Deck 19: Essentials

Question 1

A user wishes to share files between his Apple Computer and Windows 7 PC. What protocol will he most likely employ?

A)SMB
B)TCP
C)FTP
D)IMAP
E)LULU

Answer 1

SMB

Question 2

In which window in Windows XP will you find the Printer icons?

A)"Printers"
B)"Printers and Faxes"
C)"Devices and Printers"
D)"Devices"

Answer 2

"Printers and Faxes"

Question 3

David is troubleshooting a completely dead computer with a No Power issue. Which of the following should he do first to fix this issue?

A)Check if the wall outlet is supplying power
B)Test the power supply
C)Replace the CMOS battery
D)Check if the UPS is working

Answer 3

Check if the wall outlet is supplying power

Question 4

A high-end user has a computer with multiple CPUs at the office and wants to simulate the processing results on his home computer with a single CPU. What technology might you recommend to this user?

A)Multi-threading
B)Multicore
C)Hypertransport
D)VMWare

Question 5

David purchased a new IDE hard drive and installed it on his computer. He switched ON and found that the new hard drive was not recognized. Which of the following should he check for FIRST?

A)Jumpers on the hard drive
B)Cable sequence
C)Drivers that need to be loaded
D)Hard drive manufacturer Website information

Question 6

Sarah is experiencing a strange problem with her computer. The computer shuts down unexpectedly every half hour. Which of the following could be the most probable cause of the issue?

A)Malfunctioning processor cooling fan
B)Faulty RAM
C)Faulty hard drive
D)Dead CMOS battery

Question 7

David is using a laptop computer with a 2.4 GHz processor. However he notices that the processor is operating at 1.5GHz only. Which of the following could be the possible explanation?

A)The processor pins are bent
B)The processor is not seated properly
C)The processor is being throttled
D)The processor is over-clocked

Question 8

Jane is trying to connect a flash drive to her friend's desktop computer. The drive doesn't seem to work in any of the USB ports. However, the drive works on her own laptop. Which of the following could be the most likely cause of the issue?

A)The drive works only on laptop computers
B)The processor is faulty
C)The drive is faulty
D)USB is turned off in the desktop BIOS

Question 9

David notices that his computer's CPU utilization is often above 75%. Which of the following could he do to improve the speed of the computer and reduce the CPU utilization percentage?

A)Increase the RAM
B)Upgrade the CPU
C)Upgrade the hard drive
D)Upgrade the network adapter

Question 10

When a user boots his computer, the monitor goes black. After investigating, you find out that he has set the refresh rate too high. How can you fix this problem?

A)Reboot the computer
B)Press F1 while booting
C)Boot in VGA mode and change the refresh rate
D)Delete the boot.ini file

Question 11

Which of the following combination of components can deliver the best performance on a computer?

A)PCI for sound card, AGP for the video card
B)ISA for the sound card, PCI for the video card
C)AGP for the sound card, PCI for the video card
D)PCI for both cards

Question 12

How many EIDE drives can be connected on a computer at any one point in time?

A)6
B)8
C)2
D)4
E)10

Question 13

John wants to upgrade his computer with more RAM. Which of the following should he check for to determine the maximum amount of RAM supported by the motherboard?

A)Motherboard documentation
B)Notations on the backside of the Motherboard
C)Instructions on the RAM
D)Right Click My Computer > Select the General tab

Question 14

Which of the following is the best method to remove a flash drive that has been inserted into a USB port?

A)Restart the computer and then unplug it.
B)Unplug the drive after using the Safely Remove Hardware icon in the system tray.
C)Directly unplug the device from the USB port.
D)Turn off the laptop and then unplug it.

Question 15

Which of the following computer components retain a significant lethal electrical charge even after the device is unplugged?

A)Monitor
B)Processor
C)RAM
D)Hard drive
E)Keyboard

Question 16

Jonathan has added some more components to his computer and wants to replace the power supply. Which of the following should he check for to replace the power supply effectively? I: Color sequence on the motherboard power supply connector
II: Type and number of supply connections
III: Support for international power supply voltages above 241 V
IV: Total wattage of power supply

A)I and II
B)I and III
C)I and IV
D)II and IV

Question 17

Sarah is trying to print a document from her workstation. She can see her document displayed in the print queue, however it does not print. The printer is fully functional. Which of the following steps should she take to print the document?

