Question 1

XYZ Corporation is using customer interviews and surveys to gather perceptions regarding new product concepts.This approach is known as:

Accepted Answer

A) Quality function deployment. 
B) Beta testing. 
C) Voice of the customer. 
D) Failure modes and effects analysis.

Question 2

A project aimed at finding new core products or processes is called a(n):

Accepted Answer

A) Research and advanced development project. 
B) New platform development project. 
C) Next generation development project. 
D) Enhancement development project.

Question 3

Which of the following statements is true regarding product/process innovation?

Accepted Answer

A) Innovation projects are operational processes. 
B) Product and process development activities are usually closely linked. 
C) Product/process design is a part of the resource/technology supply chain. 
D) All of these statements are true.

Question 4

Overall, it is clear that well-managed innovation projects:

Accepted Answer

A) Apply only to manufacturing firms. 
B) Increasingly involve input from multiple functions in a company. 
C) Should always be executed sequentially. 
D) All of these.

Question 5

A project team interested in identifying and correcting potential quality problems in a product design would find which one of the following tools most useful?

Accepted Answer

A) QFD 
B) FMEA 
C) Value analysis 
D) DFM

Question 6

A system that enables 3D-modeling and evaluation of product designs without the cost of producing physical parts is:

Accepted Answer

A) 3D printing 
B) CAD/CAE 
C) VOC 
D) Group technology

Question 7

Companies usually first build working product prototypes in which stage of product/process innovation?

Accepted Answer

A) Concept development 
B) Detailed design and development 
C) Market testing 
D) Commercialization

Question 8

The stage of a product/process innovation in which managers determine the target values of product attributes, volume, and price is:

Accepted Answer

A) Product and market testing. 
B) Product and process planning. 
C) Detailed design and development. 
D) Concept development.

Question 9

The main benefit of a stage-gate process for product development is that it:

Accepted Answer

A) Is faster 
B) Helps to reduce risk 
C) Allows for greater parallel processing of development stages 
D) Reduces management overhead costs

Question 10

In conducting a failure modes effects analysis, the following data were developed for three modes Mode 1: Severity = 5, Occurrence = 2, and Undetectability = 7 Mode 2: Severity = 3, Occurrence = 6, and Undetectability = 5 Mode 3: Severity = 7, Occurrence = 2, and Undetectability = 4
Which has the highest risk?

Accepted Answer

A) Mode 1 
B) Mode 2 
C) Mode 3 
D) Mode 1 and Mode 2 are equal in having highest risk

Question 11

Xanadu Inc.has a project team interested in reducing the projected production cost of a new product.The team would find which one of the following tools most useful?

Accepted Answer

A) QFD 
B) FMEA 
C) DFM 
D) CAD/CAE

Question 12

High-quality innovators typically gain which advantages?

Accepted Answer

A) They can fund more new design and development projects than other firms. 
B) They satisfy customers more effectively, building strong brand image and customer loyalty. 
C) They can sell at lower prices or lower the total sales needed for a new product to pay back its initial development costs. 
D) None of these.

Question 13

What is the first step in conducting value engineering/value analysis?

Accepted Answer

A) Estimate the value of each function in a product. 
B) Identify the functional purposes of a product. 
C) Compare the importance and cost of each function. 
D) Ask suppliers to provide cost information.

Question 14

"Concurrent engineering" is best described as:

Accepted Answer

A) The simultaneous implementation of engineering projects critical to the manufacture of new products. 
B) Assigning multiple engineers to a project to ensure the accuracy of the work. 
C) The simultaneous design and development of all the processes and information needed to manufacture a product, to sell it, to distribute it, and to service it. 
D) Engineering techniques that seek to capture leading-edge knowledge and technology in the design phase of a new product.

Question 15

Suppose that you want to develop a product that can easily be configured in a wide variety of ways.What design approach would be best?

Accepted Answer

A) Component standardization 
B) FMEA 
C) VOC 
D) Modular product design

Question 16

Why is product/process innovation an important driver of firm performance?

Accepted Answer

A) Speed, quality, and efficiency of innovation 
B) The "wow" factor of innovation 
C) The ability to imitate as well as innovate 
D) Relentless pursuit of perfection

Question 17

The main purpose of quality function deployment (QFD) is:

Accepted Answer

A) To base product and process design decisions more directly on what the customer thinks is important. 
B) To clearly identify the functional groups within the organization that have a direct influence on quality. 
C) To expand the quality function and eliminate the need for statistical process control. 
D) To set up a plan for the deployment of statistical quality control tools throughout the organization.

Question 18

A system that enables 3D-modeling and evaluation of product designs without the cost of producing physical parts is:

Accepted Answer

A) 3D printing 
B) CAD/CAE 
C) QFD 
D) Group technology

Question 19

If you want to minimize up-front development costs in a new product development and launch project, which approach would you use?

Accepted Answer

A) Concurrent engineering 
B) Product life cycle management 
C) Sequential product development 
D) Quality function deployment

Question 20

_______________ transform product specifications and new process technology into a new or revised production system.

Accepted Answer

A) New process design and development projects 
B) New product design and development projects 
C) Concurrent engineering projects 
D) Operations management projects

Exam 17: Process Mapping and Analysis

XYZ Corporation is using customer interviews and surveys to gather perceptions regarding new product concepts.This approach is known as:

A project aimed at finding new core products or processes is called a(n) :

Which of the following statements is true regarding product/process innovation?

Overall, it is clear that well-managed innovation projects:

A project team interested in identifying and correcting potential quality problems in a product design would find which one of the following tools most useful?

A system that enables 3D-modeling and evaluation of product designs without the cost of producing physical parts is:

Companies usually first build working product prototypes in which stage of product/process innovation?

The stage of a product/process innovation in which managers determine the target values of product attributes, volume, and price is:

The main benefit of a stage-gate process for product development is that it:

Xanadu Inc.has a project team interested in reducing the projected production cost of a new product.The team would find which one of the following tools most useful?

High-quality innovators typically gain which advantages?

What is the first step in conducting value engineering/value analysis?

"Concurrent engineering" is best described as:

Suppose that you want to develop a product that can easily be configured in a wide variety of ways.What design approach would be best?

Why is product/process innovation an important driver of firm performance?

The main purpose of quality function deployment (QFD) is:

A system that enables 3D-modeling and evaluation of product designs without the cost of producing physical parts is:

If you want to minimize up-front development costs in a new product development and launch project, which approach would you use?

_______________ transform product specifications and new process technology into a new or revised production system.