Deck 6: Setting Goals and Objectives

Question 1

Which answer is NOT part of the components of the program hypothesis?

A) Problems and needs experienced by the target population
B) The monitoring of service provision
C) Measurements of services provided and completion of all services provided
D) The expected short and long range results of services provided

Answer 1

C

Question 2

Inputs in a logic model might include all of the following EXCEPT:

A) case management services.
B) establishing ties to community resources.
C) developing financial management skills.
D) learning job skills.

Answer 2

A

Question 3

Which of the answers below is NOT a part of a mission statement?

A) The organization's vision
B) Collaboration between organization and the target population
C) What might be achieved by the human service organization
D) Description of the organization's programs

Answer 3

D

Question 4

Which of the following statements is NOT true?

A) The Vision Statement is accomplished by achieving the Goals and Objectives
B) Goals establish a general direction for a program
C) Objectives establish precise expectation of what the program is attempting to achieve
D) Activities specify detailed tasks to be carried out

Question 5

Which of the statements below is NOT true?

A) Goals help to focus a program's efforts and are intended to be compatible with the agency's mission
B) Goals are statements of expected outcomes
C) Goals are established by staff closest to the clients
D) Goals are responsive to problems and needs

Question 6

Which of the following statements does NOT describe a goals statement?

A) Serve as a transition between mission and objectives
B) Flow logically from the agency's mission statement
C) Has a very specific detailed description of how the planned program will work
D) Provides a sense of direction and a framework for the program

Question 7

Which of the following statements does NOT help describe an effectiveness-based program?

A) A description of all the components of the program
B) The results that are to be achieved
C) The manner in which these results will be achieved
D) Specification of the planned program results

Question 8

Which of the following is NOT used to describe the different levels of process objectives?

A) Strategies
B) Milestones
C) Operational objectives
D) Inputs

Question 9

Which of the following is NOT used to describe a good objective?

A) Specific
B) Measurable
C) Program outline
D) Time-limited

Question 10

The United Way of America (1996) describes three levels of outcomes. Which of the following is NOT included in those levels?

A) Initial outcomes
B) Intermediate outcomes
C) Impact outcomes
D) Longer term outcomes

Question 11

When describing the "target of change," which of the following is NOT one of the five components included in program development:

A) Outcomes objectives
B) Objectives
C) The elements of the population that are expected to change
D) Cost

Question 12

A program's __________and _________ should be viewed as a contract.

A) target population and outreach
B) vision and mission statement
C) goals and objectives
D) plan of change and results

Question 13

If an objective cannot be measured, the program cannot be evaluated. Which of the following statements is an example of the way an objective might be written to be measurable?

A) Clients will report a high satisfaction rating for the program
B) The target population sees the mistakes they made that landed them in jail
C) To reduce the incidence of child abuse in District 1 by 15% as measured by referrals
D) The results of the program will be better than any other in the state

Question 14

The responsibility component of an objective would include all of the following EXCEPT:

A) the title that will be responsible for ensuring evaluation.
B) the name of the person monitoring the evaluation.
C) a phrase that describes the position responsible for ensuring activities are implemented.
D) the person who will train the staff how to collect client information.

Question 15

Which of the following statements is an example of how an outcome objective might be written for a human services program?

A) To prevent the reoccurrence of a child abuse or neglect in 25 families
B) There will be no more child abuse or neglect in the state
C) Residents of our town will be able to report child abuse when they see it
D) The school dropout rate will drop to 0%

Question 16

The purposes of the analysis section provides all EXCEPT the following:

A) the numbers necessary to meet the criteria of measurability.
B) to establish the outside limits for the program.
C) how many clients have been served over the past three years.
D) the number of clients that we realistically expect to serve.

Question 17

The purposes of long-term objectives do NOT include:

A) reasons for existence of the program.
B) the anticipated change in the social problem, over time and in the community not just the agency.
C) the interval variables for the program plan.
D) projected outcomes for the entire community.

Question 18

Once the outcome objectives are developed, the next step is to specify the means (process objectives) by which the program hope to achieve the stated results. Which statement below is NOT a part of an outcome objective?

A) The assumed relationships between means and ends
B) The following results that can realistically be expected
C) The program hypothesis
D) The following actions are to be taken

Question 19

Well written process objectives require five components. Which of the following in NOT one of the required objectives?