A)Restart the print spooler.
B)Clear everything in the print queue.
C)Delete and recreate the printer object.
D)All of the above in that order

Question 18

David installed a new set of drivers for one of his hardware components. Since then, the computer has not been able to boot to the OS. What could be the first step in resolving this problem?

A)Rewrite all the lines in the CONFIG.SYS or AUTOEXEC.BAT
B)Check if the hardware device is plugged in properly
C)Reinstall the operating system
D)Reboot to the Last Known Good Configuration

Question 19

While playing a stereo audio CD, you notice that adjusting any attributes with the left hand speaker affects the right hand speaker. What are the most probable causes?

A)The right hand speaker is plugged to the left connector on the sound card
B)An IRQ conflict exists
C)The volume controls are muted
D)You need to run windows utility from the correct working directory

Question 20

David configured a password to restrict access to the CMOS setup, but has forgotten the password. Which of the following should he do to remove this password and access the CMOS setup?

A)Clear the CMOS by shortening the CMOS jumper
B)Boot to a floppy and fdisk the drive
C)Go into BIOS setup and delete the password
D)Boot down the computer while holding down the key

Question 21

If a computer is not protected with a UPS, which of the following problems can occur when power is restored after a power failure?

A)ROM needs to be programmed
B)The CMOS RAM has a battery failure
C)There is danger from a power surge
D)The motherboard switch needs to be reset

Question 22

Which of the following determines the drive letter while installing a second hard drive on a Windows XP computer?

A)Amount of memory
B)Operating system
C)Position on cable
D)Drive manufacturer

Question 23

John is planning on upgrading his BIOS. What is the most important step to be performed before upgrading the BIOS?

A)Make a note of all the BIOS settings
B)Shut off the UPS
C)Unplug all connectors
D)Save the BIOS upgrade files on to a floppy disc

Question 24

You just made a floppy boot disk and want to test it. You put the disk in the drive and restart the computer but it boots up to the Windows XP GUI. What could have caused this?

A)The BIOS is set to boot the hard drive first
B)The disk is set to write protect
C)You did not set the boot sector of the disk to active
D)You left your Windows 9x CD in the CD-ROM drive

Question 25

Mary is a graphic interface designer who intends to use a lot of heavy applications on her computer. She has added two new applications and her work involves keeping at least 4 applications running concurrently. At this point in time, her computer slows down if she opens more than 3 applications concurrently. Which of the following components should she consider upgrading?

A)Motherboard
B)Processor
C)Hard Drive
D)Memory

Question 26

A customer has purchased a new printer and connected it to his XP Home desktop using a USB cable. The computer has detected the printer connected to the USB port. However, he complains that the printer is not printing. What is the most likely cause of this problem?

A)The USB port is not working
B)The printer is not working
C)The printer is not compatible with the computer
D)The printer driver needs to be loaded

Question 27

John is experiencing problems with a slow start-up process when he switches ON the computer. Which of these utilities can be used to stop certain applications from starting automatically when the computer boots up?

A)CONFIG
B)REGEDIT
C)SYSEDIT
D)MSCONFIG

Question 28

David recently updated his network card driver. After this update, he is not able to connect to the internet. The device manager shows that the driver is not compatible. Which of the following could help him to restore the old version of the driver?

A)Update Driver
B)Modify Driver
C)Roll back Driver
D)Uninstall Driver

Question 29

John is booting his computer for the first time in 2 weeks. After the CMOS set-up screen, the monitor displays an error message which states "NTLDR is missing." Which of the following options should he use to fix this problem?

A)Boot with a second hard drive
B)Boot using the Last Known Good Configuration
C)Perform a system restore
D)Boot using the Recovery Console

Question 30

John wants to enable the Hibernate option on his Windows XP laptop computer. Which of the following is the right path to enable Hibernation?

A)Right click Desktop, select Properties >Screen Savers > Monitor Power > Power > Hibernate.
B)Right click Desktop, select Properties >Select Settings > Monitor Power > Power > Hibernate > Enable.
C)Right click Desktop, select Properties >Select Desktop > Monitor Power > Power > Hibernate > OK.
D)Right click Desktop, select Properties >Select Desktop > Monitor Power > Power > Power Schemes.

Question 31

John has been using a computer for the past 6 months, loading a lot of software and media on the computer. He has never connected his computer to the Internet. For the past few weeks, his computer has been slow to respond to any commands to open a file or copy files. Which of the following options could make his computer faster?

