Deck 6: Other Operating Systems and Technologies

Question 1

Where can you find the calibration utility on an Android device?

A)Settings > Calibration
B)Settings > Display
C)Settings > General > Calibration
D)Settings > Advanced > Display
E)Take off the back cover

Answer 1

Settings > Display

Question 2

To kill a process in Windows 7 from the command line, use which of the following commands?

A)TASKLIST
B)TASKKILL
C)KILLTASK
D)TASK
E)END_TASK

Answer 2

TASKKILL

Question 3

Which of the following tools can be run from the command line in Windows 7 to help repair startup issues?

A)BOOTNEW
B)BOOTREC
C)REBOOT
D)CMDBOOT

Answer 3

BOOTREC

Question 4

Which of the following components should you buy to protect your computer from high voltages?

A)UPS
B)Ground Fault interrupter
C)Loop back plug
D)Surge suppressor

Question 5

Which of the following effect does ESD have on electronic components?

A)ESD can lead to an electrical shock.
B)ESD can cause the components to fail.
C)ESD can help the components to run faster.
D)ESD slows down components.

Question 6

What does a red X next to a device in the Device Manager imply?

A)There is a resource conflict with another device.
B)Device is disabled.
C)Device is detected but not installed.
D)Resource was automatically selected.

Question 7

John is troubleshooting a display issue on his computer. He is not able to get any display on the screen. After a series of troubleshooting steps, he connects his monitor to another computer. Now he is able to get a display on the computer. Which of the following components might need to be replaced?

A)Monitor
B)VGA port
C)GPU
D)Display cable

Question 8

You want to carry your hard drive to your friend's place. Which of the following should you use to avoid any static build-up on the components?

A)Static Bags
B)ESD Static Mats
C)Antistatic Wrist Strap
D)Antistatic Bags

Question 9

You want to repair a dead monitor. What is the first and most important thing that must be done before starting the repair?

A)Remove all nearby electronic devices.
B)Discharge the high-voltage using a high-voltage probe.
C)Use your ESD mat.
D)Use your ESD strap.

Question 10

Can a 64-bit network card be used on a 32-bit PCI slot?

A)Yes. You can install a 64-bit card in a slot using a bus extender kit.
B)No. A 64-bit card will not fit in a 32-bit slot and this will not work.
C)Yes. You can install a single 64-bit PCI card into two adjacent 32-bit PCI slots.
D)Yes. Generally 64-bit PCI cards are downward compatible and will operate in 32-bit slots.

Question 11

John is using a TV tuner card on his computer. On starting the TV tuner application, he is able to get good video but no audio at all. However, he is able to play music from the audio files stored on his computer. Which of the following could resolve this issue?

A)Connect the line in from the TV tuner to the line out of the audio port/sound card.
B)Connect the line in from the TV tuner to the line in of the audio port/sound card.
C)Connect the line out from the TV tuner to the line out of the audio port/sound card.
D)Connect the line out from the TV tuner to the line in of the audio port/sound card.

Question 12

A user complains that his wireless mouse moves erratically when he is trying to perform any actions using his mouse. Which of the following should he check for before proceeding to troubleshoot his mouse for hardware/software issues?

A)Mouse is out of/on the boundary of its range.
B)Mouse is connected to the PS/2 port.
C)Mouse is placed too near to the receiver.
D)The mouse needs to be re-installed.

Question 13

Mary is switching ON her computer after a couple of weeks. She hears a set of continuous beep codes, and the computer does not start. What could be the most likely cause?

A)Faulty monitor
B)Faulty memory
C)Faulty keyboard
D)Faulty power supply

Question 14

A client asks a technician to add a DVD+R burner to a computer. The technician does this and successfully tests the drive. Three weeks later, the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs but will no longer burn DVDs. What is the first action that the technician should take?

A)Check for a faulty IDE cable.
B)Be sure that the DVD+R is formatted before using it.
C)Check for incompatible media.
D)Re-install DVD burning software.

Question 15

Which of the following components on the motherboard usually houses the IDE connectors?

A)PCI bus
B)South Bridge
C)North Bridge
D)ISA bus

Question 16

When using an ink jet printer, a user reports that colors seem to be missing intermittently. Which of the following is MOST likely the cause?

A)The print head is clogged.
B)The printer needs to be calibrated.
C)There is a problem with the document being printed.
D)An incorrect paper type is being used.

Question 17

You are using a high-end graphics application and want to make a printout of the high-resolution image; however, you are not able to do so. Which of the following should you do FIRST?

A)Cycle the printer's power switch.
B)Print a different file to see if the problem still exists.
C)Re-install the printer driver software.
D)Reboot the user's computer and reprint the job.

Question 18

A customer still uses a floppy disk drive for temporary storage and needs you to install the FDD. You have already verified the drive is compatible with the computer and you have all the cables ready. On the drive, what are the correct jumper pin settings for a single FDD?

A)There are none.
B)9 and 10 pins
C)1 and 2 pins
D)5 and 6 pins

Question 19

The green pin for a 24-pin connector for an ATX power supply performs which function?

A)+5V connector
B)Ground
C)Power On/Off
D)Power Down

Question 20

You are building a high end PC for an avid gamer. You are installing a power supply to make sure this system has enough power to support the gaming requirements. Of the following, which type of power supply should you install?

A)800 - 1400 W
B)300 - 500 W
C)100 - 300 W
D)500 - 800 W

Question 21

While installing a SATA drive, you attach one end of the drive interface cable to the drive. You are about to attach the other end to the motherboard and realize the motherboard must have what other type of connection (connector, adaptor, or unit)? Choose two.

