Deck 1: What Is Organizational Behaviour

Question 1

Max Weber is most often associated with the term:

A)Efficiency
B)Effectiveness
C)Specialization
D)Diversification
E)Bureaucracy

Answer 1

E

Question 2

Models from _______ are used to understand motivation,learning,and decision making in OB.

A)marketing
B)economics
C)sociology
D)strategic management
E)anthropology

Answer 2

B

Question 3

Research on satisfaction,emotions,and team processes found in OB draws heavily from studies in:

A)sociology.
B)economics.
C)strategic management.
D)social psychology.
E)marketing.

Answer 3

D

Question 4

Which discipline focuses on the product choices and industry characteristics that affect the organization's profitability?

A)Organizational behaviour
B)Economics
C)Social psychology
D)Strategic management
E)Human resource management

Question 5

The classical approaches to management stressed the importance of:

A)Informal organizations
B)The psychological attributes of workers
C)Employees needs and desires
D)The formal organization and its functioning
E)Social and group behaviour

Question 6

An OB study might explore the relationship between pay and motivation,whereas a(n)_______ study might examine the best way to structure compensation programs and employee learning programs.

A)strategic management
B)anthropology
C)organizational development
D)economics
E)human resource management

Question 7

_______ is a field of study devoted to understanding,explaining,and ultimately improving the attitudes and behaviours of individuals and groups in organizations.

A)Sociology
B)Organizational behaviour
C)Strategic management
D)Social psychology
E)Economics

Question 8

_____ research is vital to research on team characteristics and organizational structure.

A)Social psychology
B)Industrial and organizational psychology
C)Anthropology
D)Economics
E)Sociology

Question 9

Which of these takes the theories and principles studied in OB and explores the "nuts-and-bolts" applications of those principles in organizations?

A)Human resource management
B)Economics
C)Social psychology
D)Sociology
E)Strategic management

Question 10

_____ research helps inform the study of organizational culture.

A)Social psychology
B)Industrial and organizational psychology
C)Anthropology
D)Sociology
E)Economics

Question 11

Max Weber is a contributor to which management approach?

A)Contemporary
B)Classical
C)Traditional
D)Structural
E)Hierarchical

Question 12

The primary outcomes of interest to organizational behaviour researchers are:

A)job performance and organizational commitment
B)organizational culture and organizational structure
C)team processes and team characteristics
D)personality and ability
E)stress and motivation

Question 13

Canada Drinks International is a soft drink manufacturer in the carbonated soda industry.The firm is commissioning a study to explore how the company's expansion into the new product segment of tropical fruit flavoured soda would affect its profitability.Such a study is addressed in which of these areas?

A)Industrial and organizational psychology
B)Human resource management
C)Strategic management
D)Social psychology
E)Organizational behaviour

Question 14

In contrast to the classical approach to management,the human relations movement emerged as management scholars began to understand:

A)Hierarchical reporting structures
B)Informal communication networks including the grapevine
C)psychological attributes of individual workers
D)The structure of the informal organization
E)The structure of the formal organization

Question 15

Who is considered the father of scientific management?

A)Jeffery Pfeffer
B)Frederick Taylor
C)Charles Darwin
D)Francis Bacon
E)Robert Hogan

Question 16

Frederick Taylor and his colleagues were studying:

A)how to minimize production costs
B)how to optimize performance of any task
C)how to condition workers to work long hours
D)how to teach endurance to factory workers
E)how working conditions impact scientific research

Question 17

OB can be contrasted with two other courses commonly offered in management departments: _____ and strategic management.

A)project management
B)business management
C)human resource management
D)operations management
E)financial management

Question 18

OB research on job performance and individual characteristics draws primarily from studies in:

A)industrial and organizational psychology.
B)economics.
C)strategic management.
D)sociology.
E)marketing.

Question 19

All of the following are considered characteristics of bureaucracy,except?

A)The division of labour with a high level of technical specialization.
B)A system of formal rules and procedures that ensured consistency,impartiality,and impersonality throughout the organization.
C)Bottom-up decision-making.
D)A horizontal chain of command.
E)A hierarchical chain of command.

Question 20

According to the integrative model of organizational behaviour,which of the following is an individual outcome?

A)Job satisfaction
B)Ability
C)Personality
D)Organizational commitment
E)Motivation

Question 21

According to the integrative model of organizational behaviour,the two types of group-level variables that impact individual-level attitudes and behaviours are:

A)job performance and organizational commitment
B)learning and decision making
C)leadership styles and team characteristics
D)personality and ability
E)stress and motivation

Question 22

Which of the following reflects the degree to which employees feel that their company does business with fairness,honesty,and integrity?

A)Job satisfaction
B)Trust,justice,and ethics
C)Team processes
D)Personality and ability
E)Motivation

Question 23

Which of the following affects the way people behave at work,the kinds of tasks they are interested in,and how they react to events that happen on the job?

