Deck 8: Training and Developing Employees

Question 1

Which of the following has the highest influence on organizational effectiveness?

A)appraisal
B)goal-setting
C)technology
D)training
E)feedback

Answer 1

B

Question 2

What is the final step in the training process?

A)evaluate the program's successes or failures
B)present the program to a small test audience
C)design the program content
D)conduct a needs analysis
E)train the targeted group of employees

Answer 2

A

Question 3

Which of the following is not a consideration when designing a training program that motivates the trainees?

A)allow trainees to set their own pace
B)pay the trainees for the time spent in training
C)provide prompt feedback
D)provide the opportunity to apply the material
E)utilize a half or three-fourths day schedule

Answer 3

B

Question 4

Employers use a(n)to ensure that employees are working toward organizational goals.

A)rewards program
B)management by objectives program
C)just-in-time system
D)employee orientation program
E)performance management process

Question 5

Employers can supplement the job description and specification with a that consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements.

A)skill sheet
B)performance record form
C)training assessment form
D)work function analysis
E)task analysis record form

Question 6

Employers can identify training needs for new employees by .

A)reviewing job descriptions
B)performing the job
C)reviewing performance standards
D)questioning current job holders
E)all of the above

Question 7

The methods used to give new or present employees the skills they need to perform their jobs are called .

A)development
B)training
C)appraisal
D)management
E)orientation

Question 8

Orientation typically includes information on .

A)personnel policies
B)employee benefits
C)safety measures
D)daily routine
E)all of the above

Question 9

Under which situation below, should an employer pay an employee for time spent in training?

A)the training program is directly related to the trainee's job
B)the training program is conducted outside working hours
C)the training program is voluntary
D)the training provides no immediate benefit to the employer
E)the trainee does not perform any productive work during the program

Question 10

James is currently identifying the specific job performance skills needed, analyzing the skills of prospective trainees, and developing knowledge and performance objectives based on the deficiencies he finds. James is working on the step in the training and development process.

A)first
B)second
C)third
D)fourth
E)fifth

Question 11

Which of the following steps will not help employers protect themselves against charges of negligent training?

A)pay employees for time spent in training
B)provide extensive training
C)evaluate the degree to which training lowers risks associated with job
D)confirm employee claims of skill and experience
E)all of the above will help employers protect themselves

Question 12

If an employer fails to train an employee adequately and an employee subsequently does harm to a third party, the court could find the employer liable for .

A)adverse action
B)discrimination
C)negligent hiring
D)negligent training
E)occupational fraud

Question 13

A task analysis record form contains all of the following information except .

A)performance conditions
B)required skill set
C)quality of performance
D)employee name
E)task list

Question 14

The first step in a training program is to .

A)assess the program's successes or failures
B)present the program to a small test audience
C)design the program content
D)conduct a needs analysis
E)train the targeted group of employees

Question 15

What is the second step in the training process?

A)assess the program's successes or failures
B)present the program to a small test audience
C)design the instructional content
D)conduct a needs analysis
E)train the targeted group of employees

Question 16

is a detailed study of the job to determine what specific skills the job requires.

A)Performance analysis
B)Training strategy
C)Needs analysis
D)Development planning
E)Task analysis

Question 17

The third step in the training process is to .

A)assess the program's successes or failures
B)present the program to a small test audience
C)design the program content
D)conduct a needs analysis
E)train the targeted group of employees

Question 18

Which of the following is recommended for training sessions to maximize learning?

A)one hour
B)a full day
C)a half-day
D)two hours
E)three hours

Question 19

provides new employees with the basic background information required to perform their jobs satisfactorily.

A)Employee orientation
B)Employee recruitment
C)Employee development
D)Training
E)Employee selection

Question 20

The fourth step in the training process is to .

A)assess the program's successes or failures
B)present the program to a small test audience
C)design the program content
D)conduct a needs analysis
E)train the targeted group of employees

Question 21

When low expectations on the trainer's part translate into poor trainee performance, this is called the .

A)expectations fallacy
B)trainer bias
C)expectancy risk
D)what you ask for is what you get effect
E)golem effect

Question 22

A disadvantage of lecturing as a method of training is that it is .

A)fast
B)boring
C)less expensive than written materials
D)allow questions from the audience
E)appropriate for large groups

Question 23

means having a person learn a job by actually doing it.

A)Social learning
B)Socialization
C)On-the-job training
D)Practice
E)Modeling

Question 24

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called .

A)job instruction training
B)coaching
C)apprenticeship training
D)programmed learning
E)understudy training

Question 25

The first step in using a job instruction training program is to .

A)list key points or guidelines for each step
B)order the steps in the job
C)list all necessary steps in the job
D)present the operation
E)prepare the worker

Question 26

The first step in a performance analysis is to .

