Deck 16: Managing a Diverse Workforce

Question 1

Do you consider being an unauthorized immigrant a form of workplace diversity? How is it similar to and different from other kinds of workplace diversity discussed in this chapter?

Answer 1

Case summary:
Many companies in Country U were hiring unauthorized immigrants. Companies hired undocumented immigrants to reduce the labor cost. The government initiated an enquiry into the matter. The government officials inspected the workforce of Company C and found that it was employing many unauthorized immigrants.
The government of President G identified unauthorized immigrant workers and deported them to their home country. The government of President O instructed companies to conduct inspection before the recruitment. As per the directions of the government, Company C took precautionary measures in recruiting its workforce.
Determine whether the work of unauthorized immigrants is a sign of workforce diversity:
The work of unauthorized immigrants is a sign of workforce diversity because immigrants incorporate different human characteristics.
Similarities between the work of unauthorized immigrants and workforce diversity:
There is a similarity between the work of unauthorized immigrants and workforce diversity. The immigrant workforce differs in ethnicity, race, intellect, language, perception, ideology, and communication.
Differences between the work of unauthorized immigrants and workforce diversity:
Workforce diversity brings in innovation. The management of diversified workforce will increase productivity and promotes creativity. The recruitment of unauthorized immigrants does not affect productivity or business decisions of the company. It is because the immigrant workers are low-level workers who have no say in the management of the company.
Conclusion:
Many companies in Country U were hiring unauthorized immigrants. Companies hired undocumented immigrants to reduce the labor cost. The work of unauthorized immigrants is a sign of workforce diversity because immigrants incorporate different human characteristics.

Question 2

What are the benefits and risks to employers, such as Chipotle and others mentioned in this case, of hiring unauthorized immigrants-whether or not they do so knowingly?

Answer 2

Case summary:
Many companies in Country U were hiring unauthorized immigrants. Companies hired undocumented immigrants to reduce the labor cost. The government initiated an enquiry into the matter. The government officials inspected the workforce of Company C and found that it was employing many unauthorized immigrants.
The government of President G identified unauthorized immigrant workers and deported them to their home country. The government of President O instructed companies to conduct inspection before the recruitment. As per the directions of the government, Company C took precautionary measures in recruiting its workforce.
The following are the benefits to employers, if they hire unauthorized immigrants:
• The employers will get cheap labor.
• There will be lesser formalities in recruiting such employees.
• The number of workforce is huge and can satisfy the requirements of companies.
• Companies can increase their profit by reducing labor cost.
• As the employees are illegal inhabitants, they will not rise against the management.
The following are the risks to employers, if they hire unauthorized immigrants:
• The government will intervene in the management of the company.
• Companies will have to pay fines and penalties for hiring illegal immigrants.
• The government may cancel the license of such companies.
• It will affect the goodwill of the company.
• Sudden deportation of illegal immigrants as per the government orders will affect the production of the company.
Conclusion:
Many companies in Country U were hiring unauthorized immigrants. Companies hired undocumented immigrants to reduce the labor cost. They can increase their profit by hiring illegal immigrants at a cheaper cost. Companies will face the risk of government intervention, if they hire unauthorized immigrants.

Question 3

Other than employers, which stakeholders are helped and which are hurt when a business hires unauthorized immigrants?

Answer 3

Case summary:
Many companies in Country U were hiring unauthorized immigrants. Companies hired undocumented immigrants to reduce the labor cost. The government initiated an enquiry into the matter. The government officials inspected the workforce of Company C and found that it was employing many unauthorized immigrants.
The government of President G identified unauthorized immigrant workers and deported them to their home country. The government of President O instructed companies to conduct inspection before the recruitment. As per the directions of the government, Company C took precautionary measures in recruiting its workforce.
Hiring unauthorized immigrants helps the following stakeholders:
If the company hires unauthorized immigrants, it helps these immigrants to lead their life. Immigrants enter illegally because they do not have sufficient money to follow the immigration procedures. The job will be a source of income to unauthorized immigrants and it will help them in earning their daily bread.
Hiring unauthorized immigrants hurts the following stakeholders:
• Hiring unauthorized immigrants is a threat to the internal security of the country. This will disturb the government.
• It will hurt the sentiments of investors, if their company is caught in such accusations.
Conclusion:
Many companies in Country U were hiring unauthorized immigrants. Companies hired undocumented immigrants to reduce the labor cost. If the company hires unauthorized immigrants, it helps these immigrants to lead their life. It will hurt the sentiments of investors, if the government accuses the company for hiring illegal immigrants.

Question 4

Do you agree with the public policies and enforcement strategies described in this case? If not, what changes in both would you recommend?

Question 5

Do you agree with Chipotle's response to the government's enforcement effort? What else should Chipotle's managers do now, and why?