Deck 5: Writing Letters: Some Basics for Communicating With Audiences Worldwide

Question 1

What is another option to send a letter in addition to the hardcopy version?

A) An attachment to an email
B) Posting on the company's website or social media platform
C) In the body of an email
D) By fax
E) All of these choices are correct.

Answer 1

E

Question 2

Which of the following formatting types is the one most preferred by employers when a letter is on letterhead stationery?

A) Full-Block
B) Modified-Block
C) Semi-Block

Answer 2

A

Question 3

Technical vocabulary can make a letter more difficult to understand.

Answer 3

True

Question 4

Directness is more important than politeness when writing letters.

Question 5

Even in the age of the Internet, letters are still important because they:

A) are more formal than emails.
B) project professionalism.
C) are more confidential.
D) All of these choices are correct.

Question 6

Modified-Block format is used more often than Full-Block format.

Question 7

The appearance of the envelope is not as important as the appearance of the letter.

Question 8

The "you attitude" is a set of guidelines to ensure that:

A) you get what you want from a letter/memo.
B) your readers see that their needs are of utmost importance.
C) your readers get to know you better.

Question 9

Which of the following formatting types has paragraphs indented five to seven spaces?

A) Full-Block
B) Modified-Block
C) Semi-Block

Question 10

Which of the following is not a required element of every letter:

A) inside address.
B) salutation.
C) enclosure line.
D) complimentary close.

Question 11

When communicating with international readers, it is important to show off your language and use interesting words to communicate your points.

Question 12

The terms "full-block" and "modified block" refer to the:

A) length of a letter.
B) format of a letter.
C) recipient of a letter.

Question 13

Letters should be modified for an international audience because:

A) you can assume the audience is less sophisticated.
B) American idiom may not be easily understood.

Question 14

The overall look of your letter-including format and font-are as important as your message.

Question 15

Colors and symbols tend to be universal and don't need to be modified for an international audience.