Deck 6: Managerial Planning and Goal Setting

Question 1

Goals and plans are valuable to an organization because they provide legitimacy, rationale for decisions, and an increase in motivation and commitment.

Answer 1

True

Question 2

Tactical goals and plans are the responsibility of middle managers.

Answer 2

True

Question 3

Step 1 in the Operational Planning Process is to plan operations.

Answer 3

False

Question 4

In step 1 of the Operational Planning Process, operational goals and plans are defined, and measures and targets are selected.

Question 5

A desired future state that the individual or organization attempts to realize is a goal.

Question 6

Goal setting is the act of determining the organization goals and the means for achieving them.

Question 7

Managers must understand no plan is perfect, but should grow and change to meet new conditions.

Question 8

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.

Question 9

Goals help managers decide where they need to allocate resources.

Question 10

An organization's mission describes its reason for existence.

Question 11

Goals specify today's means; plans specify future ends.

Question 12

Tactical goals and plans are the responsibility of front-line managers and supervisors.

Question 13

A plan tells "why" to achieve the goal.

Question 14

A broad statement of where the organization wants to be in the future refers to a mission statement.

Question 15

Goals and plans provide a sense of direction and focus on specific targets and direct employee efforts toward important outcomes.

Question 16

Plans provide a standard of assessment.

Question 17

Metacognitive awareness means to step back and see the big picture required for effective planning, monitoring, and evaluating an organization.

Question 18

Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.

Question 19

Because everything else stems from leading, of the four management functions, leading is considered the most fundamental.

Question 20

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a Business Strategic Statement.

Question 21

Specific and measurable goal characteristics apply only to the lower-level goals.

Question 22

Tactical goals are specific, measurable results expected from departments, work groups, and individuals within the organization.

Question 23

Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.

Question 24

The final step in the MBO process is to review progress.

Question 25

Management by objectives, single-use plans, and standing plans are all management planning approaches.

Question 26

When a company faces rapid change, problems with MBO occur.

Question 27

Goals must be set for every aspect of employee behavior or organizational performance to be effective.

Question 28

Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.

Question 29

The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn increases their motivation level.

Question 30

The most difficult step in an MBO process is reviewing progress.

Question 31

MBO refers to managing by opportunity.

Question 32

Goals are most effective when they are specific, measurable, challenging and linked to rewards.

Question 33

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.

Question 34

Managers believe they are better oriented toward goal achievement when MBO is used.

Question 35

Building good relationships with suppliers and partners would be considered customer service goals.

Question 36

Top managers make the broad strategic plan and identify specific tactical plans.

Question 37

A visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked is called an operations map.

Question 38

An action plan defines the course of action needed to achieve the stated goals.

Question 39

The department manager's tool for daily and weekly operations is called the operational plan.

Question 40

Operational planning specifies plans for department managers, supervisors, and individual employees.

Question 41

Crisis plans define company responses to be taken in the case of emergencies, setbacks, or unexpected conditions.

Question 42

The CEO of Andre's Autos, Inc. must do all of the planning for the company because that is the way to do things in today's workplace.

Question 43

Three critical planning methods are contingency planning, building scenarios, and crisis planning.

Question 44

In centralized planning, managers work with planning experts to develop their own goals and plans.

Question 45

Single-use plans are ongoing plans that are used to provide guidance for tasks performed repeatedly within the organization.

Question 46

In a complex and competitive business world, traditional planning done by a select few is the only planning that works.

Question 47

Trend management is looking at trends and discontinuities and imagining possible alternative futures.

Question 48

If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look at factors such as new equipment, the economy, and the company workers' compensation cases.

Question 49

Prevention and preparation are the two stages of crisis management.

Question 50

Contingency plans can also be considered as scenarios.

Question 51

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)

A) goal.
B) plan.
C) mission.
D) vision.
E) objective.

Question 52

Managers work with planning experts to develop their own goals and plans in decentralized planning.

Question 53

____ refers to a desired future state that an organization attempts to realize?

A) Plan
B) Vision statement
C) Goal
D) Mission statement
E) Idea

Question 54

The ABC Corporation should create a crisis management group that is not cross-functional, but does work together well under pressure.

