Deck 1: An Overview of Prime Suites Practice Management and Electronic Health Record Software

Question 1

What must a care provider do before he/she will see the benefits of an EHR in relation to time spent documenting each patient's visit?

A) hire a scribe
B) dictate all of his/her notes
C) use a fill-in-the blank form and then transfer the notes into the EHR
D) devote time to learning the new system

Answer 1

devote time to learning the new system

Question 2

Jesse Lopez is a healthcare professional at Green Springs Internal Medicine. He has just finished submitting claims to Blue Shield for patients seen yesterday. Jesse was performing what type of function?

A) assessment
B) registration
C) administrative
D) clinical

Answer 2

administrative

Question 3

A care provider is dictating a progress note into speech recognition while the patient is being seen. This dictation is occurring

A) after the physical exam.
B) at the point of care.
C) retrospectively.
D) instantaneously.

Answer 3

at the point of care.

Question 4

Research has shown what in relation to the use of an EHR?

A) Care providers have embraced the use of EHR software willingly.
B) There has been a decrease in medical errors through the use of EHR software.
C) Patients whose care provider uses an EHR are less likely to be involved in their own care.
D) There has been an increase in staff turnover since EHRs have become more popular.

Question 5

You are a registrar in the admitting office of a hospital; a patient presents to register for an outpatient laboratory test. What will you first access to determine if that patient has ever been seen at that hospital before, or whether you must register him for the first time?
A. Master List
B. Master Patient (Person) Index
C. Diagnosis Index
D. Account Summary

Question 6

Which of the following is a type of medical insurance?

A) Medicare
B) TRICARE
C) Self-pay from patient
D) Workers' Compensation

Question 7

Of the following, which contributes to the high cost of electronic health records for the software service provider?

A) training costs
B) hardware costs
C) research and development costs
D) all of these costs contribute

Question 8

Dr. Evans' office has computerized the following functions: appointment scheduling, charge capture, collections, and reporting. These are all found in which type of software?

A) electronic health record
B) compliance reporting
C) database management
D) practice management

Question 9

Which of the following EHR applications may be more beneficial and efficient for the patient?

A) ePrescribing
B) dictating rather than hand writing the record
C) report-writing applications
D) interoperability capability

Question 10

The feature in Prime Suite that guides the user on how specific functions or applications work is known as

A) Prime Assistance.
B) Help.
C) Prime Guide.
D) Prime Location.

Question 11

Prime Suite uses a single _________________ to store administrative and clinical data on each patient.

A) payer system
B) log on
C) database
D) Master Patient (Person) Index

Question 12

In a physician's practice, the documentation of a patient's office visit is often referred to as a

A) discharge summary.
B) physical exam.
C) history of present illness.
D) progress note.

Question 13

Pieces of data that identify a patient and include such items as name, address, and date of birth are considered what types of data?

A) demographic
B) administrative
C) clinical
D) financial

Question 14

Though the costs of implementation will be high, which record-keeping costs will ultimately drop as a result of implementing an electronic health record?

A) training costs
B) cost of folders and clips to file each record
C) transcription costs
D) copying costs

Question 15

Of the following, which is not an application of an EHR system?

A) capture of past medical, family, and social history
B) capture of known medication allergies
C) capture of insurance policy number
D) capture of details of operative procedure(s)

Question 16

Christine Simmons arrived for her appointment with Dr. Shumaker 20 minutes ago. The healthcare professional has just left the room after taking Christine's vital signs, weight, and a brief history of present illness. What will be the next step in Christine's flow through the overall process?

A) The patient will check in.
B) Clinical support personnel will meet with the patient.
C) The care provider will see the patient.
D) The patient will be taken through the check-out process.

Question 17

Of the following, which is not clinical information?

A) patient's weight
B) medication list
C) age
D) physical exam

Question 18

Which of the following statements accurately describes duplicate patient registration entries in an electronic health record system?

A) It is impossible to duplicate a patient registration in an electronic system.
B) Duplicate patient registrations can occur if the patient's name was misspelled or the patient was previously registered under a different name.
C) Duplicate registrations are not a problem in an electronic health record.
D) There is no need for the registration process within the electronic health record system.

Question 19

Roberta is a healthcare professional at Dr. Ingram's office. She has a patient on the phone who wants to make an appointment with Dr. Ingram. What will Roberta first take into consideration when looking for an open appointment time?

A) the patient's schedule
B) the reason for the patient's visit
C) the patient's age
D) Dr. Ingram's vacation schedule

Question 20

Sean Brown is a new care provider and has never before used Prime Suite. He is frustrated, and though you have been trying to help him, he is still having difficulty. What would be sound advice to give to Dr. Brown?

