Deck 5: The Client

Question 1

Two components of a problem are

A)a description and a course of action
B)a situation and a difficulty
C)an unsettled matter and a demand for services
D)determining who the client is and what the client needs

Answer 1

A

Question 2

Developmental stages can be characterized by all of the following EXCEPT

A)individuals engage in certain tasks or activities at different points in their lives
B)each stage is predictable
C)many healthy individuals are able to skip stages
D)many individuals experience sever developmental crises

Answer 2

C

Question 3

A job change,natural disasters,and an accident may result in

A)developmental problems
B)situational problems
C)an involuntary referral
D)rapid social change

Answer 3

B

Question 4

Within the hierarchy of needs,security needs are represented by

A)having three good meals each day
B)having a family
C)having shelter
D)having friendships

Question 5

Which perspective is useful in determining client needs?

A)hierarchical needs
B)conflicting needs
C)developmental process
D)meeting needs

Question 6

Mary,who was hit by an automobile,illustrates

A)an involuntary client
B)the recipient of inadvertent services
C)a reluctant client
D)a multi-problem client

Question 7

Violent crime is considered a situational crisis because

A)this is an event that an individual can talk about in great detail
B)this is a situation that the individual has caused
C)this is a situation with a clearly focused problem
D)this is a situation that will happen to most individuals

Question 8

Central to understanding who a client is and what problems are encountered is the idea that

A)everyone is a client
B)problems are a normal part of life
C)resources are critical for success
D)the support network must be utilized

Question 9

A perspective that challenges power is

A)Maslow's hierarchy
B)developmental in growth patterns
C)the feminist perspective
D)gang-related theory

Question 10

How clients view their situations and what they perceive to be problems are important factors in

A)problem identification
B)denial
C)motivation
D)referral

Question 11

According to Maslow's theory,since needs exist in a hierarchy,

A)basic needs must be met before higher order needs can be addressed
B)children in war need shelter before food and rest
C)child abuse first endangers belonging needs
D)self-actualization is not good for everyone

Question 12

To understand gangs as a larger client group we might think about all EXCEPT

A)society
B)the community
C)the neighborhood
D)the gang member

Question 13

The human service professional in charge of housing services serves the whole person by

A)providing the client with housing
B)providing housing although the client asked for counseling
C)providing housing and noting client needs
D)providing a referral to another agency

Question 14

To understand individuals as clients, (e.g.a homeless person)the human service worker needs to ask which of the following?

A)Who do I know in this client group?
B)What is the stereotype of this group?
C)How does prevention affect this group?
D)How does this group experience a crisis?

Question 15

Many of the homeless are currently

A)individuals who want to live in the cities
B)temporarily homeless
C)individuals who want to live on the streets
D)dually diagnosed mentally and physically ill

Question 16

A wellness model to understand a client is the

A)Individual Self
B)feminist perspective
C)Indivisible Self
D)ego development theory

Question 17

Which is not true of situational problems?

A)focus on basic health and safety needs
B)result in a variety of feelings
C)person is often a victim
D)can lead to short- or long-term difficulties or both

Question 18

The term client refers to all but which of the following?

A)individuals,family,neighborhood
B)working poor,AIDS patients,underclass
C)Hurricane Katrina victims,Oklahoma City bombing victims,Mississippi River flood victims
D)students,teachers,co-workers

Question 19

It is difficult to predict

A)what the client will need for prenatal care
B)what the client will experience as a problem
C)how the problem influences culture
D)how the person will use resources

Question 20

The developmental tasks of an individual in the identity stage and an individual in the generativity stage are illustrated by which relationship?

A)worker and supervisor
B)identical twins
C)husband and wife
D)adolescent girl and mother

Question 21

Involuntary referral is illustrated by all EXCEPT

A)inadvertent services by a human service agency
B)juvenile court may order services for first offenders
C)individuals incarcerated for crimes
D)agreement of abusive parents to seek counseling

Question 22

Barriers to seeking help include all but which of the following?

A)psychological costs
B)physical costs
C)lack of money
D)lack of transportation

Question 23

Client satisfaction is related to

A)making new friends
B)talking about problems
C)solving problems
D)making more money