Question 55

Some firms engage in crisis planning to enable them to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization.

Question 56

The first stage in crisis management planning includes building relationships and designating crisis management team and spokesperson.

Question 57

____ specify future ends and ____ specify today's means.

A) Goals, plans
B) Plans, goals
C) Planning, organizing
D) Ideas, behaviors
E) Mission, vision

Question 58

Turtle Terrace should use traditional planning since that is the type of planning every company uses.

Question 59

The planning process begins with which of these?

A) The development of operational goals
B) The development of a mission statement
C) Communication of goals to the rest of the organization
D) A company-wide meeting
E) Brainstorming

Question 60

____ is the act of determining the organization's goals and the means for achieving them.

A) Brainstorming
B) Organizing
C) Planning
D) Developing a mission
E) A blueprint

Question 61

The official goals of the organization are best represented by the ____.

A) strategic goals
B) tactical goals
C) operational goals
D) competitive goals
E) none of these

Question 62

Which of these are described by mission statements?

A) Corporate values
B) Company philosophy
C) Company purpose
D) All of these
E) Corporate values and company philosophy only

Question 63

____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.

A) Mission statement
B) Goal statement
C) Management by objective
D) Goal setting
E) Corporate competitive-value statement

Question 64

Which of the following is not an internal message in goals and plans?

A) Legitimacy for customers
B) Rationale for decisions
C) Resource allocation
D) Guides to action
E) Source of motivation and commitment

Question 65

Which of the following is NOT a tool for executing a plan?

A) Management by objectives
B) Strategic map
C) Performance dashboards
D) Single use plans
E) Decentralized responsibility

Question 66

____ is primarily responsible for operational goals/plans.

A) Middle management
B) Board of directors
C) Consultants
D) Top management
E) Lower management

Question 67

At the top of the goal hierarchy is the

A) strategic goals.
B) tactical goals.
C) operational goals.
D) mission.
E) employee goals.

Question 68

____ are the broad statements of where the organization wants to be in the future.

A) Operational goals
B) Tactical goals
C) Strategic goals
D) Operational goals
E) Tactical plans

Question 69

Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as

A) a way to legitimize her department.
B) a source of motivation.
C) a standard of performance.
D) a guide to action.
E) impress others.

Question 70

Which of these is(are) primarily concerned with tactical goals/plans?

A) Middle management
B) Board of directors
C) Consultants
D) Senior management
E) Lower management

Question 71

A statement that identifies distinguishing characteristics of an organization is known as

A) a goals statement.
B) a values statement.
C) an income statement.
D) a mission statement.
E) a competitive-edge statement.

Question 72

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

A) Operational goals
B) Tactical plans
C) Strategic goals
D) Mission statement
E) Vision

Question 73

A long-term time frame is most closely associated with

A) operational plans.
B) tactical plans.
C) strategic plans.
D) mission plans.
E) tactical goals.

Question 74

Which of the following is not a step in the organizational planning process?

A) Monitor and learn
B) Plan operations
C) Translate the plan
D) Develop the plan
E) Plan marketing tactics

Question 75

Which of the following symbolizes the legitimacy of the organization to external audiences?

A) Operational goals
B) Tactical plans
C) Strategic goals
D) Mission statement
E) Tactical goals

Question 76

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's

A) mission.
B) strategic goals.
C) tactical goals.
D) strategic plans.
E) tactical plans.

Question 77

The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.

A) goal, mission, tactical
B) objective, operational, mission
C) operational goal, mission and tactical
D) mission, tactical, operational
E) tactical plan, operational, mission

Question 78

____ is primarily responsible for strategic goals/plans.

A) Middle management
B) Board of directors
C) Consultants
D) Top management
E) Lower management

Question 79

"We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's

A) tactical goals.
B) operational goals.
C) mission.
D) tactical plans.
E) operational plans.

Question 80

The organization's reason for existence is known as

A) the organization's value.
B) the organization's vision.
C) the organization's mission.
D) the organization's goal.
E) the organization's service.