Question 1

Discuss strategies that would be helpful with challenging clients.

Accepted Answer

When dealing with challenging clients, it's important to have a variety of strategies in place to effectively manage the situation. One approach is to actively listen to the client's concerns and validate their feelings, which can help to de-escalate the situation and build rapport. It's also important to remain calm and composed, even in the face of difficult behavior, as this can help to diffuse tension and demonstrate professionalism.

Setting clear boundaries and expectations from the beginning can also be helpful in managing challenging clients. By establishing ground rules for communication and behavior, you can create a framework for a more productive and respectful relationship. Additionally, offering options and alternatives can empower the client and give them a sense of control, which can help to reduce resistance and conflict.

In some cases, it may be necessary to involve a third party, such as a supervisor or mediator, to help facilitate communication and find a resolution. It's important to know when to seek outside assistance in order to effectively address the client's concerns and maintain a positive working relationship.

Overall, the key to managing challenging clients is to approach the situation with empathy, patience, and a willingness to find common ground. By implementing these strategies, you can navigate difficult interactions and ultimately work towards a more positive outcome for both you and the client.

Question 2

A state of crisis develops when

Accepted Answer

A)   the individual reacts to a traumatic event.
B)   the individual's problem-solving ability fails.
C)   all attempts at resolution fail.
D)   the problem remains unresolved and the tension becomes unbearable. D

Question 3

Encouraging responsibility and promoting self-help are

Accepted Answer

A)   the focus of questioning.
B)   supported by the office setting.
C)   the result of listening.
D)   the goals of the helping process. D

Question 4

Describe four components of the communication process and the importance of
each.

Accepted Answer

The answer of Describe four components of the communication process...

Question 5

Describe some of the matters that a helper would want to attend to before the
client arrives.

Accepted Answer

The answer of Describe some of the matters that a...

Question 6

An individual,a small group,or a geographic area are examples of

Accepted Answer

A)   clients.
B)   self-help groups.
C)   human service roles.
D)   formal helping.

Question 7

Clients who may come for help more or less willingly but fail to carry through or participate are

Accepted Answer

A)   culturally different clients.
B)   Asian American clients.
C)   reluctant clients.
D)   resistant clients.

Question 8

A dependent client,poor helping skills,and an unsatisfactory helping relationship are possible results of

Accepted Answer

A)   an over reliance on questions.
B)   resistance.
C)   ineffective communication.
D)   silence.

Question 9

The who,what,where,when,and why of a message is the

Accepted Answer

A)   affective component.
B)   cognitive component.
C)   SOLER.
D)   questioning component.

Question 10

Which of the following is the best way of eliciting information about a client's educational history?

Accepted Answer

A)   What grade did you complete in school?
B)   Tell me about your parents' educational background
C)   Let's talk about your school experiences.
D)   Do you like school?

Question 11

Resolution-focused brief therapy includes ALL but one of the following stages

Accepted Answer

A)   building a relationship
B)   identifying client weaknesses
C)   establishing goals
D)   formulating plans to reach goals

Question 12

Describe when you might use resolution-focused brief therapy.

Accepted Answer

The answer of Describe when you might use resolution-focused brief...

Question 13

Awareness and sensitivity are keys to working with

Accepted Answer

A)   clients from other cultures.
B)   Hispanics.
C)   resistant clients.
D)   challenging clients.

Question 14

The foundation of all group functioning is

Accepted Answer

A)   leadership.
B)   human service support.
C)   self help.
D)   communication skills.

Question 15

Examples of questions which are helpful and appropriate are all EXCEPT:

Accepted Answer

A)   Could you tell me a little about yourself?
B)   Why did you do that?
C)   How long have you been ill?
D)   How does that make you feel?

Question 16

One person sending a message to another person with the conscious intent of affecting the receiver's behavior is called

Accepted Answer

A)   active listening.
B)   communication.
C)   effective communication.
D)   paraphrasing.

Question 17

One of the things a helper will attend to before the client arrives is

Accepted Answer

A)   the availability of records.
B)   the physical setting.
C)   time management.
D)   travel arrangements.

Question 18

Attending behavior includes the following nonverbal components EXCEPT:

Accepted Answer

A)   attentive body language
B)   eye contact
C)   verbal tracking
D)   vocal qualities

Question 19

The stage during which goals are set is

Accepted Answer

A)   exploring the problem.
B)   termination.
C)   intervention strategies.
D)   client arrival.

Question 20

The cornerstone of helping is

Accepted Answer

A)   communication skills.
B)   rapport.
C)   the helping relationship.
D)   the clients.

Exam 7: The Helping Process