Deck 17: Human Resource Management

Question 1

Executive recruiters are also known as headhunters.

Answer 1

True

Question 2

Job analysis is the foundation on which all human resource activities are based and,if needed,defended in court.

Answer 2

True

Question 3

According to Peter Drucker,small business owners should only hire family members if they are at least as able and hardworking as any unrelated employee.

Answer 3

True

Question 4

Four commonly used tools for selecting employees include the application form,the resume,the selection interview,and testing.

Question 5

The job specification would include sections on job identification,job summary,essential duties to be performed,task lists for each duty,and task statements.

Question 6

Recruitment involves attracting talented individuals to the company.

Question 7

A job summary details the logical steps needed to compete the overall duties of a job.

Question 8

Employees are an expendable resource.New recruits are always available.

Question 9

The application form should be complex and long in order to gain as much of the necessary information as possible in a written format for reference.

Question 10

According to the American Council for Drug Education,employees that use drugs on the job are just as productive as those who do not use drugs.

Question 11

Help-wanted ads placed in the newspaper will usually yield the highest quality applicants.

Question 12

Employees may be recruited from a variety of sources,each with advantages and disadvantages.

Question 13

The job description indicates what is done on the job,how it is done,who does it,and to what degree.

Question 14

The first step in the screening process should be a physical examination in order to discover any physical or medical limitations that would screen out the physically unworthy applicants.

Question 15

Small business owners should realize that the single most valuable asset of a company is the employees.

Question 16

NOBSCOT reports that the turnover rate in natural resources and mining is relatively high at 57 percent.

Question 17

Questions asked in interviews need not be related to the job description or job specification.

Question 18

The advantage of leasing employees is that the leasing company prepares all of the payroll tax paperwork and takes care of health care benefits.

Question 19

An advantage of using résumés as an employee selection tool is that they are always factual and accurately portray potential job candidates' knowledge,skills,and abilities.

Question 20

An inexpensive source that can generate qualified and highly motivated employees is current employee referrals.

Question 21

A formal orientation will ensure that the new hire is welcomed to the company in a positive,complete,and cost-effective manner.

Question 22

Employee orientation is an important tool for reducing employee turnover.

Question 23

Individual retirement accounts (IRAs)allow employees to make tax-exempt contributions of up to $3,000 per year into their own account.

Question 24

An advantage of flexible benefit packages is that they can reduce one's taxable income while increasing benefit options.

Question 25

Bonuses are generally awarded every paycheck throughout the year if performance standards are continually exceeded.

Question 26

The jobholder's responsibilities would be included in which section of the job description?

A) Job identification section
B) Essential duties section
C) Task statement section
D) Job summary section

Question 27

IRAs have greater tax advantages that do 401(k)plans.

Question 28

The job description should include all but which of the following sections?

A) Job summary section
B) Job identification section
C) A company task list section
D) A section detailing essential duties to be performed by the jobholder

Question 29

The ____ is the process of gathering all information about a particular job.

A) Job analysis
B) Job description
C) Job specification
D) Job detail

Question 30

The steps in a job analysis include all but which of the following?

A) Gain the support and cooperation of employees
B) Identify the jobs to be analyzed
C) Identify the costs of the job to be analyzed
D) Identify the job analysis techniques to be used to obtain information

Question 31

The ____ is the most commonly used job analysis technique.

A) Interview
B) Questionnaire
C) Skill test
D) Job observation

Question 32

Part of an employee's compensation,in addition to wages and salaries,is known as bonuses.

Question 33

It is suggested that every employee handbook include a disclaimer specifying that the handbook is not a contract of employment.

Question 34

A set rate of pay for each hour worked is known as an hourly wage.

Question 35

Not all new employees will have to be introduced to the methods and procedures within the company.

Question 36

The employee orientation should be brief but thorough,lasting only one day.

Question 37

Nonexempt employees,according to the FLSA act of 1938,may be paid a salary less than minimum wage.

Question 38

The purpose of the ____ is to identify the duties,tasks,and responsibilities of a position.

A) Job detail
B) Job specification
C) Job analysis
D) Job description

Question 39

On-the-job training is especially useful for updating current knowledge and acquiring new information.

Question 40

According to NOBSCOTT Corporation,in which area is employee turnover the lowest?

