Question 1

Explain the manager's role in counseling and the role of the employee assistance program staff.

Accepted Answer

The answer of Explain the manager's role in counseling and...

Question 2

Step 2.Measure Performance
a.What are the critical success factors for employment agencies? Have you identified the critical success factors within your standards? If not, rework them.
b.How often should Marie measure performance and what methods of control should she use?
c.Time frequency to measure performance.
d.Quantity of interviews per recruiter for time period.
e.Quantity of placements per recruiter for time period.
f. Specific control methods to use.

Accepted Answer

The answer of Step 2.Measure Performance
a.What are the critical success...

Question 3

The capital expenditures budget includes all planned major asset investments.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is NOT a step in the control systems process?

Accepted Answer

A)  Set objectives and standards. 
B)  Measure performance. 
C)  Compare performance to standards. 
D)  Develop a plan.

Question 5

What is the role of reinforcement in the control systems process?

Accepted Answer

The answer of What is the role of reinforcement in...

Question 6

__________ measure(s)performance levels in the areas of quantity,quality,time,cost,and behavior.

Accepted Answer

A)  Standards 
B)  Critical success factors 
C)  Productivity 
D)  Budgeting

Question 7

During the transformation process,__________ control is appropriate to use.

Accepted Answer

A)  damage 
B)  rework 
C)  concurrent 
D)  preliminary

Question 8

Step 1.Set Objectives and Standards
Marie's objective is to earn $250,000 in revenue for the next year,which is the industry average.Establish standards for the year that will enable Marie to reach her objective.
a.Quantity. Quantity of interviews per recruiter.
Quantity of placements per recruiter.
Calculate the number of additional interviews needed to meet the standard per recruiter.
Calculate the percent increase.
b.Quality. State the dollar value of acceptable refunds per recruiter
State the corresponding number of refunds.
c.Time. State the time period in which the quantity and quality standards should be met.
d.Cost. State the cost based on commissions per recruiter.
e.Behavior. Identify any behaviors employees should change to help them meet the standards.

Accepted Answer

The answer of Step 1.Set Objectives and Standards
Marie's objective is...

Question 9

When products don't meet the standards,they go to Lisa's department to be fixed.This is an example of __________ control.

Accepted Answer

A)  preliminary 
B)  concurrent 
C)  rework 
D)  damage

Question 10

The __________ is responsible for the budgeting process that results in a master budget for the entire organization.

Accepted Answer

A)  finance operator 
B)  finance coordinator 
C)  finance controller 
D)  operating controller

Question 11

__________ is the central part of coaching.

Accepted Answer

A)  Motivational feedback 
B)  Critical feedback 
C)  Discipline 
D)  Rewarding

Question 12

__________ control is action taken to minimize negative impacts on customers/stakeholders due to faulty outputs.

Accepted Answer

A)  Rework 
B)  Preliminary 
C)  Concurrent 
D)  Damage

Question 13

When products are damaged in the process of production,they are sent to Jeff's department where they undergo rework.Jeff personally observes all that is being done to rework the damaged products.Jeff is thus exemplifying __________ control.

Accepted Answer

A)  preliminary 
B)  concurrent 
C)  rework 
D)  damage

Question 14

For the following question(s), write the first step of the discipline model, followed by what you would say to Chris. Write steps 2 to 5, followed by what you would say for each step. The discipline is a verbal warning. -Discipline.Your employee,Chris,is a server in an ice cream shop.Chris knows that the tables should be cleaned up quickly after customers leave so that new customers do not have to sit at dirty tables.It's a busy night.You found dirty dishes on two of Chris's occupied tables.Chris is socializing with some friends at one of the tables instead of cleaning up.You just coached Chris about this problem two days ago.

Accepted Answer

The answer of For the following question(s), write the first...

Question 15

The exception principle can be used for concurrent control.

Accepted Answer

A) True 
 B)False

Question 16

Identify a situation in which corrective action was needed to meet an objective/standard.Describe the corrective action taken to meet the objective/standard.

Accepted Answer

The answer of Identify a situation in which corrective action...

Question 17

Give an example of a standard from an organization you work for or have worked for that has the five characteristics of a complete standard.

Accepted Answer

The answer of Give an example of a standard from...

Question 18

Matt's organization recently hired a certified public accounting firm to verify the organization's end-of-year financial statements.Which of the following primary methods of control is being used in this situation?

Accepted Answer

A)  standing plans 
B)  budgets 
C)  audits 
D)  special reports

Question 19

Which of the following is NOT a step in the coaching model?

Accepted Answer

A)  Describe current performance. 
B)  Describe consequences for not meeting desired performance. 
C)  Describe desired performance. 
D)  Get a commitment to the change.

Question 20

The five steps in the discipline model are (1)refer to past feedback,(2)ask why the undesired behavior was used,(3)give the discipline,(4)get a commitment to change and develop a plan,and (5)summarize and state the follow-up.

Accepted Answer

A) True 
 B)False

Exam 13: Control Systems: Financial and Human

Explain the manager's role in counseling and the role of the employee assistance program staff.

The capital expenditures budget includes all planned major asset investments.

Which of the following is NOT a step in the control systems process?

What is the role of reinforcement in the control systems process?

__________ measure(s) performance levels in the areas of quantity,quality,time,cost,and behavior.

During the transformation process,__________ control is appropriate to use.

When products don't meet the standards,they go to Lisa's department to be fixed.This is an example of __________ control.

The __________ is responsible for the budgeting process that results in a master budget for the entire organization.

__________ is the central part of coaching.

__________ control is action taken to minimize negative impacts on customers/stakeholders due to faulty outputs.

When products are damaged in the process of production,they are sent to Jeff's department where they undergo rework.Jeff personally observes all that is being done to rework the damaged products.Jeff is thus exemplifying __________ control.

The exception principle can be used for concurrent control.

Identify a situation in which corrective action was needed to meet an objective/standard.Describe the corrective action taken to meet the objective/standard.

Give an example of a standard from an organization you work for or have worked for that has the five characteristics of a complete standard.

Matt's organization recently hired a certified public accounting firm to verify the organization's end-of-year financial statements.Which of the following primary methods of control is being used in this situation?

Which of the following is NOT a step in the coaching model?

The five steps in the discipline model are (1)refer to past feedback,(2)ask why the undesired behavior was used,(3)give the discipline,(4)get a commitment to change and develop a plan,and (5)summarize and state the follow-up.