Deck 8: Exploring Emotional Intelligence

Question 1

Storytelling is helpful for people in distress because of which of the following?

A) the story distracts them from what is upsetting them
B) the story helps them remember all the details of the distressing situation
C) the story provides a framework to make sense or problems, worries, and events.
D) storytelling is not helpful for people in distress.
E) storytelling is fun

Answer 1

B

Question 2

.Which answers represents the following emotionally intelligent communication strategy? You use appropriate self-disclosure, assertiveness, and try to resolve conflicts.

A) develop self awareness
B) manage your emotions
C) motivate yourself
D) develop interpersonal skills
E) help others help themselves

Answer 2

D

Question 3

.In terms of emotional support strategies, what is the goal of person-centred messages?

A) to communicate your intentions clearly so that that the other person knows you want to be helpful and supportive
B) to protect the other person's self esteem
C) to encourage and praise the other person
D) to help the other person develop a deeper understanding of the problem so they take on the task of solving or coping with it
E) to intensify the perceived sincerity of your response by emphasizing your desire to help solve the problem for the other person

Answer 3

D

Question 4

.In terms of emotional support strategies, what type of comforting message would you be using if you say "I know you can deal with this-as you have many times before."?

A) communicating your intentions clearly
B) protecting the other person's self esteem
C) offering person-centred messages
D) providing sympathy
E) none of the above

Question 5

Which of the following is an example of a positive social-related emotional response in the workplace?

A) enjoyment
B) hope
C) pride
D) admiration
E) gratitude

Question 6

Which of the following is an example of a negative social-related emotional response in the workplace?

A) anger
B) sadness
C) shame
D) jealousy
E) embarssment

Question 7

Robert Plutchik's Psychoevolutionary Emotion Theory helps explain the development and meaning of emotions. Which of the following answers is not one of Plutchik's primary emotions?

A) fear
B) anger
C) disgust
D) joy
E) love

Question 8

In terms of emotional support strategies, what is the goal of communicating your intentions clearly?

A) to protect the other person's self esteem
B) to encourage and praise the other person
C) to help the other person develop a deeper understanding of the problem so they take on the task of solving or coping with it
D) to intensify the perceived sincerity of your response by emphasizing your desire to help solve the problem for the other person
E) to ensure that the person in distress knows you want to help.

Question 9

.Which answer represents the following principle of emotional intelligence? You restrain or release your emotions when the situation is appropriate by deciding whether expressing your emotions will facilitate or interfere with your goals.

A) develop self awareness
B) manage your emotions
C) motivate yourself
D) develop interpersonal skills
E) help others help themselves

Question 10

.You notice whether you have raised your voice because you are angry or surprised demonstrates which of the following emotionally intelligent communication strategies?

A) develop self awareness
B) manage your emotions
C) motivate yourself
D) listen to others
E) help others help themselves

Question 11

Which of the following communication strategies can enhance the clarity of your emotionally supportive messages?

A) state them directly
B) emphasize your desire to help
C) remind the other person of the personal history your share
D) indicate how you feel
E) all of the above

Question 12

Which of the following is an example of a positive task-related emotional response in the workplace?

A) empathy
B) admiration
C) enjoyment
D) sympathy
E) contempt

Question 13

Paraphrasing what you hear to make sure you understand someone before responding emotionally demonstrates which of the following emotionally intelligent communication strategies?

A) develop self awareness
B) manage your emotions
C) motivate yourself
D) listen to others
E) help others help themselves

Question 14

Which of the following is an example of a negative task-related emotional response in the workplace?

A) anger
B) contempt
C) social anxiety
D) embarrassment
E) sympathy

Question 15

All of the following are emotionally supportive messages except

A) communicate your intentions clearly
B) offer person-centred messages
C) offer your opinion
D) protect the other persons' self-esteem
E) encourage coping through storytelling

Question 16

Deciding whether expressing strong emotions will facilitate or interfere with your goals demonstrates which of the following emotionally intelligent communication strategies?

A) develop self awareness
B) manage your emotions
C) motivate yourself
D) listen to others
E) help others help themselves

Question 17

An emotion is the feeling you have when reacting to a situation, often accompanied by physical changes.

Question 18

All of the following are effective strategies to engage someone in storytelling except

A) ask for your friend's version of the situation
B) create a supportive environment and provide enough time for the person to talk
C) ask about the person's feelings, not just the events
D) tell them a story about a similar situation you had before
E) legitimaize the expression of feelings.

Question 19

Providing emotional support to an upset classmates demonstrates which of the following emotionally intelligent communication strategies?

A) develop self awareness
B) manage your emotions
C) motivate yourself
D) listen to others
E) help others help themselves

Question 20

Seeking help from a trusted teacher demonstrates which of the following emotionally intelligent communication strategies?

A) develop self awareness
B) manage your emotions
C) motivate yourself
D) listen to others
E) help others help themselves

Question 21

Robert Plutchik's eight primary emotions include: fear, love, surprise, remorse, anger, joy, surprise, and aggression.

Question 22

Emotional intelligence strategies include being descriptive, evaluative, problem-oriented, spontaneous, neutral, and empathic.

Question 23

When providing person-centered messages to someone needing emotional support, you should focus on helping that person feel better rather than helping them take on the task of solving or coping with a problem.

Question 24

Neurologist Antonio Damasio concludes that feelings are indispensable for rational decision making.

Question 25

Comforting communication strategies include being clear about your intentions, protecting the other person's self-esteem, and centering your messages on the other person.

Question 26

Robert Plutchik explains that primary emotions can be mixed to yield compound emotions. Thus, love is a combination of joy and acceptance.

Question 27

In terms of enhancing your own emotional intelligence, you should not seek the support of friends, colleagues, and family members.