Deck 7: Active Listening

Question 1

If Bri texts,posts messages on Facebook,and plays Candy Crush while listening when you to speak to her,she is

A) multitasking.
B) action-oriented listening.
C) aggressive listening.
D) pseudo-listening.
E) selective listening.

Answer 1

A

Question 2

Which of the following is not true about feedback?

A) it can be positive
B) it can be negative
C) it can occur while others are speaking
D) it occurs after others speak
E) it can be both positive and negative

Answer 2

D

Question 3

A person from an individualistic culture communicating with someone from a collectivistic culture would be wise to do all of the following EXCEPT

A) adopt a people-oriented listening style.
B) provide positive feedback.
C) emphasize areas of commonality.
D) avoid hurrying the interactions.
E) use time-oriented listening.

Answer 3

E

Question 4

Men tend to practice

A) action-oriented listening.
B) people-oriented listening.
C) content-oriented listening.
D) listening for support.
E) listening as an emotional or relational activity.

Question 5

Western cultures such as the United States tend to be individualistic in nature and value what type of listening style?

A) empathic listening
B) time- or action-oriented listening
C) people-oriented listening
D) content-oriented listening
E) passive listening

Question 6

Providing feedback,asking questions,saying "yes" or "uh-huh," and smiling are all examples of

A) hearing.
B) responding.
C) remembering.
D) understanding.
E) interpreting.

Question 7

Janis listens to country music on her iTunes playlist purely for pleasure.Which function of listening is she illustrating?

A) listening to analyze
B) listening to provide support
C) listening to discern
D) listening to comprehend
E) listening to appreciate

Question 8

Using the phrase "EGBDF" to recall the notes on a music scale is called

A) mental-bracketing.
B) mnemonics.
C) paraphrasing.
D) backchannel cues.
E) perception checking.

Question 9

Which of the following is NOT true about gender and listening styles?

A) women tend to use action- or task-oriented listening
B) women tend to use people-oriented or relational listening
C) women tend to use content-oriented listening
D) we stereotype listening differences between women and men
E) men tend to use action- and time-oriented listening

Question 10

What listening function would be most appropriate if your boyfriend,who is very shy,decided to sing a song at your local karaoke bar?

A) listening to discern
B) listening to analyze
C) narcissistic listening
D) listening to support
E) listening to comprehend

Question 11

If Simon Cowell,a judge on "America's Got Talent," listens specifically to a contestant's vocal quality,what listening function is he demonstrating?

A) listening to discern
B) listening to appreciate
C) listening to support
D) listening to analyze
E) listening to comprehend

Question 12

When listening to a lecture in class you are most likely listening to

A) comprehend.
B) provide support.
C) appreciate.
D) discern.
E) none of the options are correct.

Question 13

If Mark,who is concerned his girlfriend is still angry with him after a recent fight,carefully listens to not only the words she is saying but how they are said,he is demonstrating

A) listening to support.
B) listening to appreciate.
C) listening to discern.
D) listening to comprehend.
E) listening to analyze.

Question 14

Active,effective listeners tend to

A) focus on content-oriented listening.
B) focus on action-oriented listening.
C) use all four listening styles,as needed.
D) focus on time-oriented listening.
E) focus on people-oriented listening.

Question 15

Eastern cultures such as East Asia tend to be collectivistic in nature and value what type of listening style?

A) time-oriented listening
B) empathic listening
C) action-oriented listening
D) people- or content-oriented listening
E) passive listening

Question 16

A person from a collectivistic culture communicating with someone from an individualistic culture would be wise to

A) use time-oriented listening.
B) be sensitive to time usage.
C) avoid hurrying the interactions.
D) use action-oriented listening.
E) expect short,blunt reactions.

Question 17

If your friend Sheila is a very animated communicator and active listener,when she listens to you give a recounting of your day she often responds with nonverbal and verbal cues including "ah-ha," "yes," and "okay." What listening strategy is Sheila using?

A) feedback
B) empathizing
C) backchannel cues
D) paraphrasing
E) multitasking

Question 18

What is true about remembering?

A) mnemonics have been shown to decrease our ability to remember
B) we cannot increase our ability to remember
C) it plays a minimal role in the listening process
D) it is an important measure of listening effectiveness
E) none of the options are correct

Question 19

Which of the following is considered ineffective listening?

A) hearing
B) remembering
C) selective listening
D) interpreting
E) responding

Question 20

If Desiree,in listening to her interpersonal communication professor lecture,actively seeks to evaluate and critique the information,she is

A) listening to discern.
B) listening to appreciate.
C) listening to support.
D) listening to analyze.
E) listening to comprehend.

Question 21

Loni's boyfriend came home drunk.The next morning Loni confronts him and after explaining his behavior she accuses him of being a lazy,good-for-nothing alcoholic.Laura is exemplifying

A) pseudo-listening.
B) aggressive listening.
C) narcissistic listening.
D) selective listening.
E) active listening.

