Multiple Choice
When conveying bad news,
A) place an apology at the very end of the letter.
B) use phrasing such as "I regret" or "We're sorry."
C) use "you" to place responsibility on the reader.
D) never use passive voice.
E) a and d.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q10: Memos generally focus on only one topic.
Q11: In the standard block letter format, the<br>A)
Q12: The subject line of a memo that
Q13: A _memo accompanies a package of materials
Q14: Informational memos are increasingly being sent via
Q15: Appeal to both logic and emotion in
Q16: Headings and bullets are not needed in
Q18: Inquiry letters are always unsolicited.
Q19: Memos are often converted into PDF files
Q20: The_ line announces the topic of your