Deck 7: An Introduction to the Problem-Solving and Problem-Management Process

Question 1

Which of the following is one reason for helpers using the Skilled Helper approach to remain flexible in its use?

A)Clients who have the same issues need to be helped in the same way.
B)Clients start and proceed through the helping process is more or less the same way.
C)Clients engage in each stage and task of the model differently.
D)In actual practice,the stages and tasks of the model occur in more or less the same way.

Answer 1

C

Question 2

Helping clients discover possibilities for a better future is a task in which stage of the helping process?

A)Stage IV
B)Stage III
C)Stage II
D)Stage I

Answer 2

C

Question 3

Egan reworked two stages of change models by Yankelovich and Prochaska and colleagues that serve to describe a client's readiness to change.Which of the following is not a part of this combined model?

A)unawareness
B)preliminary actions
C)urgency
D)rehearsal

Answer 3

D

Question 4

Stage III of the helping process involves helping client's ____.

A)choose strategies that best fit their resources
B)pull strategies together into a manageable plan
C)generate possible strategies for achieving goals
D)all of the above

Question 5

The tasks of Stage I of the Skilled Helper approach,as developed by Egan,all have to do with which of the following?

A)The client's past
B)The client's present situation
C)The client's future goals
D)Integrating the client's past,present and future

Question 6

The 'action arrow' of the problem-management framework indicates that clients need to act ____.

A)from the beginning of the helping process
B)only at the end of the helping process
C)after Stage I when the problem is understood
D)after Stage II when a plan is formulated

Question 7

Which of the following is the most important outcome of the helping process?

A)Problem-managing action
B)Relief from suffering
C)Self-insight
D)Improved communication skills

Question 8

According to Egan,how would you know whether your services are working for your clients?

A)At the end of your work together,directly ask the client "How successful has this experience been for you?"
B)Examine the notes you took throughout the helping experience and note how the client changed from the beginning to the end
C)Check on progress with the client throughout the helping process
D)Ask them at the end of Stages I,II,and III

Question 9

Which of the following is not true about the helping approach presented in your textbook?

A)It can be used as a tool for mining,organizing,and evaluating concepts and techniques that work for clients,no matter what their origin
B)It is designed to be a stand-alone approach to helping
C)It can be incorporated within the helper's own model or approach to helping
D)It places the client in the role of decision-maker throughout the helping process

Question 10

The term 'framework' rather than model is used to describe the problem-management process because the term ____.

A)model is an overused term in counseling and psychotherapy
B)framework reflects a systematic but flexible,nonlinear approach
C)framework promotes a strategic,efficient,and linear approach
D)framework better captures the simplicity of the helping process

Question 11

All helping frameworks,models,or processes should help clients ask and answer for themselves which of the following questions?

A)What does a better future look like
B)How do I get there?
C)How do I make it all happen?
D)All of the above

Question 12

Which of the following,as noted in the chapter,is important to understand with regard to using helping models?

A)Other helping approaches (outside the problem-management process)are not needed,as they unnecessarily complicate things.
B)Helpers should have a specific model for each disorder/problem that clients are trying to manage.
C)Staying current with research in the helping professions is typically pointless given the current fads and tendency to replicate ideas.
D)Helpers need to share the helping process in order to help clients be in the driver's seat for making decisions.

Question 13

Which of the following is not a task of Skilled Helper Stage I approach to helping?

A)Helping clients to appreciate fully their decision to begin the helping situation
B)Helping clients to explore their concerns
C)Helping clients develop new perspectives
D)Helping clients to identify key issues to work on

Question 14

Helpers should choose goals that are ____.

A)ambitious,so as to help the client achieve truly great things.
B)modest,so that if failure occurs,the client is not devastated.
C)incremental,so that the client changes in an orderly fashion.
D)realistic and challenging,in order to better create solutions that are reasonable and likely to promote change.

Question 15

The Skilled Helper approach to helping,as developed by Egan,is all about helping ____.

A)clients to manage their problems and to develop opportunities.
B)helpers to develop their skills.
C)clients to identify and solve their problems and to brainstorm future possibilities.
D)helpers to gain the skills necessary for state licensure.

Question 16

Robert,a high school senior,tells his helper that he wants to get into Princeton University but he knows that his grades and SAT scores are not good enough to be accepted.He says,"I think I will apply anyway.What have I got to lose?" He goes on to say that he is only going to apply to Ivy League schools because his life won't be worth living if he doesn't attend one of these prestigious schools. According to Task B of Stage II of the helping framework,Robert's helper should help Robert to ___.

A)focus on issues that will make a difference
B)find incentives that will promote acceptance to an Ivy League school
C)choose realistic and challenging goals that are real solutions to key issues
D)focus on improving his relationships with women