Deck 3: Methods of Delivering Case Management Services

Question 1

A child with a chronic illness may be best served by a case manager who is: ​

A)a helper.
B)a volunteer.
C)a family member.
D)medically trained.

Answer 1

C

Question 2

Julie works as a case manager for the New Leaf Recovery Center. Her clients are individuals who have been incarcerated because of drug- and alcohol-related incidents. Her primary responsibility is to work with other agencies in the community in planning how all of the local organizations can best work together to meet the needs of the clients. She also works to influence local policies that will improve the quality of care provided.
Julie's role is that of a(n): ​

A)consultant.
B)advocate.
C)problem-solver.
D)planner.

Answer 2

B

Question 3

The case manager who focuses on an agency's resource allocation is a(n): ​

A)broker. ​
B)cost container.
C)advocate.
D)consultant.

Answer 3

B

Question 4

This is essential for case managers, even when their primary responsibility is not recordkeeping: ​

A)communication skills.
B)critical thinking.
C)organizational abilities.
D)none of the above.

Question 5

David has recently begun case management work at a new facility for adolescents. The primary purpose of this facility is to address the needs of these adolescents, who all have to gain new skills before returning home. His primary responsibilities include identifying the current functioning of the clients upon arrival at the facility. David also meets regularly with his clients to develop both short- and long-term support plans, and to monitor the client's progress in gaining new skills.
David's major role is that of: ​

A)problem-solver.
B)coordinator.
C)broker.
D)planner.

Question 6

Maria works as a case manager for the Department of Human Services. In her work, she will often carry a caseload of over fifty clients. At times, she will provide counseling for her clients, but, more frequently, clients will receive counseling services from other professionals. Most of her clients have multiple needs, and Maria works with other professionals to identify her clients' most urgent problems and to develop a plan for gaining access to needed services. She will also follow up with her clients in order to monitor the quality of services.
Maria's role may best be described as: ​

A)counselor.
B)broker. ​
C)generalist.
D)coordinator.

Question 7

Primary case management functions may be assumed by: ​

A)family members.
B)peers.
C)the client.
D)all of the above.

Question 8

Maria works as a case manager for the Department of Human Services. In her work, she will often carry a caseload of over fifty clients. At times, she will provide counseling for her clients, but, more frequently, clients will receive counseling services from other professionals. Most of her clients have multiple needs, and Maria works with other professionals to identify her clients' most urgent problems and to develop a plan for gaining access to needed services. She will also follow up with her clients in order to monitor the quality of services.
In this example, the Department of Human Services is most likely using: ​

A)a managed care approach.
B)interdisciplinary teams.
C)crisis response prioritization.
D)none of the above.

Question 9

A strengths-based case manager: ​

A)recognizes the client's right to determine the case plan.
B)allows case management duties to be assumed by various individuals or groups.
C)provides assistance only with financial aspects of the medical and mental health systems.
D)allows the client to be involved in services for a long period of time.

Question 10

David has recently begun case management work at a new facility for adolescents. The primary purpose of this facility is to address the needs of these adolescents, who all have to gain new skills before returning home. His primary responsibilities include identifying the current functioning of the clients upon arrival at the facility. David also meets regularly with his clients to develop both short- and long-term support plans, and to monitor the client's progress in gaining new skills.
David also functions as a: ​

A)consultant.
B)problem solver.
C)coordinator.
D)broker.

Question 11

Understanding the different methods of case management is important because:
I. each method has particular strengths and weaknesses.
II.each method can only address the needs of a specific client population.
III.each method provides a different perspective on the case manager's responsibilities.
IV.each method may be present in service delivery systems.

A)I, II, III, and IV
B)II and IV
C)I, III and IV
D)I, II and III

Question 12

Criticisms of non-professional case managers include: ​

A)they may not to want choose the least expensive service option.
B)they may not work  toward the best interests of the client.
C)they may have only a limited number of hours to work.
D)they may depend heavily on other professional staff in the agency.

Question 13

The case manager who has a thorough understanding of the client's mental health and medical histor, and maintains a primary relationship with the client is a(n): ​

A)advocate.
B)counselor.
C)problem-solver.
D)coordinator.

Question 14

The case manager whose primary responsibility is gathering data that can be used for program evaluation and billing purposes is functioning as a: ​

A)problem-solver.
B)recordkeeper.
C)cost container.
D)broker.

Question 15

The case manager who provides services such as cost analysis or quality control to different organizations is a: ​

A)consultant. ​
B)cost container.
C)problem solver.
D)broker.

Question 16

Case managers who focus on providing services through a single point of access work in: ​

A)comprehensive centers.
B)interdisciplinary teams.
C)crisis response.
D)none of the above.

Question 17

Agencies may prefer volunteers as case managers because: ​

A)volunteers may have more time to do the job.
B)volunteers are more likely to advocate for clients.
C)volunteers tend to stay with an agency longer.
D)volunteers can be supervised in the same manner as professional staff.

Question 18

David has recently begun case management work at a new facility for adolescents. The primary purpose of this facility is to address the needs of these adolescents, who all have to gain new skills before returning home. His primary responsibilities include identifying the current functioning of the clients upon arrival at the facility. David also meets regularly with his clients to develop both short- and long-term support plans, and to monitor the client's progress in gaining new skills.
In this example, the facility is focused on: ​

A)psychosocial rehabilitation.
B)meeting residents' needs in one location.
C)providing a support system.
D)none of the above.