Which of the Following Suggestions Should Mario Make to the Board

Multiple Choice

Which of the following suggestions should Mario make to the board to correct the problem of suspected poor treatment of customers by the educators?

A) The top team should develop a statement of strategy and priorities that the team is willing to stand behind.
B) Involve the top team in all steps in the change process.
C) Have an honest, fact-based dialogue with lower levels about the new strategy and the barriers to implementing it.
D) Give the educators opportunities to develop their skills and support them with coaching, training, and targeted recruitment.
E) The CEO should create a partnership between the top team and lower levels around the development of a compelling business direction, the creation of an enabling organizational context, and the delegation of authority to clearly accountable individuals and teams.