A)Ability
B)Trust,justice,and ethics
C)Learning and decision making
D)Team characteristics
E)Personality and cultural values

Question 24

Which of these mechanisms dictates how the units within the firm link to other units?

A)Organizational culture
B)Organizational ability
C)Job performance
D)Organizational structure
E)Organizational leadership

Question 25

According to the integrative model of organizational behaviour,the two organizational-level variables that impact individual-level attitudes and behaviours are:

A)job performance and organizational commitment
B)organizational culture and organizational structure
C)team processes and team characteristics
D)personality and ability
E)stress and motivation

Question 26

Which of the following two concepts represent individual mechanisms that have a direct impact on job performance?

A)Stress and motivation
B)Personality and ability
C)Team processes and team characteristics
D)Leadership styles and behaviours
E)Organizational culture and organizational structure

Question 27

Using the _______,you should be able to show the client that people are rare and inimitable.

A)method of intuition
B)resource-based view of the organization
C)method of authority
D)rule of one-eighth
E)cost-based approach

Question 28

Personal attributes such as _______ influence how we behave at work and the kinds of tasks that interest us.

A)leadership,stress,and job performance
B)stress,cultural values,and job performance
C)job performance,organizational structure,and ability
D)personality,cultural values,and ability
E)organizational structure,cultural values,and ability

Question 29

Which of the following describes the cognitive abilities,emotional skills,and physical abilities that employees bring to a job?

A)Ability
B)Personality and cultural values
C)Trust,justice,and ethics
D)Learning and decision making
E)Team characteristics

Question 30

What Suzie feels when thinking about her job and doing her day-to-day work is captured in her:

A)ability
B)job satisfaction
C)personality
D)organizational culture
E)leadership style

Question 31

When explaining to the client,you should explain the inimitability of people by drawing on all of the following concepts,except?

A)History
B)Numerous small decisions
C)One big decision
D)Socially complex resources
E)All of these concepts should be drawn upon

Question 32

Which of these individual mechanisms captures the energetic forces that drive employees' work efforts?

A)Motivation
B)Ability
C)Job performance
D)Personality
E)Stress

Question 33

The integrative model of organizational behaviour includes a number of individual mechanisms that directly impact job performance and organizational commitment.Those mechanisms include:

A)leader styles and behaviour
B)organizational culture and organizational structure
C)team processes and team characteristics
D)personality and ability
E)stress and motivation

Question 34

Consultants-R-Us specializes in employee personality.The firm is specializing in:

A)an individual outcome
B)an organizational mechanism
C)a group mechanism
D)an individual characteristic
E)group characteristics

Question 35

Which of these individual mechanisms reflects employees' psychological responses to job demand that tax or exceed their capacities?

A)Job satisfaction
B)Ability
C)Job performance
D)Leadership style
E)Stress

Question 36

Which of these mechanisms captures shared knowledge about the rules,norms,and values that shape employee attitudes and behaviours?

A)Organizational structure
B)Organizational ability
C)Organizational culture
D)Job performance
E)Organizational leadership

Question 37

According to the integrative model of organizational behaviour,two of the individual characteristics that impact individual attitudes and behaviours include:

A)job performance and organizational commitment
B)organizational culture and organizational structure
C)team processes and team characteristics
D)personality and ability
E)stress and motivation

Question 38

Which of the following deals with how employees gain job knowledge and how they use that knowledge to make accurate judgments on the job?

A)Team processes
B)Trust,justice,and ethics
C)Learning and decision making
D)Personality and ability
E)Motivation

Question 39

According to the integrative model of organizational behaviour,trust,justice,and ethics are:

A)individual mechanisms.
B)organizational mechanisms.
C)group mechanisms.
D)individual outcomes.
E)group outcomes.

Question 40

All of these are individual mechanisms as reflected in the integrative model of organizational behavior,except?

A)stress
B)motivation
C)job satisfaction
D)learning
E)job performance

Question 41

According to the study focused on initial public offerings,firms who valued OB had a _______ percent higher survival rate than firms who did not value OB.

A)71
B)19
C)47
D)50
E)3

Question 42

People are inimitable for all of the following reasons,except?

A)They create a history.
B)They purchase new technology.
C)They make numerous small decisions.
D)They create socially complex resources.
E)Unfortunately,people are not inimitable.

Question 43

_______ summarize the statistical relationships between variables.

A)Data
B)Correlations
C)Observations
D)Collections
E)Methods of knowing

Question 44

In organizational behaviour research,a correlation of .50 is considered:

A)Weak
B)Strong
C)Moderate
D)Useless
E)Perfect

Question 45

Which of the following terms describes a collection of assertions that specify how and why variables are related,as well as the conditions in which they should (and should not)be related?

A)Hypothesis
B)Verification
C)Theory
D)Data
E)Construct

Question 46

Scientific studies are based on the scientific method originated by:

A)Sir Jeffery Pfeffer
B)Frederick Taylor
C)Charles Darwin
D)Sir Francis Bacon
E)Robert Hogan

Question 47

Which of the following captures the specific actions that leaders take to influence others at work?

