Deck 19: Resolving Conflicts

Question 1

Conflicts arise from which of the following:

A) communication differences
B) structural differences
C) personal differences
D) all of the above cause conflicts
E) a and c both cause conflicts

Answer 1

D

Question 2

Resolving conflicts uses all of the following interpersonal skills except:

A) goal setting.
B) listening.
C) feedback.
D) persuasion.
E) all of the above are used

Answer 2

E

Question 3

To manage conflict effectively, it is necessary to:

A) assess the source of the conflict.
B) know your options.
C) know yourself as well as the conflicting parties.
D) all of the above
E) none of the above

Answer 3

D

Question 4

When managers have to resolve conflicts rooted in personal differences they frequently rely on:

A) accommodation.
B) forcing.
C) collaboration.
D) compromise.
E) none of the above

Question 5

Which of the following is not true concerning conflict?

A) Conflict arises from differing goals of organizational members.
B) Conflict can never be completely eliminated.
C) Conflicts are never constructive or functional.
D) Conflict can be caused by the scarcity of resources in an organization.
E) All of the above are true

Question 6

If a conflict is critical to the organization's success, which is the best strategy for conflict resolution?

A) Collaboration
B) Accommodation
C) Compromise
D) Forcing
E) Avoidance

Question 7

Which of the following does not facilitate conflict resolution?

A) Accommodation
B) Persuasion
C) Noise in the communication channels
D) Compromise
E) Collaboration

Question 8

The goals in determining conflict resolution strategies include all of the following except

A) maintaining long-term interpersonal relations.
B) determining the importance of the conflict issue.
C) how crucial it is to resolve the conflict as quickly as possible.
D) all of the above
E) none of the above