A)Disk Defragmenter
B)Antivirus software
C)Firewall software
D)Upgrading the processor

Question 32

Jack is experiencing problems accessing the internet on his office computer. Although he can ping the xyz.com IP address, he cannot ping the domain name xyz.com. Which of the following steps could fix his problem?

A)Use the scan disk command.
B)Check the DNS settings.
C)Check the Device Manager.
D)Check the IP address.

Question 33

Which of the following commands can be used to create a disk image of a hard disk?

A)Sysprep
B)Xcopy
C)Shadow copy
D)Copy disk

Question 34

Which of the following commands are used to clear the screen when using the Command Line Interface on Windows XP?

A)CLS
B)REM
C)CD
D)DIR

Question 35

Which of the following commands should you use if you want to defragment your E drive using the command line interface on Windows XP?

A)defrag E:
B)defragment E
C)defrag E/
D)defrg E:

Question 36

John wants to know the different switches that can be used with the ping command. Which of the following should be typed after the actual command to display a list of switches available with that command?

A)/?
B)/help
C)/*
D)/h

Question 37

Which of the following can be used to control the amount of disk space consumed by network users on a network?

A)Disk Quotas
B)Disk Cleanup
C)Security Center
D)Disk Defragmenter

Question 38

What is the best way to change the drive a Windows computer boots from?

A)Swap in a different hard drive
B)Use the BIOS to change the boot order
C)Insert a CD with an operating system
D)Using the MSCONFIG utility
E)Using disk defragmenter

Question 39

You need to delete unused files on a Windows XP computer in order to free up extra hard drive space. Which utility should you use?

A)Disk Cleanup
B)DEL
C)SCANDISK
D)Disk Defragmenter

Question 40

You are trying to fix boot issues on a Windows XP computer using the Recovery Console. Which of the following commands can you use to write a new Windows boot sector code on a boot partition?

A)Fixboot
B)Diskpart
C)Fixmbr
D)Fxboot

Question 41

David is getting an error message on his screen which reads "Non-system disk or disk" error. How would you start troubleshooting this issue?

A)Look for the boot sector in an operating system.
B)Dump out the virtual memory
C)Check if the keyboard is plugged in
D)Re-install the operating system.

Question 42

David is switching ON his computer after a month, and an error message displays stating "No operating system found." Which of the following is NOT a possible cause of this issue?

A)A device in SYSTEM.INI cannot be found
B)There are corrupt boot files
C)The boot sector is corrupt
D)All of the above are possible causes of this issue

Question 43

Your Windows XP computer displays a memory dump error. Which of the following would contribute to the physical memory dump error?

A)When the computer detects a condition from which it cannot recover.
B)When a device driver problem occurs.
C)When a user logs off incorrectly.
D)When there is a problem with the system RAM.

Question 44

You can create a restore point on your Windows XP computer. How can you do so?

A)Open System Tools and use the System Restore application.
B)Open C drive and run the System Restore application.
C)Open Backup in System Tools and run the Restore application.
D)Open System Restore in the Task Manager.

Question 45

You want to install Automatic updates on your computer at 3:00 PM every day. Which of the following depicts a path that can be used to configure the automatic installation of Windows updates at the same time each day?

A)Open Automatic Updates on the Start menu, select the Automatic (Recommended) radio button, and specify the time.
B)Open Windows Updates on the Start menu, select the Automatic (Recommended) radio button, and specify the time.
C)Open Automatic Updates in the Administrative Tools menu, select the Automatic (Recommended) radio button, and specify the time.
D)Open Windows Update Scheduler in System Tools, select the Automatic (Recommended) radio button, and specify the time.

Question 46

John is experiencing a problem with his computer. The computer does not boot to the operating system and the message "NTLDR is missing" appears every time the system is turned on. What is the troubleshooting step he should perform?

A)Run FIXMBR.EXE
B)Reload the operating system
C)Run the Recovery Console
D)Check for diskette

Question 47

Martha gets an error message every time her system boots up. The error message reads "A service did not start." Where is the best place to look for more information on this error message?

A)System Event Log
B)Application Log
C)Security Log
D)Dr. Watson log

Question 48

John is working in the Network repair and troubleshooting unit with a DSL service provider. He is trying to fix an issue with packets being lost enroute to the destination. Which of these utilities can be used to find the number of hops a packet takes from the source to the destination?