A) The rationale for the proposed program
B) Time frame
C) Result
D) Criteria for measurement

Question 20

Effectiveness-based program planning offers the conceptual tools to set up services which can be expected to achieve the desired results EXCEPT which of the following:

A) design of a program-testing hypothesis about change.
B) whether or not a program should be expanded to more clients.
C) inform stakeholders (practitioners, administrators, and funding sources) about the extent to which a program is achieving its objectives.
D) spells out staff activities in precise activities.

Question 21

The logic model is entirely different from the program hypothesis.

Question 22

A human services organization must be able to quickly change services to match demand or new funding opportunities.

Question 23

A Mission Statement explains to the stakeholders the reason for the program's existence.

Question 24

Following the creation of an organization's mission statement the next step in program planning is to design the program structure.

Question 25

The specification of service provision is an articulation of the "means" that will be used to achieve the "ends," referred to as Process objectives.

Question 26

When developing objectives, outcome objectives must come at the end of a logic model to explain the results of the program.

Question 27

In the planning phase, what we hope to achieve needs to be included, but measurement criteria comes later in the process.

Question 28

Outcome objectives flow from the problem analysis and focus on a reduction/improvement for the target population.

Question 29

Each of the interventions designed to achieve the long-term outcome objective must also have expected outcomes.

Question 30

Although the federal government requires outcome measurement, it is not necessary at the state and local levels of funding requests.

Question 31

Time frames in writing objectives are expressed in ________ objectives.

Question 32

The _________ _____________ should focus on what lies ahead for its clients if the agency is successful in addressing their problems and meeting their needs.

Question 33

Process ____________ work together to define the process of service of service provision to the client.

Question 34

After gathering data and information about the problem and thinking analytically about cause-and-effect relationships, the next step is setting __________and _________.

Question 35

Objectives should describe an observable change in __________.

Question 36

"A mission statement includes, as a minimum, a target population, and a statement of the agency's vision for what ideally might be achieved in collaboration between the agency and the target population. A good, clear mission is usually limited to just a few sentences." (Kettner,2016)
If you were the Director of a human service organization and are working with your Board of Directors to review your organization's Mission Statement to see if it needs updating. It is urgent that you do this because you have just heard about new grant funding for not-for-profits to start a program to help men and women leaving incarceration and returning to the community. These are not services that you offer now but are loosely related to your jobs training program for school dropouts. Since the mission statement must be approved by the Board of Directors before any changes:
write a few sentences about your presentation to the Board, including your rationale and your recommendation;
Write a Mission Statement for your current services and then another if the Board recommends changes in the Mission Statement. Remember a Mission Statement provides direction to the organization and is closely linked to the reasons the organization is in existence and is only a few sentences long.

Question 37

All objectives have a number of elements in common. A good objective is clear, specific, measurable, time-limited, realistic and represent a commitment made by the organization.
Using these elements write an objective for a Human Services program offering services for a battered women's shelter, including the questions that are asked to create the objective and the desired outcome.
Example:
Clear - is the objective easily understood by those outside the organization and without "jargon"?
Specific -
Measurable -
Time-limited -
Realistic -
Organization Commitment -
Objective 1: By June 15, to reduce the incidence of domestic violence in Lee County, GA by 10%, Liberty House will develop a 24 hour telephone line for referral of elderly women who have experienced domestic violence, as measured by an increase in the number of referrals from hospital, police, faith communities and other community organizations. Complete the blank descriptions below:
Question:

Question 38

Long term "outcome measures" comes immediately before the "Impact" statement in the logic model. The long term outcomes project the expected outcomes in the total community, not just one agency's clients and require a mix of interventions. 1) Choose a Type of Human Services program, describe the Mission of the program in just a few sentences. 2) Describe the services that will be a part of the program plan 3) List at least one of the outcome measures that might reflect the new services to be offered.
Example:
Liberty House serves to offer programs that reduce domestic violence in Southwest Georgia.
Liberty House host and facilitate a weekly peer support group for 10 elderly women, encourage a peer protection program among the women and reduce the repeat incidence of domestic violence.
There will be a 10% decrease in repeat incidence of domestic violence for elderly women who attend at least 50% of the weekly sessions as measured by attendance records.