Deck 8: Job and Organizational Attitudes, Affect, and Behaviours

Question 1

Job attitudes are positive emotional feelings about your job.

Answer 1

False

Question 2

Tristan wants his employees to be more than simply "satisfied." He wants to assess the whole range of employees' feelings about their jobs.That is, he wants to know the degree to which they are excited about their work.As the organization's senior internal consultant, which measure would you suggest that he use?

A) Minnesota Satisfaction Questionnaire
B) Job Affective Well-being Scale
C) Organizational Commitment Scale
D) Jobs in General Scale

Answer 2

B

Question 3

Which of the following statements best exemplifies the Van Katwyk et al.(2000) model of job-related affective well-being (JAWS)?

A) It assesses feelings of high and low-context and high and low satisfaction.
B) It assesses the two dimensions of pleasure and arousal.
C) It was created to be a measure of affect, beliefs, and complex attitudes.
D) It focuses on a few specific affective states across all contexts.

Answer 3

B

Question 4

Alyssa really identifies with her job as head pastry chef at a four-star restaurant.Her job is very important to her self-image, and she is engaged in her work to create unique and tantalizing desserts for her discerning customers.Which of the following terms is the most accurate descriptor of Alyssa?

A) she has high work attitudes
B) she has high job satisfaction
C) she has high job involvement
D) she has high job affect

Question 5

The JDI is one of the most widely used job satisfaction measures and is known as a facet job satisfaction measure.

Question 6

Bella doesn't really like her work, but she stays with her organization because she doesn't have any suitable alternatives.What is the theory that best represents her feelings toward the company?

A) continuance commitment
B) organizational citizenship behaviours
C) affective well-being
D) normative commitment

Question 7

What are the three types of justice?

A) affective, normative, and continuance
B) equity, equality, and distribution
C) interpersonal, informational, and interactional
D) interactional, procedural, and distributive

Question 8

Lorne is the manager of a governmental educational services provider.He wants to ensure that his employees are treated well and he ensures that the organization's decisions affecting employees are fair, accurate, and representative of employees' needs.What is this type of treatment formally known as?

A) OCBs
B) procedural justice
C) distribution-based fairness
D) interactional justice

Question 9

The JDI is one of the most widely used job satisfaction measures, and assesses specific aspects of satisfaction, such as satisfaction with one's pay.What is this type of measure known as?

A) a global job satisfaction measure
B) a contemporary job satisfaction measure
C) job satisfaction measure
D) facet job satisfaction measure

Question 10

According to the Statistics Canada report, what do we know about job satisfaction in Canada?

A) Younger workers tend to be more satisfied with their jobs.
B) Low income workers tend to be more satisfied with their jobs.
C) 25 percent of "stressed" employees were dissatisfied with their jobs.
D) More than 33 percent of employed Canadians were dissatisfied with their jobs.

Question 11

The three-component model of organizational commitment addresses what types of employee commitment to the organization?

A) attachment, continuance, group
B) continuance, affective, nominal
C) normative, continuance, affective,
D) group, attachment, normative

Question 12

What was concluded in the debate over "a happy worker is a productive worker"?

A) Job satisfaction and productivity have a strong and consistent positive relationship.
B) The relationship between satisfaction and productivity is NOT dependent upon motivation and ability.
C) Workers with higher job satisfaction tend to take fewer sick days.
D) Job satisfaction is unrelated to helping behaviours.

Question 13

Job commitment is commonly known as a positive experience that results from your appraisal of your job or job experiences.

Question 14

According to the Statistics Canada Health Reports, which three provinces have significantly higher job satisfaction than the overall Canada mean estimate?

A) BC, Alberta, Ontario
B) BC, Nova Scotia, Alberta
C) New Brunswick, PEI, Newfoundland
D) Saskatchewan, Manitoba, Alberta

Question 15

What are job attitudes defined as?

A) relatively stable opinions about your job
B) generalized states or feelings
C) positive emotional feelings about your job
D) job satisfaction

Question 16

Mali adores animals-she is an advocate for animal welfare, and she wants to work for an organization that reflects these values.Animals R' Us is a family owned and operated pet feed and supply store that believes in giving back to the community.It provides generous support to local animal shelters, and encourages its employees to help out with animal welfare initiatives.Which of the following terms BEST defines this match between Mali's values and those of Animals R' Us?

A) high person-job fit
B) high job satisfaction
C) high employee involvement
D) high person-organization fit

Question 17

You notice that your coworker is behind in his work because he was sick for a few days.You put aside your own work to help him complete his most urgent deadlines (even though you aren't "required" to help him out).This example best exemplifies what construct?

A) organizational citizenship behaviour
B) organizational commitment
C) job affect
D) job satisfaction

Question 18

A positive experience that results from your appraisal of your job or job experiences is more commonly known as which of the following?

A) job commitment
B) job satisfaction
C) organizational support
D) negative job affect

Question 19

Misha is very attached to her organization: she frequently recommends it as a great place to work, she is involved in the organization, and she wants to stay with the organization.Which term best describes Misha's feelings toward her organization?

A) job affect
B) affective commitment
C) normative commitment
D) affective well-being

Question 20

Which of the following is known as the extent to which there is a match between your own values and the organization's values?

A) job satisfaction
B) person-job fit
C) value congruence
D) person-organization fit

Question 21

The Bradshell company (manufacturers of custom-made house appliances and furnace systems) has been experiencing very low job satisfaction.They call upon your expertise to put together an intervention program to increase job satisfaction.Assume that you are NOT allowed to survey the employees to find out what is wrong, and you simply must create changes based on the best practices presented in the job satisfaction literature.What types of things will you suggest to improve job satisfaction?

Question 22

Harrison Corp.is a food manufacturing organization, with plants located across Canada.Upper management wants to ensure "fair procedures" across all of its plants to make certain employees are treated well.According to Leventhal (1980), what are the six rules used to create fair procedures for employees?

Question 23

Person-job fit involves the extent to which there is a match between job demands and employee abilities.

Question 24

The three-component model of organizational commitment addresses affective, continuance, and affective attachments to the organization.

Question 25

Job satisfaction has been consistently associated with organizational citizenship behaviours.

Question 26

You are debating with your brother about whether "a happy worker is a productive worker." You are very familiar with all of the literature on this topic.Outline the main components of this ongoing debate.

Question 27

When considering happy versus productive workers, we know that job satisfaction is unrelated to helping behaviours.

Question 28

Bubba's Apparel is a medium-sized upper-scale ladies' clothing store.Management has hired you because they are facing a high turnover rate.Their employees just aren't committed and don't care about the organization.When you go into the organization, what types of commitment will you be examining? Do you feel that any type of commitment is more important than the others? Please explain fully and justify your response.

Question 29

Job involvement is concerned with the extent to which employees feel attached to their organization.