Question 1

Group members on the assembly line in a factory want new employees to accept their norms for production levels.This is known as the ____ role.

Accepted Answer

A) enacted 
B) perceived 
C) expected 
D) sent 
E) intrasender

Question 2

The role that an individual determines by reading cues and messages from those who have expectations of him or her is the ____ role.

Accepted Answer

A) expected 
B) sent 
C) perceived 
D) enacted 
E) related

Question 3

A receptionist at Lawrence Orthopedics is a member of a(n)

Accepted Answer

A) functional group. 
B) informal group. 
C) work team. 
D) task group. 
E) quality circle.

Question 4

Human resources had four people interview applicants.They each posted their comments on an internal blog.Each of them picked a candidate for a position.This is a(n)

Accepted Answer

A) interest group. 
B) virtual team. 
C) task force. 
D) functional group. 
E) quality circle.

Question 5

Comcast is trying to compete for the Chinese market by offering more Chinese channels.They put together a team,but at the last meeting the members could not agree on how equitably to divide up the tasks for developing a marketing plan.Two people tried to assume leadership roles,which led to more conflict.This group is at the ____ stage of group development.

Accepted Answer

A) conflict 
B) forming 
C) performing 
D) norming 
E) storming

Question 6

Which of the following is NOT a type of team?

Accepted Answer

A) Autonomous work group 
B) Interest group 
C) Quality circle 
D) Problem-solving team 
E) Virtual team

Question 7

The ____ role is how the individual comes to think he or she should behave in the group.

Accepted Answer

A) sent 
B) perceived 
C) enacted 
D) expected 
E) conflict

Question 8

Since much conflict in organizations revolves around the use of resources,learning to compromise should reduce conflict.

Accepted Answer

A) True 
 B)False

Question 9

Special Exercises
An executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups of five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
Role ambiguity will occur when the group assumes that the management consultant will type the final report,and she refuses.

Accepted Answer

A) True 
 B)False

Question 10

During the ____________________ stage there may be a general lack of unity and uneven interaction patterns.

Accepted Answer

The answer of During the ____________________ stage there may be...

Question 11

What is the name given to the breakdown in a role episode that occurs because the cues and messages that make up the sent role are vague and unclear?

Accepted Answer

A) Role conflict 
B) Role ambiguity 
C) Quantitative role overload 
D) Qualitative role overload 
E) Dissonance

Question 12

Which of the following does NOT influence norm conformity?

Accepted Answer

A) Situational factors such as size 
B) Personal traits of the individual 
C) The initial stimulus that prompts the behavior 
D) The characteristics of the particular group 
E) The style of leadership that the supervisor exercises

Question 13

An informal leader is likely to be a person capable of carrying out both the task specialist and socioemotional roles within groups effectively.

Accepted Answer

A) True 
 B)False

Question 14

Departments such as personnel,finance,and public relations are all examples of ____ groups.

Accepted Answer

A) task 
B) operative work 
C) functional 
D) interest 
E) autonomous work

Question 15

When Carol showed up for a meeting,people were still mingling about and wandering in.Thirty minutes later the meeting started.For the next meeting of the same group Carol showed up 20 minutes late.Her ____ role changed.

Accepted Answer

A) sent 
B) perceived 
C) enacted 
D) expected 
E) conformity

Question 16

Ashish joined a country club,not because he enjoys golf,but because it's a skill he sees as essential to moving up the corporate ladder.Which of the following is the BEST explanation for Ashish's action?

Accepted Answer

A) Interpersonal attraction 
B) Group activities 
C) Need satisfaction 
D) Group goals 
E) Instrumental benefits

Question 17

____ is a technique for resolving conflict in which the manager acknowledges the existence of the conflict but downplays its importance.

Accepted Answer

A) Diplomacy 
B) Compromise 
C) Smoothing 
D) Collaboration 
E) Cooperation

Question 18

You are picked to join a problem-solving team that is trying to improve customer service.Describe stages your team will go through.

Accepted Answer

The answer of You are picked to join a problem-solving...

Question 19

The finance department was performing solidly when the director retired.Her replacement moved up from within the department.The ripple effect caused the department to temporarily shift to the ____ phase of group development.

Accepted Answer

A) storming 
B) norming 
C) performing 
D) forming 
E) conforming

Question 20

Conflict situations are the context within which ____________________ takes place.

Accepted Answer

The answer of Conflict situations are the context within which...

Exam 19: Managing Work Groups and Teams

Group members on the assembly line in a factory want new employees to accept their norms for production levels.This is known as the ____ role.

The role that an individual determines by reading cues and messages from those who have expectations of him or her is the ____ role.

A receptionist at Lawrence Orthopedics is a member of a(n)

Human resources had four people interview applicants.They each posted their comments on an internal blog.Each of them picked a candidate for a position.This is a(n)

Which of the following is NOT a type of team?

The ____ role is how the individual comes to think he or she should behave in the group.

Since much conflict in organizations revolves around the use of resources,learning to compromise should reduce conflict.

During the ____________________ stage there may be a general lack of unity and uneven interaction patterns.

What is the name given to the breakdown in a role episode that occurs because the cues and messages that make up the sent role are vague and unclear?

Which of the following does NOT influence norm conformity?

An informal leader is likely to be a person capable of carrying out both the task specialist and socioemotional roles within groups effectively.

Departments such as personnel,finance,and public relations are all examples of ____ groups.

When Carol showed up for a meeting,people were still mingling about and wandering in.Thirty minutes later the meeting started.For the next meeting of the same group Carol showed up 20 minutes late.Her ____ role changed.

Ashish joined a country club,not because he enjoys golf,but because it's a skill he sees as essential to moving up the corporate ladder.Which of the following is the BEST explanation for Ashish's action?

____ is a technique for resolving conflict in which the manager acknowledges the existence of the conflict but downplays its importance.

You are picked to join a problem-solving team that is trying to improve customer service.Describe stages your team will go through.

The finance department was performing solidly when the director retired.Her replacement moved up from within the department.The ripple effect caused the department to temporarily shift to the ____ phase of group development.

Conflict situations are the context within which ____________________ takes place.