 
C)  Actively listening. 
D)  Using questions that can be answered by "yes" or "no."

Question 8

When making introductions, the first person who should be introduced is:

Accepted Answer

A)  the patient or client. 
B)  the physician. 
C)  the health care professional with the highest degree. 
D)  whoever arrived first.

Question 9

Using protective wear to prevent exposure to which blood-borne infection?

Accepted Answer

A)  Hepatitis C 
B)  Influenza 
C)  Asthma 
D)  Tuberculosis

Question 10

People who smoke may be unaware that the smell of smoke can linger in their:

Accepted Answer

A)  Hair. 
B)  Breath. 
C)  Clothes. 
D)  All the options.

Question 11

It is appropriate to disclose private medical information about a patient:

Accepted Answer

A)  When you know the patient personally. 
B)  When you are in an elevator only with other health professionals. 
C)  When you are having a discussion with another health professional involved in the patient's care. 
D)  When the information is no big deal.

Question 12

All the following are Universal Precautions practices except:

Accepted Answer

A)  Using disposable gloves and gowns. 
B)  Changing gloves between patients. 
C)  Using hand sanitizer between patients. 
D)  Frequently washing your hands.

Question 13

A good hand-washing procedure includes all the following except:

Accepted Answer

A)  Thoroughly scrubbing around rings and bracelets. 
B)  using soap and warm running water. 
C)  frequently washing your hands. 
D)  knowing what activities should be followed by hand washing.

Question 14

When is it appropriate to address a physician by his or her first name?

Accepted Answer

A)  When you have been given permission by the physician 
B)  When you have been given permission by the physician and when there are no patients around 
C)  Only outside of work 
D)  Never

Question 15

How long does it take for a new patient or co-worker to form a first impression of you?

Accepted Answer

A)  About a minute. 
B)  Seven seconds. 
C)  Two and one-half minutes. 
D)  About 20 minutes.

Question 16

The proper way to introduce Susan Maple, who has a doctorate degree in speech pathology, is:

Accepted Answer

A)  "This is Dr. Maple." 
B)  "This is Mrs. Maple." 
C)  "This is one of our speech pathologists." 
D)  "This is Dr. Maple, one of our speech pathologists."

Question 17

All the following are common sites for germs in a health care setting except:

Accepted Answer

A)  The examination tables and chairs. 
B)  The autoclave machines. 
C)  The medical equipment. 
D)  The computer keyboards.

Question 18

Whether you wear your own clothes or a uniform, your clothing for work cannot be:

Accepted Answer

A)  stylish. 
B)  conservative. 
C)  worn the previous day. 
D)  stained or dirty.

Question 19

A good way to start a conversation is:

Accepted Answer

A)  Pay a compliment. 
B)  Wait for the other person to start. 
C)  Ask what time it is. 
D)  Avoid eye contact.

Question 20

When should you wash your hands in the health care setting?

Accepted Answer

A)  Before touching a patient 
B)  Before putting on new gloves 
C)  After smoking or eating 
D)  All the options.

Exam 11: Ready for Work