Deck 3: Using Information Technology to Engage in Electronic Commerce

Question 1

What was the apparel manufacturing industry segment percentage of e- commerce sales in 2003?

A)20%
B)50%
C)24%
D)46%

Answer 1

C

Question 2

What was the travel and reservation retail industry segment percentage of e- commerce sales in 2003?

A)24%
B)49%
C)25%
D)50%

Answer 2

C

Question 3

What is a hybrid sale?

A)sales made by a firm that does not operate a physical storefront
B)sales made by a firm that has only a physical storefront
C)sales paid in half cash and half on a credit card
D)sales made by a firm that has both a physical storefront and a Web site

Answer 3

D

Question 4

What term refers to the sharing of sensitive computer- based information with other firms using information technology commonly associated with the Internet?

A)interorganizational information system
B)extranet
C)firewall
D)intranet

Question 5

What technology is beginning to take the place of EDI in some organizations?

A)interorganizational systems
B)EFT
C)extranets
D)intranets

Question 6

Which of the following external databases can search and analyze news media for subjects of concern to a firm much more effectively and efficiently than most firms can do for themselves?

A)DIALOG
B)LEXIS- NEXIS
C)Reuters
D)Global eXchange Services

Question 7

Which of the following is not a direct benefit of adopting an interorganizational system?

A)reduced errors
B)increased operational efficiency
C)increased ability to compete
D)reduced costs

Question 8

When all participants realize they are working toward the same ends and gain mutual advantage, what is the indirect benefit of adopting an interorganizational system?

A)increased ability to compete
B)improved customer service
C)improved relationships with trading partners
D)increased operational efficiency

Question 9

When trading partners can produce their goods and services with greater efficiency and produce their goods and services at lower costs to their customers, it is called:

A)interorganizational efficiency.
B)comparative efficiency.
C)bargaining power.
D)internal efficiency.

Question 10

What was formed that marked the beginning of the Internet?

A)World Wide Web
B)ARPANET
C)NSFNET
D)NII

Question 11

What is the most frequent reason for adopting EDI?

A)top management support
B)competitive pressure
C)internal need
D)exercised power

Question 12

Which government database offers a wide range of topics for researchers in many fields?

A)Library of Congress
B)Thomas Register Online
C)EDGAR
D)Census Bureau

Question 13

The following are search engines except for:

A)Yahoo!
B)Google
C)DHTML
D)AltaVista

Question 14

Which industry segment had the greatest percentage of electronic commerce sales in the year 2000?

A)transportation equipment manufacturing
B)apparel manufacturing
C)travel and reservation retail
D)drug wholesaling

Question 15

Which of the following is not a requirement for B2C sites?

A)records of user profiles
B)shopping cart styles
C)separate payment systems
D)quick download times

Question 16

When a firm makes it expensive and inconvenient for customers to switch to a competitor, the firm is:

A)decreasing their switching costs.
B)reducing search- related costs.
C)increasing their bargaining power.
D)increasing their switching costs.

Question 17

The type of sales that is made when a company has both a physical storefront and a Web site is called:

A)mixed sales.
B)hybrid sales.
C)catalogue sales.
D)virtual sales.

Question 18

Sales made by a firm that does not operate a physical storefront are called:

A)retail sales.
B)wholesale.
C)virtual sales.
D)hybrid sales.

Question 19

What is the name given to the world's largest collection of computer networks?

A)WWW
B)Internet
C)information superhighway
D)cyberspace

Question 20

Which company sells services aimed at integrating electronic transactions for global supply chains?

A)Global eXchange Services
B)DIALOG
C)Dow Jones
D)Reuters

Question 21

When significant benefits from adopting an interorganizational system are intangible, which factor is critical?

A)internal need
B)top management support
C)competitive pressure
D)exercised power

Question 22

When the customer trusts a supplier enough to allow the supplier to access its computer- based inventory system, it is referred to as:

A)supplier stock replenishment.
B)an intranet.
C)vendor stock replenishment.
D)an extranet.

Question 23

The address of the Web site where a Web page is stored is called .

Question 24

What was the drug wholesaling industry segment percentage of e- commerce sales in 2003?

A)22%
B)12%
C)20%
D)49%

Question 25

Which of the following is not a constraint for firms engaging in electronic commerce?

A)security concerns
B)low speed networks
C)immature or unavailable software
D)high costs

Question 26

is the use of cell phones and personal digital assistants to engage in wireless e- commerce.

Question 27

Electronic commerce that refers to transactions between businesses where neither is the final consumer is referred to as:

A)consumer- to- business.
B)consumer- to- consumer.
C)business- to- business.
D)business- to- consumer.

Question 28

What was the total value for B2C sales in the year 2004?