A)Leadership styles and behaviours
B)Team processes
C)Team characteristics
D)Team responsibilities
E)Leader power and influence

Question 48

According to the rule of one-eighth:

A)At least 88 percent of organizations will do everything necessary to put people first and thereby build profits.
B)At best 12 percent of organizations will actually do what is required to build profits by putting people first.
C)75 percent of organizations won't believe the connection between how they manage their people and the profits they earn.
D)38 percent of the organizations try to make a single change to solve their problems.
E)One in eight organizations miserably fail at making the people to profit connection.

Question 49

Which of the following influences the kinds of tasks an employee is good at and those with which an employee may struggle?

A)Personality
B)Ability
C)Trust,justice,and ethics
D)Learning and decision making
E)Cultural values

Question 50

According to resource-based view,a resource is more valuable when it is rare and:

A)regular
B)simple
C)inimitable
D)transparent
E)common

Question 51

A resource is more valuable if it is:

A)Rare
B)Imitable
C)Transparent
D)Simple
E)common

Question 52

In exploring the importance of OB to company performance,the survey of executives of 968 publicly held firms included of all of these outcomes,except?

A)turnover
B)productivity
C)firm survival
D)profitability
E)market value

Question 53

Correlation can be positive or negative and can range from:

A)-1 to +1
B)-5 to +0.5
C)-1 to +10
D)1 to 1
E)0 to 1

Question 54

In organizational behaviour research,a correlation of .10 is considered:

A)weak
B)strong
C)moderate
D)useless
E)perfect

Question 55

_______ are written predictions that specify relations between variables.

A)Hypotheses
B)Verifications
C)Theories
D)Data
E)Construct

Question 56

In organizational behaviour research,a correlation of .30 is considered:

A)Weak
B)Strong
C)Moderate
D)Useless
E)Perfect

Question 57

Which of the following mechanism captures "the way things are" in an organization?

A)Organizational structure
B)Organizational ability
C)Organizational leadership
D)Job performance
E)Organizational culture

Question 58

Which of these abbreviations represent the correlation?

A)c
B)x
C)r
D)h
E)d

Question 59

Which concept captures the idea that people make many small decisions day in and day out,week in and week out?

A)Numerous small decisions
B)Resource-based view
C)Meta-analysis
D)Rule of one-eighth
E)Socially complex resources

Question 60

Which of the following summarizes the qualities that teams possess,such as their norms,their roles,and the way members depend on one another?

A)Team processes
B)Team innovation
C)Team characteristics
D)Team problem solving
E)Team responsibilities

Question 61

Since good people create history and socially complex resources,they are easy to imitate.

Question 62

Group mechanisms shape satisfaction,stress,motivation,trust,and learning.

Question 63

Resources like culture,teamwork,trust,and reputation are termed "socially complex" because it is not always clear which organizations do (and do not)possess them,though it is clear how they came to develop.

Question 64

A meta-analysis conducted on the effects of social recognition and job performance across studies conducted in 96 different organizations in the service industry indicates an average correlation of _______.

A)0.66
B)0.5
C)0.35
D)0.21
E)0.03

Question 65

People create history-a collective pool of experience,wisdom,and knowledge that benefits the organization.

Question 66

The rule of one-eighth suggests that about 88 percent of the companies will actually do what is required to build profits by putting people first.

Question 67

Which of the following terms describes a method that brings together all the correlations found in studies of a particular relationship and calculates a weighted average of them?

A)Human resource management
B)Resource-based view
C)Meta-analysis
D)Strategic management
E)Method of intuition

Question 68

Firms that invest in organizational behaviour typically have higher survival rates.

Question 69

Firms that do not undergo an IPO typically have shorter histories and need an infusion of cash to grow or introduce some new technology.

Question 70

Human resource management focuses on the product choices and industry characteristics that affect an organization's profitability.

Question 71

Big decisions can be copied;they are visible to competitors and observable by industry experts and analysts.

Question 72

The text presents five individual mechanisms that directly affect individual outcomes: motivation;learning and decision making;job performance;stress;and trust,justice,and ethics.

Question 73

According to research conducted using the prospectus of IPO companies,firms who valued OB had a 19 percent higher survival rate than firms who did not value OB.

Question 74

Team diversity and communication play an important role in achieving the primary outcomes of job performance and organizational commitment.

Question 75

Personality and cultural values are two factors that reflect the characteristics of individual employees.

Question 76

Personality,cultural values,and ability reflect the various traits and tendencies that describe how people act.

Question 77

The integrative model acknowledges that employees work in one or more work teams led by some formal leader.

Question 78

The theories and concepts found in OB are actually drawn from two disciplines: human resources management and strategic management.

Question 79

In organizational behaviour research,a correlation of +1 is considered:

A)Weak
B)Unimpressive
C)Moderate
D)Useless
E)Perfect

Question 80

The resource-based view suggests that a resource is more valuable when it can be imitated.