Deck 2: Mastering the Fundamentals

Question 1

The listening process occurs in three stages. Which of the following is the first stage?

A) Initiating
B) Responding
C) Receiving
D) Processing

Answer 1

B

Question 2

Of the four ways people express themselves, the aggressive approach is the most effective means of communication.

Answer 2

False

Question 3

Of the four common approaches to communication, which of the following is the most effective?

A) Aggressive approach
B) Assertive approach
C) Non assertive approach
D) Passive aggressive approach

Answer 3

B

Question 4

Changing the subject is a characteristic of which approach to listening?

Question 5

Which of the following is the most effective approach to listening?

A) Active listening
B) Attentive listening
C) Passive listening
D) Selective listening

Question 6

Most people listen selectively or passively.

Question 7

is the rate at which you speak.

Question 8

Which of the following is NOT true of listening?

A) Selective listening involves good eye contact
B) Listening includes responding
C) Listening and hearing are not synonymous
D) Nonverbal cues influence listening

Question 9

Which of the following is NOT a characteristic of the most effective approach to listening?

A) Showing patience
B) Giving verbal feedback
C) Asking a clarification question
D) Listening for only the main points

Question 10

If someone started a sentence with, "I hate to bother you," this would be considered the passive- aggressive approach to communication.

Question 11

Constant eye contact is an important tool for assertive speaking.

Question 12

Which of the following responses would be considered the most effective?

A) "How could you even think that?"
B) "As I understand your point…"
C) "I'll talk to her soon about that problem; I've just been really busy."
D) "You must take care of this immediately."

Question 13

What is the final stage of listening?

Question 14

Which of the four different approaches of communication takes responsibility and initiative, and actively listens?

Question 15

Which of the following is NOT a strategy for managing your pace?

A) Pausing occasionally
B) Varying your pace
C) Making good eye contact
D) Speaking more quickly when your listener seems to understand

Question 16

Hearing is the process of receiving, processing, and responding to a message.

Question 17

Which of the four different approaches of communication uses acknowledgements like "I see" and
"Okay"?

Question 18

Body language can send both positive and negative nonverbal messages. Which of the following would be construed as negative?

A) Gestures used to emphasize points
B) Appropriate facial expressions
C) Standing up straight
D) Standing with your hands behind your back

Question 19

Active listeners not only receive the message with care and respect, but also process the facts and feelings of the message.

Question 20

How you say it can be more important than what you say.