A) Construction
B) Hospitality
C) Natural resources and mining
D) Educational services

Question 41

According to Peter Drucker,which of the following statements about hiring family members is not true?

A) Family members need to be as competent and hard working as any unrelated employee.
B) Family-managed businesses need to staff key positions with nonfamily professionals.
C) Management succession should be entrusted to someone neither part of the family nor part of the business.
D) No matter how many qualified,nonfamily professionals are in the company,all top positions should be held by family members.

Question 42

Hiring relatives and friends is usually

A) Laden with long-term repercussions
B) A more expensive source of applicants
C) The cheapest source of applicants
D) A quality source of energetic individuals

Question 43

A ____ indicates the skills,abilities,knowledge,and other personal requirements a worker needs to successfully perform the job.

A) Task statement
B) Job description
C) Job summary
D) Job specification

Question 44

The ____ section of the job description would include the job title,job location or department within the company,and date of job origin.

A) Job summary
B) Job identification
C) Task statement
D) Job advertisement

Question 45

The recruitment source that can be useful for small businesses needing one or two key people is which of the following?

A) Employment agencies
B) Advertisements
C) Executive recruiters
D) Employee referrals

Question 46

The employee recruiting technique that reaches the widest and most diverse audience is which of the following?

A) Advertising
B) Employment agencies
C) Executive recruiters
D) Employee referrals

Question 47

The advantage of hiring ____ is that abilities,expertise,and personalities are generally known beforehand.

A) Employee referrals
B) Relatives and friends
C) Screened applicants
D) Interviewed applicants

Question 48

Which of the following sources of employee recruitment is likely to be the most expensive?

A) Advertising
B) Employment agency
C) Headhunter
D) Employee referral

Question 49

____ are also known as the inside-track approach to finding job recruits.

A) Relatives and friends
B) Advertisements inside trade publications
C) Employment agencies
D) Employee referrals

Question 50

Which of the following is not one of the purposes of the application form and resume?

A) Provides a record of the applicant's desire to obtain the position
B) Provides an applicant profile for use during the interview phase
C) Provides a personnel record for the applicant who is not hired
D) Serves as a means of measuring the effectiveness of the selection process

Question 51

The advantage of hiring ____ is that they know the skills and talents that are needed to work well within the company.

A) Relatives
B) Friends
C) Employee referrals
D) Executive recruitments

Question 52

Family-managed businesses,except the smallest businesses,need to staff key positions with

A) The eldest members of the family
B) The youngest adult members of the family
C) Company employees
D) Nonfamily professionals

Question 53

When the situation in the business becomes acute,the issue of management succession should be entrusted to someone who is

A) Neither part of the family nor part of the business
B) A family member
C) The closest friend of the family
D) A company employee

Question 54

Harold,a downtown theatre director,will only consider females for an actress role in a new production.Under Title VII and other anti-discrimination laws,which of these is true?

A) Harold is breaking the law
B) Harold is exempt due to bona fide occupational qualifications
C) Harold must interview males interested in the job,even if they have no chance of being selected
D) Harold must hire a male actor regardless of what is best for the production

Question 55

The potential for facilitating the creation of employee cliques is a disadvantage of which employee recruitment source?

A) Employee referral
B) Executive recruiter
C) Internet job site
D) Newspaper advertising

Question 56

Which of the following is not a common source for employee recruitment,as described in Chapter 17?

A) Internet job site
B) Employment agency
C) Help-wanted advertising
D) Billboard advertising

Question 57

Use of ____ allows the recruiter to obtain already screened applicants at no charge.

A) Executive recruiters
B) Employment agencies
C) Advertisements
D) Employee referrals

Question 58

The ____ of the job description identifies the knowledge,skills,abilities,and educational levels needed to perform the job and to establish performance standards for the position.

A) Task list section
B) Task statement section
C) Job summary section
D) Education summary section

Question 59

Whereas ____ are forms prepared by the company,____ are personal profiles prepared by the job candidate.

A) Tests; cover letters
B) Applications; résumés
C) Cover letters; applications
D) Résumés; tests

Question 60

Whitney has decided that her bakery business needs an additional employee.She is currently in the process of gathering information about the new bakery position,and she is working on drafting a job description and specifications.Whitney is involved in which human resources process?