A)tracert
B)nbtstat
C)nslookup
D)netstat

Question 49

David has been told by a Technical Support Executive to clear all temporary internet files from his computer to improvethe internet access speed and reliability on his computer. Which of the following utilities should he use?

A)Disk Cleanup
B)CHKDSK
C)Disk Management
D)Disk Defragmenter

Question 50

Mark has implemented a Firewall on his corporate network. A client reports that he is not able to access the FTP site outside the network. Which port is being filtered?

A)21
B)25
C)53
D)110

Question 51

George has just attached a computer with an NIC to a network. He is not sure if the NIC has a physical connectivity with the network. Which of the following demonstrates that there is successful physical connectivity between your NIC and the network?

A)Being able to ping the local host successfully
B)Glowing NIC LEDs
C)Device Manager shows that the NIC is OK
D)Able to boot the PC successfully

Question 52

Which of the following network troubleshooting tools helps you find the path taken by a data packet from the source to the destination?

A)Winstat
B)Ping
C)Tracert
D)Netstat

Question 53

You want to access a remote host across a network through a terminal window. Which of the following protocols would you choose to achieve this?

A)Telnet
B)HTTP
C)SMTP
D)IMAP4

Question 54

Which of the following protocols are responsible for translating a fully-qualified domain name into the IP address?

A)ARP
B)DHCP
C)WINS
D)DNS

Question 55

Which of the following protocols are used to send messages to the e-mail server for relaying?

A)Simple Mail Transfer Protocol (SMTP)
B)Post Office Protocol, version 3 (POP3)
C)Internet Control Message Protocol (ICMP)
D)Internet Message Access Protocol, version 4 (IMAP4)

Question 56

You are a technician and a network user calls up complaining that he is not able to access the network resources. What is the first thing that you should do?

A)Check for a link light on the network adapter
B)Check the TCP/IP settings on the computer
C)Check the network cable
D)Check the switch

Question 57

As a technician of ABCD.com, if you are asked to configure a PC that needs to be connected to the Internet, what are the 2 things you will check for FIRST?

A)NetBIOS address of the DHCP server and the default gateway
B)IP address of the DHCP server and the default gateway
C)IP Address of the e-mail server and DHCP server
D)Host name of the computer and the IP address of the default gateway
E)Host name of the computer and IP address of the e-mail server

Question 58

What is the default subnet mask for an IP address 192.168.10.10?

A)255.255.255.0
B)255.0.0.0
C)255.255.0.0
D)255.255.255.255

Question 59

You ping the loopback address, but do not receive any response. What do you think is the most likely cause?

A)DSL router is down.
B)DNS server is offline.
C)Network card is being throttled.
D)TCP/IP protocol is not functioning.

Question 60

You are the technician at ABCD.com. You want to ping the loopback address on a PC that has been configured with the static IP address of 192.168.1.122. What commands would you use to achieve this?

A)PING 0.0.0.0
B)PING 127.0.0.1
C)PING 192.168.1.122
D)PING 255.255.255.255

Question 61

Which of the following commands can be used to flush the old copy of IP information and get a new copy of IP information?

A)IPCONFIG /RENEW
B)IPCONFIG /RELEASE
C)IPCONFIG /ALL
D)IPCONFIG /FLUSH

Question 62

Nick bought a new Ethernet NIC and installed it on his new PC. He observes that the link lights on the NIC are flashing Orange. Which of the following could most likely cause this?

A)Collisions on the network
B)Data is being transmitted to the computer
C)The network cable is faulty
D)The network is down

Question 63

When troubleshooting an error in Mike's network, you observe that the IP address of his PC changed after the PC was restarted. What is your inference from this?

A)Computer has a DHCP-based IP address
B)DNS server is offline
C)DHCP server is offline
D)Ethernet cable is a faulty

Question 64

A PC has been configured with a static IP address of 192.168.1.122. Bill tries to run the ping 127.0.0.1 command on this PC, but does not receive any reply for this command. What should he infer from this?

A)The network interface card (NIC) is faulty
B)The network cable is faulty
C)The technician should run the ping 192.168.1.122 command
D)The DNS server is offline

Question 65

The UpwardPro.com network uses an IP proxy that provides Network Address Translation. Ted implements IPSec for all the internet bound traffic, but observes that he is still not able to access the Internet. What has led to this issue?