A) Direct him to the User's Guide in Prime Suite and show him the index, contents, and search features.
B) Have him call the Prime Suite 24-hour help line to speak with a technician.
C) Have him ask one of the other care providers in the practice for assistance.
D) Make arrangements to meet him at the office on a Saturday to teach him how to use the system.

Question 21

Name at least three functions that are carried out through the use of Practice Management software (be specific in your answer).

Question 22

The patient's bill for an encounter is ready to be sent to the insurer at what point in the encounter?

A) after the patient has scheduled the appointment
B) after the patient has been seen by the care provider
C) after the care provider has documented a diagnosis or diagnoses and all charges have been posted
D) after the insurance company has pre-approved the visit to the care provider

Question 23

Of the following, which does need to be sent to an insurance company on the CMS-1500 claim form?

A) patient's full name
B) patient's address
C) history of present illness
D) patient's date of birth

Question 24

Give an example and explain why the processes outlined in the Clinical Staff/Care Provider Flowchart may need to be repeated once the patient checks out from her current visit.

Question 25

Of the following, which is an advantage of adopting an electronic health record?

A) the cost of implementing an electronic system
B) the potential for interoperability with other computerized systems within the practice or hospital
C) the high learning curve
D) the requirement of little time or effort by the office staff

Question 26

You have been asked to speak at a local organization about the electronic health record. You have been asked "Why has it taken so long to use computerized health records other industries have conducted business by computer for a long time." How will you answer?

Question 27

Use the following screenshot to answer questions 30 and 31 (Note to vendor: image is SPU from previous edition)
Of the menu items listed at the top of the screen, which will be used to determine what the shortcut F6 means in Prime Suite?

A) A/R Management
B) Help
C) Registration
D) Reporting
E) Schedule

Question 28

You are a healthcare professional at Greensburg Medical Center and you have just shown a patient, Mrs. Clark, to the check-out desk, where the billing coordinator had just taken the encounter form (superbill) for the visit. Dr. Daniels came to the window and stated that Mrs. Clark left the exam room before receiving her flu shot. What will occur in this case?

A) Mrs. Clark has already given the encounter form to the billing coordinator, so she will need to make another appointment.
B) Mrs. Clark will be taken back to the exam room and will be given a flu shot; however, she will not be charged since she has actually already checked out.
C) Mrs. Clark will be taken back to the exam room; she will be given the shot by the healthcare professional, who will document it in Mrs. Clark's record and will then update the encounter form to reflect the charges for the flu shot; at that point, Mrs. Clark will return to the check-out desk.
D) Mrs. Clark will be taken back to the exam room and will be given the shot by the healthcare professional; she will then be free to leave.

Question 29

Joyce Burke is a healthcare professional working at Greenway Medical. She is responsible for compiling insurance claims and checking them for completion. Which area of the office does Joyce most likely work in?

A) business office
B) check-out desk
C) front desk
D) clinical support

Question 30

Name at least three functions that are carried out through the use of electronic health records software (be specific in your answer).

Question 31

Which of the following is a care provider?

A) Medical Assistant
B) Certified Nurse Practitioner
C) Certified Nurse Midwife
D) Dentist

Question 32

Prime Suite is what kind of computer software?

A) practice management
B) practice management and electronic health records (EHR)
C) electronic health records (EHR)
D) registration/admission/discharge/transfer

Question 33

The first step of the information chain in an electronic system is

A) patient is checked in.
B) patient makes the appointment.
C) insurance verification is performed.
D) co-pay is collected.

Question 34

Which of the following functions is carried out during the check-in steps?

A) Healthcare professional takes medical history.
B) Patient calls office for appointment.
C) Healthcare professional updates patient information.
D) Healthcare professional posts patient charges.

Question 35

Dr. Philips left Daniel James' chart in the office with him after she completed examining the patient. Doing so may cause concern. Why?

Question 36

There is a high learning curve when implementing an electronic health record. Describe what this statement means.

Question 37

During the history of present illness, the healthcare professional asks Ron Albertson for his preferred pharmacy. The healthcare professional then enters the information into Prime Suite. After the care provider has examined and diagnosed Mr. Albertson, he prescribes Amoxicillin and electronically sends the prescription to Mr. Albertson's chosen pharmacy without having to enter any additional information into the ePrescribe module. This is an example of

A) interoperability.
B) interfacing.
C) profitability.
D) seamlessness.

Question 38

You are the office manager of Prime Internal Medicine. You have been encouraging the three care providers in the practice to convert to an electronic health record. They have asked you to give your arguments for conversion to an electronic health record and to present it to them in written form by the end of the week. How will you argue the point for adoption of an EHR?

Question 39

Use the following screenshot to answer questions 30 and 31 (Note to vendor: image is SPU from previous edition)
In the screenshot above, which patient is being seen for a Pap smear?

A) John Miller
B) Juan
C) Kenneth Washington
D) Ortega
E) Sylvia Gonzalez