A)conduct tests of job knowledge
B)evaluate supervisor performance reviews
C)assess number of employee-related customer complaints
D)evaluate productivity per employee
E)compare the person's performance to ideal performance

Question 27

The process of verifying that there is a performance deficiency and determining if such deficiency should be corrected through training or through some other means is called .

A)development planning
B)needs analysis
C)task analysis
D)performance analysis
E)training strategy

Question 28

When jobs consist of a logical sequence of steps and are best taught step-by-step, the appropriate training method to use is .

A)job instruction training
B)informal learning
C)job rotation
D)apprenticeship training
E)programmed learning

Question 29

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the form of training.

A)special assignments
B)informal learning
C)job instruction
D)coaching
E)job rotation

Question 30

On-the-job training can be accomplished through the use of all of the following techniques except .

A)coaching
B)understudy
C)special assignments
D)programmed learning
E)job rotation

Question 31

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

A)job instruction training
B)understudy training
C)programmed learning
D)coaching
E)apprenticeship training

Question 32

The "Do a Tryout" step for success when using on-the-job training entails all of the following except .

A)correcting mistakes as the learner goes through the job
B)finding out what the learner already knows about this job
C)having the learner go through the job several times while explaining each step
D)running the job at the normal pace
E)having the learner do the job while gradually building up skill and speed

Question 33

All of the following occupations except use apprenticeship training to prepare trainees.

A)millwright
B)cook
C)electrician
D)operating engineer
E)banker

Question 34

Which of the following training methods is the most popular?

A)on-the-job training
B)apprenticeship training
C)job instruction training
D)informal learning
E)lectures

Question 35

The first step to ensuring success for on-the-job training programs is to .

A)present the operation
B)do a tryout
C)follow up
D)evaluate the program
E)prepare the learner

Question 36

Which of the following is not part of the "Follow Up" step in ensuring success from on-the-job training?

A)explain quantity and quality requirements
B)decrease supervision
C)designate to whom the learner should go for help
D)correct faulty work patterns
E)compliment good work

Question 37

Sources of performance deficiencies in an employee may develop from a lack of .

A)supplies
B)rewards
C)training
D)support systems
E)all of the above

Question 38

Which of the following guidelines is intended to "Present the Operation" when taking the steps for success using on-the-job training?

A)have the learner explain the steps as the trainer goes through the job at a slow pace
B)create interest in the job
C)compliment good work
D)put the learner at ease
E)explain the whole job

Question 39

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the form of training.

A)special assignments
B)informal learning
C)job rotation
D)coaching
E)understudy

Question 40

Which of the following guidelines is intended to "Prepare the Learner" for success using on-the-job training?

A)explain performance quality requirements
B)familiarize the worker with equipment, materials, and tools
C)designate to whom the learner should go for help
D)compliment good work
E)go through the job at the normal work pace

Question 41

Because illiterate employees will usually try to hide their problem, supervisors can try to identify illiteracy problems by looking for employees who .

A)do not follow written instructions
B)take forms home to complete
C)are multilingual
D)both A and B
E)all of the above

Question 42

is a step-by-step self-learning method.

A)Job instruction training
B)Lecturing
C)Programmed learning
D)Apprenticeship training
E)Job rotation

Question 43

With , a trainer in a central location teaches groups of employees at remote locations via television hookups.

A)lecturing
B)teleteaching
C)teletraining
D)audiovisual-based instruction
E)distance learning

Question 44

Employers are responding to the problem of functional illiteracy by .

A)holding formal classes on math and reading
B)testing the basic skills of job candidates
C)conducting literacy audits
D)instituting literacy programs at work
E)all of the above

Question 45

are computer-based training systems that learn what the trainee did right and wrong and then adjusts the instructional sequence to the trainee's unique needs.

A)DVD training programs
B)Multi-media training
C)Programmed instruction
D)Intelligent tutoring systems
E)Programmed learning

Question 46

Which of the following is not an advantage of programmed learning?

A)learning similar to that with textbook
B)reduction in training time
C)facilitation of learning
D)reduced feeling of risk on the part of the learner
E)immediate feedback provided

Question 47

The process consists of 1)anticipating management needs, 2)reviewing the firm's management skills inventory, and 3)creating replacement charts.

A)management development
B)management skills inventory
C)performance support
D)action planning
E)succession planning

Question 48

United Airlines utilizes a checklist of things that pilots should do prior to take -off and landing. This checklist is an example of a(n).

A)skill sheet
B)instruction sheet
C)task analysis form
D)work function analysis
E)job aid

Question 49

A(n)is a set of instruction, diagrams, or similar methods available at the job site to guide the worker.

