A Financial Services Firm Conducted an Attitude Survey

Multiple Choice

A financial services firm conducted an attitude survey. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organization's management style, promotion practices, and training programs. To manage these concerns, it is recommended that the director of HR_____.

A) work toward finding the employees who had given the negative feedback and increase their salaries
B) announce the positive results of the survey, while beginning to work in private on solutions to the problems revealed in the survey
C) hold group meetings with employees to convey the positive and negative survey results and get suggestions for improvements
D) communicate the positive survey results, and argue against the negative results