A) Job analysis
B) Job recruitment
C) Job synthesis
D) Job summary

Question 61

PEOs are essentially the same as

A) Delegation
B) International outsourcing
C) Employee leasing
D) Employee punishment

Question 62

The application serves as

A) An explanation of the job and company
B) A skill test
C) A screening tool
D) An honesty test

Question 63

Questions asked during interviews should be job related,____ questions.

A) Closed-ended
B) Personal
C) Open-ended
D) Family-related

Question 64

According to the ADA,when is it admissible to give physical examinations to determine if there are physical or medical limitations to performing the duties of the job?

A) During the applicant review stage
B) Only after a conditional offer of employment has been made
C) Only during the initial interview
D) Only after the initial interview has ended

Question 65

____ are administered to assess the ability of the applicant to perform the job.

A) Achievement tests
B) Physical examinations
C) Job tests
D) Performance tests

Question 66

____ are given to discover any physical or medical limitations that might prevent the applicant from performing the duties of the job.

A) Achievement tests
B) Physical examinations
C) Performance tests
D) Drug tests

Question 67

According to the American Council for Drug Education,which of these is true regarding employees that use drugs on the job?

A) They are just as productive as those that don't use drugs
B) They are less likely to get hurt on the job
C) They are more likely to miss work
D) They are less likely to miss work

Question 68

One of the main reasons for leasing an employee from an employment agency is which of the following?

A) The employee takes care of all federal and state reports
B) The employment agency pays half of the employee's salary for the first six months
C) The employment agency takes care of all federal and state reports
D) The employee works at a reduced pay rate

Question 69

____ is a planned effort to aid employees in learning more about their job in order to improve their performance and motivation.

A) An employee improvement seminar
B) An employee motivation break
C) Employee training
D) An employee esteem meeting

Question 70

____ are given to measure the specific skills a person has attained as a result of their experiences or education.

A) Performance tests
B) Education tests
C) Achievement tests
D) Honesty tests

Question 71

____ is considered by many to be the most crucial step in employee selection.

A) Testing
B) Application
C) Recruitment
D) Interviewing

Question 72

The process of helping new employees become familiar with an organization,their job,and the people they will work with is known as which of the following?

A) Employee orientation
B) Job orientation
C) Company orientation
D) Policy and procedure orientation

Question 73

When interviewing an applicant,the interviewer should do all but which of the following?

A) Be prepared
B) Set the stage
C) Use a structured format
D) Ask questions about personal information

Question 74

While interviewing for an administrative assistant job,Samuel was asked to transcribe a typed letter as quickly and accurately as he could.This is an example of what type of employee test?

A) Physical examination
B) Achievement test
C) Personality test
D) Performance test

Question 75

While interviewing for a new job in a retail clothing store,Allison was asked,"How would you handle a customer who is upset with the quality of the product that was purchased?" This is an example of what type of interviewing question?

A) Open-ended question
B) Closed-ended question
C) Non-job-related question
D) Illegal question

Question 76

Which of the following was not cited as a standardized employee instrument to test cognitive ability and personality?

A) Wesman Personnel Classification
B) Watson-Glaser Critical Thinking Appraisal
C) Wonderlic Personnel Test
D) Wassamatta Universal Exam

Question 77

____ involves increasing the employee's knowledge and skills to meet a specific job or company objective.

A) Teaching
B) Motivating
C) Training
D) Leading

Question 78

Which of the following questions was an example in the Manager's Notes "Don't Even Ask!" of a question that cannot be asked in a job interview

A) Where did you get your degree?
B) How long have you been disabled?
C) Have you been convicted of a felony?
D) Can you operate all the programs in Microsoft Office?

Question 79

Elizabeth Brandt of All Creatures Veterinary Hospital used a PEO.What does PEO stand for?

A) Professional Employer Organization
B) Part-time Employee Organization
C) Pretty Efficient Organization
D) Pre-Existing Organization

Question 80

Which personality test measures respondents on the five scales of neuroticism,extroversion,openness to experience,agreeableness,and conscientiousness?

A) Meyers Briggs Test
B) NEO Personality Inventory − Revised
C) Multidimensional Aptitude Battery II
D) Hogan Personality Inventory