Multiple Choice
The buyer announces, "I will never buy that brand of knitting machine because it always knots my thread." The salesperson responds, "I'm sorry you had such a bad experience with our older model. Many of our other customers expressed similar frustrations, but I can assure you that the knotting problems do not exist on our latest model." The knitting machine salesperson is using the _____ method for dealing with objections.
A) acknowledge
B) indirect denial
C) revisit
D) forestall
E) direct denial
Correct Answer:
Verified
Correct Answer:
Verified
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