A)job aid
B)task analysis record form
C)instruction sheet
D)work function analysis
E)skill sheet

Question 50

The process consists of 1)assessing the company's strategic needs, 2)appraising the current performance of managers, and 3)developing the managers.

A)action planning
B)succession planning
C)management development
D)management skills inventory
E)performance support

Question 51

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called .

A)on-the-job training
B)coaching
C)management development
D)performance improvement programs
E)diversity training

Question 52

is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

A)Retreat training
B)Cubicle training
C)Job instruction training
D)Apprenticeship training
E)Vestibule training

Question 53

Which of the following goals is the focus of diversity training?

A)to foster harmonious working relationships
B)to socialize employees into the corporate culture
C)to create cross-cultural sensitivity
D)to improve interpersonal skills
E)all of the above

Question 54

Which on-the-job training method is used for managerial positions?

A)job rotation
B)coaching
C)outside seminars
D)action learning
E)all of the above

Question 55

An advantage of conventional lecturing over the use of audiovisual-based training is that .

A)audiovisuals can show events that are not easily demonstrated in live lectures
B)audiovisuals are more expensive
C)audiovisuals allow for instant replay and stop-action
D)audiovisuals are more boring
E)audiovisuals can be easily sent to all locations

Question 56

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n).

A)job aid
B)computer-based training
C)computer-managed instruction
D)intelligent tutoring system
E)electronic performance support system

Question 57

Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of .

A)coaching
B)programmed learning
C)simulated training
D)apprenticeship training
E)on-the-job training

Question 58

Another term for vestibule training is .

A)apprenticeship training
B)cubicle training
C)simulated training
D)computer-based training
E)job instruction training

Question 59

Functional illiteracy is defined as .

A)the inability to handle basic reading, writing, and arithmetic
B)proficiency in math and reading skills at the 8th grade level and above
C)the inability to understand standard industry terminology
D)reading below 9th grade level
E)all of the above

Question 60

All of the following are advanced types of computer-based training except .

A)interactive multimedia training
B)virtual reality training
C)intelligent tutoring systems
D)interactive gaming systems
E)all of the above are advanced types of computer-based training systems

Question 61

is a special approach to organizational change in which the employees formulate the change that's required and implement it.

A)Participative management
B)Organizational development
C)Managerial development
D)Action research
E)Succession planning

Question 62

The transparent, but often impermeable barrier that women face when trying to move to top management is called the .

A)glass wall
B)Mount Everest
C)glass ceiling
D)iron wall
E)invisible corner office

Question 63

Performance analysis is a detailed study of a job to determine what specific skills the job requires.

Question 64

The golem effect refers to the occurrence of poor trainee performance caused by low expectations for success by the trainer.

Question 65

A disadvantage of on-the-job training is its expense.

Question 66

Which of the following is not measured to evaluate a training program?

A)participants' reactions to the program
B)what trainees learned from the program
C)organizational productivity
D)changes in on-the-job behavior
E)training objectives achieved

Question 67

Employers must always pay employees for attending training programs.

Question 68

The basic aim of is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer -guided group.

A)action research
B)sensitivity training
C)coaching
D)group therapy
E)diversity training

Question 69

Which organizational development application involves examples like performance appraisal, reward systems, and diversity programs?

A)strategic
B)human process
C)human resource management
D)technostructural
E)process consultation

Question 70

Most employers do not develop their own training materials.

Question 71

Employee orientation programs range from brief, informal introductions to lengthy, formal courses.

Question 72

Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.

Question 73

The main task in analyzing current employees' training needs is to determine what the job entails, break the job down into subtasks, and then teach each subtask to the employee.

Question 74

Employers face the same consequences for discriminating against protected individuals when selecting candidates for training programs as they would in selecting candidates for jobs.

Question 75

In a , measures are taken before and after the training program so they can be compared to assess the effectiveness of the program.

A)time series design
B)factorial design
C)controlled experiment
D)Soloman four-factor design
E)post-test only design

Question 76

According to Kurt Lewin, in order for a change to occur, which stage must first take place?

A)unfreezing
B)simplification
C)refreezing
D)moving
E)shifting

Question 77

Which of the following is not an application of organizational development?

A)strategic
B)human resource management
C)technostructural
D)human process
E)interventions

Question 78

When are measured to assess the effectiveness of a training program, variables such as liking of the program, satisfaction with the program, and attitude toward the program are assessed.

A)behavioral outcomes
B)productivity levels
C)results
D)reactions
E)learning outcomes

Question 79

Training sessions should be half-day or three-fourths day in length rather than a full day, because the learning curve goes down late in the day.

Question 80

In a(n), carefully selected teams tackle real world business programs that extend beyond their usual areas of expertise and receive coaching and feedback on their work.

A)management development program
B)job instruction program
C)role playing program
D)action learning program
E)understudy program