Frequently Asked Questions

If your balance has expired and you want to continue accessing exams, head to your dashboard. You can either select "Boost Your Exams" to add more or upgrade your plan by clicking "Upgrade Plan" to increase your available balance. Both options will extend your access and prevent any interruptions to your study resources.

All subscription fees are final and non-refundable. No exceptions will be made, regardless of the reason. By subscribing, you acknowledge and agree that refunds will not be issued under any circumstances. If you have any questions or need assistance, feel free to reach out to us at billing@examlex.com.

You can cancel or pause your subscription only after 12 hours of subscribing. To do so, follow these steps:
Log in using the same credentials you used for your subscription.
Navigate to the tools menu on the left side of your homepage.
Select "Settings."
Click on the settings icon.
Under "Balance & Membership," click the three dots on the right.
From the drop-down menu, choose "Manage Membership."
In the pop-up window, open the "I want to" menu on the right.
Select either "Pause Subscription" or "Cancel Subscription."

Once you subscribe to a plan, your account will gain credit, allowing you to unlock exams and flashcards to access their answers. You’ll also receive a balance for AI-assisted searches, which you can use throughout your subscription period until it expires.

If you come across an exam available through the free trial, you’ll notice an "Access For Free" button at the top right of the page. By clicking it, you’ll activate your free trial and gain access to a selection of resources, such as exams and flashcards, at no cost.

Your remaining balance will carry over to the following month, quarter, or year according to your subscription plan, as long as you maintain your subscription. If you cancel, though, any unused balance will be lost once the next billing cycle arrives.

Should you decide not to continue with the free trial and wish to cancel before the first billing cycle begins, you can follow the cancellation steps outlined above. Please note that cancellations are not permitted within the first 12 hours of the free trial.

In the event that the free trial is canceled without a subscription being purchased, any unlocked exams or flashcards from the trial period will not be carried over to future months, regardless of the reason. On the other hand, if a subscription is purchased, any unused balance will roll over into the following months.

Once you unlock an exam or flashcard, it will remain available to you until your subscription ends.

After signing up, if you qualify for a promotional offer, the promo code will be displayed at the top of your dashboard. To redeem it:
Copy the promo code.
Paste it on the payment page.
Click "Apply."
The discount will be reflected before you complete your payment.

If you want to avoid automatic renewal charges, you can cancel your subscription at any time. However, if you canceled but still received a charge, it may be because the cancellation took place after your next payment had already been processed.

Examlex provides flexible subscription options, including monthly, quarterly, and yearly plans. Once you've signed up and are ready to upgrade:
Navigate to your dashboard and select "Start New Plan."
Choose the subscription that best fits your needs.
Click "Subscribe."
Select your preferred payment method, such as PayPal or Credit Card.
Enter your payment details and confirm by clicking "Pay."

The free trial offers users a short-term plan, lasting a few days (as indicated in the checkout modal), with a set balance that includes exams, flashcards, and more. It provides an opportunity to experience Examlex’s services for free before committing to a paid subscription.