A)Network Address Translation (NAT) does not work with IPSec.
B)The IP proxy is blocking egress and ingress traffic on port 80.
C)The IP proxy is blocking egress and ingress traffic on port 1293.
D)The IP proxy is blocking egress and ingress traffic on port 8080.

Question 66

You observe that at different divisions of the UpwardPro.com office, CAT5e cables are lying around on the floor. What should you do about these cables?

A)Remove the cabling and install a wireless access point
B)Reroute the cables using a protective sheath
C)Tape the cables securely to the floor
D)Inform the administrator about this potential security risk

Question 67

As a network administrator of UpwardPro.com, which of following is the most important preventive measure that you should take up on a regular basis to secure and protect the PC?

A)Disable the use of cookies
B)Disable all unused features of the web browser
C)Run a virus scan of the hard disk drives
D)Enable the Windows Firewall

Question 68

What are the advantages of dial-up over DSL?

A)DSL has a fairly short limit of 18,000 feet from the central office
B)Dial-up is faster than DSL
C)Dial-up uses a second phone line for internet
D)None - Dial-up has no advantages over DSL

Question 69

Which of the following is NOT a feature of the TCP protocol?

A)Provides hardware address to IP address resolution.
B)Assures reliable delivery.
C)It is connection oriented.
D)Uses sockets and ports to exchange data between applications.

Question 70

Which of the following describes the difference between a network hub and a network switch?

A)Hubs repeat all traffic; switches analyze and intelligently direct the traffic.
B)Hubs intelligently direct traffic; switches repeat all traffic.
C)A switch has an uplink port to add another switch for expansion. This is absent in a hub.
D)A hub has an uplink port to add another hub for expansion. This is absent in a switch.

Question 71

Jack reports that when the phone rings in his house, the wireless on laptops becomes disconnected. Which of the following could be the most likely cause?

A)The cordless phones are 2.4Ghz which interferes with wireless.
B)The cordless phones are plugged into same outlet as the router.
C)The cordless phones are 5.8Ghz which interferes with wireless.
D)The cordless phones are plugged into the RJ11 jack.

Question 72

You are upgrading your company's infrastructure by implementing a video conferencing setup and have begun to experience network degradation. You have determined that a hub is causing the bottleneck. Which of these network devices should you replace your hub with?

A)Switch
B)Amplifier
C)Repeater
D)Router

Question 73

A user is concerned with the security of his laptop's BIOS. The user would not like anyone to be able to access control functions except themselves. Which of the following could make the BIOS more secure?

A)Password
B)Flash the BIOS
C)Encrypt the hard drive
D)Create an ACL

Question 74

A technician deploys a computer in a public library and wants to create user accounts with limited permissions. Which of the following accounts would the technician setup?

A)Limited user accounts
B)Back up user account
C)Power user account
D)Administrator user account

Question 75

A technician is conducting a forensics analysis on a computer system. Which step should be taken first?

A)Get a binary copy of the system
B)Search for Trojans
C)Look for hidden files
D)Analyze temporary files

Question 76

A newly hired security specialist is asked to evaluate a company's network security. The security specialist discovers that users have installed personal software, the network OS has default settings, no patches have been installed, and passwords are not required to be changed regularly. Which of the following would be the first step to take?

A)Establish and enforce a security policy
B)Install software patches
C)Disable non-essential services
D)Password management

Question 77

Which of the following is the major difference between a worm and a Trojan horse?

A)Worms are self replicating while Trojan horses are not.
B)Worms spread via e-mail while Trojan horses are not.
C)Worms are a form of malicious code while Trojan horses are not.
D)There is no difference.

Question 78

John wants to transfer some information to his computer from his friend's USB drive. Which of the following should he do before transferring information?

A)Scan the USB drive for viruses and other malicious codes.
B)Nothing needs to be done. Transfer information.
C)Ask his friend to scan the USB drive in his computer.
D)Insert the USB drive on the computer and check if it works.

Question 79

Which of the following is a method of removing or bypassing a BIOS password?

A)Remove the CMOS battery
B)Change memory card
C)Re-connect all drive cables to the motherboard
D)Restart the computer

Question 80

John is concerned about users using thumb drives to connect to USB ports on company workstations, contemplating a data theft of sensitive files. What should he do to fix this concern?

A)Disable USB in the workstation BIOS
B)Seal all USB ports
C)Install Antivirus
D)Install Firewall