A)> $35 billion
B)> $69 billion
C)> $22 billion
D)> $1 billion

Question 29

The is the first page of a Web site.

Question 30

An encryption method called _ is extremely secure, easy to use, and inexpensive.

Question 31

Firms use the Internet in all of the following ways except for:

A)online purchasing.
B)financial reports.
C)intranets.
D)extranets.

Question 32

The term was coined in 1984, when author William Gibson used it in his book Neuromancer.

Question 33

Which of the following is not an anticipated benefit of firms engaging in electronic commerce?

A)increased economic return on stockholder investments
B)increased profits
C)improved customer service
D)improved relationships with suppliers

Question 34

The term is normally used to describe a positive force that gives everyone access to the wealth of information that exists in our modern society.

Question 35

An IOS consists of:

A)browsers.
B)trading partners.
C)file transfer software.
D)bulk raw materials.

Question 36

The unique address of a Web page is called .

Question 37

Which of the following is not a benefit of an IOS?

A)decreased operational efficiency
B)reduced costs
C)reduced errors
D)increased ability to compete

Question 38

e- commerce refers to transactions between businesses in which neither one is the final consumer.

Question 39

A pointer consisting of text or graphic that is used to access hypertext stored at any Web site address is called a .

Question 40

A _ is a set of standards that govern the communication of data.

Question 41

A is a certain directory/subdirectory and file at the Web site.

Question 42

Consumer- to- consumer electronic commerce refers to transactions between a business and the final consumer of the product.

Question 43

Vendor stock replenishment is a special type of IOS in which the customer trusts the supplier enough to allow the supplier to access its computer- based inventory system.

Question 44

Business intelligence is the activity of gathering information about the elements in the environment that interact with the firm.

Question 45

World Wide Web is the name given to the world's largest collection of computer networks.

Question 46

Electronic data interchange is another term used for electronic commerce.

Question 47

A business transaction that uses network access, computer- based systems, and a Web browser interface qualifies as .

Question 48

Gopher is the software that enables you to copy files onto your computer from any Web site.

Question 49

The ability of a firm to resolve disagreements with its suppliers and customers to its own advantage is called interorganizational efficiency.

Question 50

Broadly speaking, a business transaction that uses network access, computer- based systems, and a Web browser interface qualifies as electronic commerce.

Question 51

When the services that operate and manage the communications line are provided in addition to the line itself, it is referred to as a virtual private network (VPN).

Question 52

are those made by a firm that does not operate a physical storefront.

Question 53

LEXIS- NEXIS is an external database that covers news, business, government, and other sources of information.

Question 54

A protocol is a language for object oriented programming and databases.

Question 55

The direct benefits of having an EDI include reduced data entry errors, reduced costs, and increased operational efficiency.

Question 56

Implementing electronic commerce is not a difficult task.

Question 57

The electronic commerce form of government can be referred to as e- gov.

Question 58

Electronic data interchange consists of direct computer- to- computer transmissions among multiple forms of data in a machine- readable, structured format.

Question 59

B2C sites are required to have quick download times, more instructions for site navigation, shopping carts, and methods for keeping user profiles.

Question 60

Web standards come from the World Wide Web Consortium (W3C).

Question 61

What are 10 tips that executives should consider to be able to use the Internet successfully?

Question 62

The term cyberspace was first coined in George Orwell's book, 1984.

Question 63

All areas of the firm can use the Internet, but one important area is human resource management.

Question 64

B2B e- commerce is a significant and growing force for business transactions.

Question 65

The World Wide Web is the collection of computers acting as content servers that host documents formatted to allow viewing of hypermedia documents.

Question 66

Intranets are important because they allow trusted users beyond the organization's boundaries to access programs and data on the organization's network.

Question 67

What are the four factors that determine whether the firm will be proactive or reactive in adopting an interorganizational system?

Question 68

What are three constraints for firms moving into electronic commerce, and how are those constraints beginning to disappear?

Question 69

Explain the development of the World Wide Web and identify the person who is credited with its creation.

Question 70

Security is an issue for B2C and B2B transactions.

Question 71

EDGAR is the Electronic Data Gathering, Analysis, and Retrieval system.

Question 72

HTML is the hypertext markup language used to code Web pages.

Question 73

Business- to- business electronic commerce refers to transactions between businesses where neither is the final consumer.

Question 74

Define bargaining power and list the three areas from which it is derived.

Question 75

Top management support is the most frequent reason firms adopt EDI.

Question 76

In 2000, electronic commerce accounted for more than $1 billion of economic activity in the United States.

Question 77

Increased profit is an anticipated benefit when firms engage in electronic commerce.

Question 78

The origin of the Internet can be traced back to 1969 when the U.S. government established ARPANET.