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    Exam 15: Servicing the Sale and Building the Partnership
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    The Major Advantage of a Telephone Call Over Written Correspondence
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The Major Advantage of a Telephone Call Over Written Correspondence

Question 21

Question 21

Multiple Choice

The major advantage of a telephone call over written correspondence is that:


A) less time is involved.
B) it offers spontaneity.
C) two-way communication is involved.
D) everyone has a telephone.
E) the buyer is a "captive audience."

Correct Answer:

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