Question 22

Using backchannel cues such as "uh-huh" signal to the speaker that you are not paying attention.

Question 23

A person demonstrating active and effective listening does not

A) ask questions.
B) interrupt to provide feedback.
C) concentrate on listening for specific details and facts.
D) empathize with the speaker.
E) use silence appropriately.

Question 24

Effective listening first requires understanding the use of denotative meanings.

Question 25

Many people take listening for granted,believing it just happens.

Question 26

In class you sit up front and act as if you are really listening by maintaining eye contact and nodding in agreement with your instructor;however,your mind is far away and not focused on the lecture.You are demonstrating

A) passive listening.
B) active listening.
C) selective listening.
D) narcissistic listening.
E) pseudo-listening.

Question 27

When Cheryl talks with her mother,she often doesn't really listen to what she says;however,when she talks with her son Dylan,she listens carefully and attentively.Cheryl is demonstrating

A) selective listening.
B) mental bracketing.
C) passive listening.
D) pseudo-listening.
E) narcissistic listening.

Question 28

Active listening involves

A) controlling factors that impede attention.
B) providing clear,timely feedback.
C) devoting effort to improve recall.
D) developing awareness of your listening functions and styles.
E) all of the answers are correct.

Question 29

To more effectively use feedback,one can make it

A) obvious.
B) appropriate.
C) positive.
D) immediate.
E) all of the options are correct.

Question 30

If your partner tells you about their bad day,you are likely to listen to provide support.

Question 31

While listening to a grieving friend,it would be wise to avoid

A) maintaining silence.
B) being present and attentive.
C) using people-oriented listening.
D) providing positive feedback.
E) pseudo-listening.

Question 32

Listening only involves a single act.

Question 33

What listening strategy would you recommend to your friend who seems to be practicing selective listening because he can't seem to pay attention in his interpersonal communication class as his mind and attention often wander?

A) provide more feedback
B) use pseudo-listening
C) listen to everything
D) avoid multitasking with mediated communication
E) use backchannel cues

Question 34

Which of the following is a barrier to effective listening?

A) providing timely,immediate feedback
B) adapting your listening
C) failing to manage distractions
D) being aware of your listening style
E) improving your ability to recall information

Question 35

Your text suggests that pseudo-listening is

A) effective.
B) appropriate.
C) active.
D) unethical.
E) inactive.

Question 36

Listening is a passive activity.

Question 37

Listening is a comprehensive six-step process.

Question 38

Remembering is not a critical part of the listening process.

Question 39

Listeners who are able to multitask demonstrate more effective,active listening.

Question 40

We spend more time listening than any other type of communication activity.

Question 41

In an individualistic culture such as the United States,time-oriented and action-oriented listening styles are valued and practiced.

Question 42

In individualistic cultures,time- and action-oriented listening prevail,while collectivistic cultures emphasize people- and content-oriented listening.

Question 43

The process of identifying connotative meanings._______

Question 44

Women are more likely to use time-oriented and action-oriented listening styles.

Question 45

The process of recognizing denotative meanings._______

Question 46

The use of verbal and nonverbal communication to signal attention and understanding._______

Question 47

Backchannel cues are an effective method for offering negative feedback to a speaker.

Question 48

The ability to recall information._______

Question 49

Communicating attention and comprehension to a speaker._______

Question 50

The process of reviewing information for accuracy and validity._______

Question 51

Hearing,understanding,responding to,interpreting,evaluating,and remembering information._______

Question 52

Pseudo-listening occurs when listeners behave as if they are paying attention when they really are not.

Question 53

While men tend to be action- or task-oriented listeners,women tend to favor people-oriented or relational listening.

Question 54

If your friend solicits your opinion on how to handle his relational difficulties only to then discount and dismiss your opinion,he is demonstrating aggressive listening.

Question 55

Selective listening is suggested as one method for addressing the barriers to listening.

Question 56

Effective listeners are able to switch between the four listening styles,using the style most appropriate to the context.

Question 57

Men are more likely to use people-oriented and content-oriented listening styles.

Question 58

The first step in the listening process._______

Question 59

Using verbal and nonverbal messages to show you are not paying attention or understanding._______

Question 60

In a collectivistic culture such as East Asia,people-oriented and content-oriented listening styles are valued and practiced.

Question 61

The shifting of attention between many different things at once.________

Question 62

A form of listening where the listener only takes in relevant information._______

Question 63

Listeners who behave as effective listeners though they are not._______

Question 64

Listeners who listen to establish bonds with and empathy for others._______

Question 65

Listeners who attend to what others say only to attack or ambush them._______

Question 66

The habitual patterns of listening behaviors used in the listening process.________

Question 67

Listeners who prefer brief,concise messages._______

Question 68

The reason or purpose for listening._______

Question 69

Devices that aid memory during the listening process._______

Question 70

Listeners who prefer clear,accurate messages from others._______

Question 71

Listeners who prefer to be intellectually challenged and seek to evaluate messages._______