Deck 10: Monitor Work Operations

Question 1

As a supervisor dealing with an emergency evacuation, the best approach would be:

A) Collaborative
B) Directive
C) Supportive
D) Engaging

Answer 1

B

Question 2

Workflow planning can be applied to which aspect of event catering?

A) Banquet room set-up
B) Registration area
C) Stage set-up
D) Signage

Answer 2

A

Question 3

The statement that 'volunteers should not do the work of paid workers' is an example of:

A) A policy
B) A procedure
C) A legal requirement
D) A WHS issue

Answer 3

A

Question 4

Monitoring work operations is a role for:

A) Management
B) Supervisors
C) Staff
D) Everyone

Question 5

Which of the following is an example of a system?

A) Arranging flowers
B) Cleaning a banquet table
C) Food ordering, storage, cooking and serving
D) Designing the colour scheme

Question 6

Staff needing accreditation passes to access event zones is an example of:

A) A policy
B) A procedure
C) A legal requirement
D) A WHS issue

Question 7

The KPI for on-time delivery of staging equipment to the event site is related to:

A) Efficiency
B) Effectiveness
C) Production
D) Processing

Question 8

A retention strategy is aimed at:

A) Reducing staff turnover
B) Avoiding absenteeism
C) Recruiting team members
D) Delegating minor tasks

Question 9

In the event environment, the 'workforce' refers to:

A) Paid staff
B) Unpaid staff
C) Management
D) The diverse range of full-time, part-time, volunteer and contract workers

Question 10

Which of the following records will assist with a response to an official investigation by Workcover?

A) Invoices
B) Checklists
C) Incident report forms and supervisor log book
D) Point-of-sale reports