Deck 3: Management and Motivation

Question 1

Esteem needs focus on:

A) basic needs.
B) the need for friendship.
C) various types of support.
D) None of these is correct.

Answer 1

D

Question 2

Locke's motivation theory is based on which of the following needs?

A) Growth
B) Existence
C) Relatedness
D) None of these is correct.

Answer 2

D

Question 3

The Two Factor Theory was developed by:

A) Herzberg.
B) Taylor.
C) Vroom.
D) None of these is correct.

Answer 3

A

Question 4

The need for affiliation is characteristic of which theory of motivation?

A) Vroom's Expectancy Theory
B) McClelland's Acquired Needs Theory
C) Skinner's Reinforcement Theory
D) All of these are correct.

Question 5

All of the following are considered to be types of extrinsic rewards, except:

A) pay.
B) benefits.
C) a good boss.
D) healthy work relationships.

Question 6

Intrinsic rewards include which of the following?

A) Competence
B) Choice
C) Progress
D) Meaningful work
E) All of these are correct.

Question 7

Managers' roles in the engagement process include:

A) understanding employees' needs.
B) employing different strategies to engage different types of employees.
C) finding ways to recognize employees.
D) working to create a happier and more productive work place.
E) All of these are correct.

Question 8

By definition, employee engagement encompasses which of the following dimensions?

A) Motivational
B) Emotional
C) Psychological
D) Rational
E) All of these are correct.
F) Motivational, emotional, and rational

Question 9

Of the following, which is not considered to be a good motivational strategy?

A) Celebration
B) Communicate and address the big picture
C) Focus on competition
D) Expect the best
E) Reward to enhance performance

Question 10

Managers interested in promoting work-life balance focus on which of the following?

A) Employee well-being
B) Personal accomplishments
C) Need for leisure
D) The importance of family
E) All of these are correct.

Question 11

Engaged health care workers demonstrate all of the following characteristics, except:

A) a focus on patient care.
B) productivity.
C) modeling behavior for others.
D) disloyalty to their employers.
E) Engaged health care workers demonstrate all of these characteristics.

Question 12

By 2026, employment in the health care and social assistance sector in the U.S. is expected to increase by:

A) 10,000 jobs.
B) 100,000 jobs.
C) 1 million jobs.
D) 4 million jobs.
E) None of these is correct.

Question 13

Which generation is results oriented, tech savvy, able to multitask, and values structure?

A) Traditionalists
B) Baby Boomer
C) Generation X
D) Generation Y
E) None of these is correct.

Question 14

Which generation seeks to improve the world, appreciates teamwork and collaboration, and wants regular and consistent feedback?

A) Traditionalists
B) Baby Boomer
C) Generation X
D) Generation Y
E) Generation Z

Question 15

High-performing teams must be able to:

A) produce an intergenerational evaluation to understand its workforce.
B) create a plan to foster intergenerational collaboration.
C) use strategies to target recruitment, retention, and succession planning.
D) develop communication strategies to foster intergenerational understanding.
E) All of these are correct.

Question 16

People who do not perform well at work are simply not motivated.

Question 17

Motivators in Herzberg's theory of motivation emphasize supervision and working conditions.

Question 18

Avoidance learning is often referred to as negative reinforcement.

Question 19

Theory X focuses on the idea that employees are not motivated and do not like work.

Question 20

Employees are motivated only by extrinsic rewards.

Question 21

All behavior is needs oriented.

Question 22

Managers play an important role in the engagement process.

Question 23

Disengaged health care workers do not have an impact of an organization's bottom line.

Question 24

Engaged employees are less productive, disloyal, and put forth little effort.

Question 25

Motivation and engagement at work relate only to what happens at work.

Question 26

The best motivation strategies will result in revitalizing employees.

Question 27

The future U.S. workforce is changing as a result of demographic shifts in and the aging of the population, as well as becoming more ethnically and racially diverse.

Question 28

The fastest growing occupations in the U.S. are outside of in the health care field.

Question 29

Understanding what motivates employees in different generations will be a challenge for managers and will likely require them to change their current management styles.

Question 30

The majority of the workforce is currently comprised of Baby Boomers, Gen Xers, and Gen Yers.

Question 31

Motivating across generations can be difficult because of differing motivational preferences for each generation.

Question 32

A shortage of health care workers such as physicians, nurses, and public health professionals is not anticipated.

Question 33

Differentiate between intrinsic and extrinsic rewards, and give three examples of each type of reward.

Question 34

Explain the Theory X, Y, and Z approaches to motivation and how they differ from one another.

Question 35

Compare and contrast Traditionalists and Generation Xers on workplace characteristics.

Question 36

Compare and contrast Traditionalists and Generation Yers on workplace characteristics.

Question 37

Compare and contrast Baby Boomers and Generation Xers on workplace characteristics.

Question 38

Compare and contrast the Baby Boomers and Generation Zers on workplace characteristics.

Question 39

Compare and contrast Traditionalists and Generation Xers on motivational preferences.

Question 40

Compare and contrast Traditionalists and Generation Yers on motivational preferences.

Question 41

Compare and contrast the Baby Boomers and Generation Zers on motivational preferences.

Question 42

Describe and give examples of three misconceptions about motivation.

Question 43

Describe three important motivational and engagement strategies and explain why you think each is important.