Deck 10: Access to Services

Question 1

To promote the ethical principle of "access to services," social workers should:

A) Report coworkers whose personal problems are interfering with their ability to practice
B) Use the same method of intervention for all clients, treating everyone the same regardless of their culture and ability to pay
C) Identity potential barriers to services and help their agencies remove or reduce these barriers
D) Let clients know that there is no such thing as confidentiality in social work practice

Answer 1

C

Question 2

One method of reducing health disparities among people from different socioeconomic backgrounds is to:

A) Ensure that all people have access to health care services and resources as needed
B) Deny services to people who are unemployed or have criminal records
C) Locate healthcare services in a wealthy area of the city that has no public transportation
D) Provide services in English only

Answer 2

A

Question 3

Which of the following is a barrier to services?

A) Offering reduced service fees for people who cannot afford to pay the regular fees for services
B) Social policies that promote higher levels of employment
C) Social agencies that do not accommodate people with disabilities
D) Social agencies that hire social workers who are highly skilled and ethical

Answer 3

C

Question 4

Which of the following is a potential barrier to services for clients who identify as gender queer?

A) The agency's social workers use gender inclusive language when speaking with clients
B) The agency has restrooms that may be used by one person at a time
C) The agency's staff is knowledgeable about how to work with people with various gender identities
D) The agency's intake forms ask potential clients to identify as either male or female.

Question 5

One method of enhancing access to services is offering case management to ensure "integrated care." This means:

A) Ensuring that professionals from different agencies or professional backgrounds work together to meet the client's needs
B) Having the client see just one professional at a time and delaying services with other professionals until the first job is done
C) Letting each professional decide which goals to work upon with the client, independently of the work of other professionals
D) Advising clients to avoid agencies where professionals from various backgrounds work together

Question 6

Which of the following examples is a method of facilitating access to services for people with profound disabilities?

A) Letting clients navigate complex health insurance bureaucracies without offering any help
B) Treating clients as if they had no disabilities (making no special accommodations)
C) Fostering mutual aid and self-help groups in which people with similar disabilities support one another
D) Charging more for services, because it often takes more time and effort to serve clients with profound disabilities

Question 7

The whole city is devastated by a terrible windstorm and the city is without power for several days. As a social worker, ethically, you should:

A) Assume that your clients and agency are okay and just stay home
B) Consider offering professional services to those in need to the extent possible
C) Call all your clients to let them know that they will be on their own until the city regains power
Incorrect
D) Pick up all the fallen powerlines so that nobody else gets electrocuted

Question 8

Your agency is trying a new intervention that has not been researched for risk or effectiveness. Which of the following practices is most ethical?

A) Providing the new intervention to as many people as possible and as quickly as possible, without a control group
B) Conducting the research on a homogenous group (e.g., women only)
C) Letting clients know that the intervention is experimental so they can make informed decisions about whether to participate
D) Provide the intervention to paying clients only, putting all other clients on a waiting list if they want to pay through insurance

Question 9

According to teleology, if an agency has limited resources, it should allocate those resources by providing services to:

A) The people who will benefit the most (maximizing benefit)
B) The people who are most in need, even if the services are unlikely to help (maximizing hope)
C) Everybody equally (even if the limited services are not sufficient for any individual to benefit)
D) The people who are willing to pay

Question 10

An egalitarian approach to allocating health and social services suggests that:

A) Services should be allocated according to whom will benefit most
B) Services should be denied to people who are not deserving (e.g., because they are lazy or unethical)
C) Services should be allocated according to each person's ability to pay
D) All people have an equal right to services