A)A PATA interface connector
B)A SATA host adapter
C)A SATA interface connector
D)A SATA host simulator unit

Question 22

A customer wants a drive that can be plugged in and immediately recognized by the computer without additional configuration settings. What are your options?

A)Only a USB (flash) drive is immediately recognizable.
B)A USB (flash) drive, a FireWire drive, an eSATA drive, and a PATA drive
C)Only a FireWire and USB (flash) drive
D)A USB (flash) drive, a FireWire drive, an eSATA drive

Question 23

A 64-bitWindows 7 Professional computer can theoretically handle how much memory?

A)4 GB of RAM
B)192 GB of RAM
C)8 GB of RAM
D)512 GB of RAM

Question 24

You need to install RAID 5 for data protection but you need to install another drive controller before configuring the RAID 5. Of the following, what options do you have?

A)SCSI RAID 5 controller
B)PATA RAID 5 controller
C)USB flash drive RAID controller
D)SATA RAID 5 controller

Question 25

For a built-in Windows 7 fingerprint reader to work, where do you set it up in Windows 7?

A)Devices and Printers
B)Control Panel
C)Program Files
D)Device Manager

Question 26

You've been tasked with making emergency recovery disks for all of the Windows XP Professional computers in the Customer Service department. What tool in Windows do you use?

A)Recovery Console
B)System Restore
C)Use the recovery discs from the manufacturer
D)ASR

Question 27

A customer wants to install a Blu-ray drive for watching movies. What is the required prerequisite to use a Blu-ray drive?

A)The display system must be upgraded to comply with BRDVD.
B)The display system must be upgraded to comply with BDHP.
C)The graphics card must be upgraded to comply with HDCP.
D)You only need the Blu-ray drive.

Question 28

Most laptops are not designed for their upgrade options using internal expansion slots. If you are looking at a laptop's motherboard, which expansions sots are you likely to see? Choose all that apply.

A)52-pin Mini PCI slot
B)100-pin Mini PCI slot
C)52-pin Mini PCI Express slot
D)100-pin Mini PPCI Express slot

Question 29

The Key Accounts manager needs to install a 54 Mbps Wireless PCI Express card on his laptop. Of the following, which items may need to be removed from the laptop to install this card?

A)Keyboard
B)Monitor
C)Battery
D)Expansion slot cover

Question 30

A new sales representative needs to transfer data from her Bluetooth PDA to her laptop, but the laptop is not able to connect to Bluetooth. What are two possible options to solve this problem?

A)Tell her to get a different laptop with a Bluetooth adapter
B)Install a Bluetooth Mini PCI Express card
C)Tell her Bluetooth doesn't work with laptops
D)Install a USB Mini Bluetooth adapter

Question 31

A District Manager needs to connect his laptop to a cellular phone network for surfing and e-mail. What does he need on his computer?

A)A WLAN adapter for the laptop and a data plan from his ISP
B)Laptops can't connect to a cellular network, so he needs another connection strategy.
C)A WWAN adapter for the laptop and a data plan from the cellular provider
D)Enable the wireless card in his laptop for WWAN in the BIOS and a data plan from his phone provider.

Question 32

A global service agent will be conducting several international trips and is concerned about damaging her laptop using foreign electrical sockets. What can she do?

A)She needs separate laptops that are adapted to each country.
B)The standard plug adapter will work fine; there is no need for concern.
C)Bring lots of charged batteries.
D)Buy a laptop power adapter with power auto-switching.

Question 33

The business accounting unit needs a laptop docking station for a new employee. What types of connections can be used with a docking station and a laptop? Choose all that apply.

A)eSATA
B)Video
C)Ethernet
D)Audio

Question 34

A sales rep needs a memory upgrade for their laptop. You locate the correct SODIMM module type and are about to install the memory. What are typical installation processes to follow when replacing or adding SODIMM modules in a laptop?

A)Disassemble the laptop to gain access to the memory.
B)SODIMM modules are usually installed at an angle.
C)Set the jumpers on the memory module.
D)Remove the battery before you open the laptop for the upgrade.

Question 35

In reviewing general specifications for laptop batteries, you discover the following…

A)Current laptops use lithium polymer batteries and maintain the BIOS settings.
B)Current laptops use lithium polymer batteries but do not maintain the BIOS settings.
C)Current laptops use nickel lithium batteries and maintain the BIOS settings.
D)Current laptops use nickel metal-hydride batteries but do not maintain the BIOS settings.

Question 36

A customer calls to complain their laptop screen is excessively dim; she can barely see the screen. The screen was fine yesterday. What are the possible issues and solutions? Choose all that apply.

A)The screen inverter is failing and needs to be replaced.
B)The laptop is on battery power and is making the screen dimmer; plug the laptop into a wall socket.
C)The screen dimmer controls need to be adjusted.
D)The screen is failing and needs to be replaced.

Question 37

To replace a failed hard drive on a laptop, you remove the battery and disassemble the computer as needed. With various cable connections, screws, and multiple other components, how do you keep track of what goes where? Choose all that might apply.

A)Take a digital photograph of the different connections and component locations.
B)You've done this before, so there's no need to keep close track of the components.
C)Draw a diagram of the different connections and component locations.
D)Color code the cable ends with where they connect.

Question 38

After installing a printer on a Windows Vista computer, you want to print a test page. Besides knowing the printer is connected, what are you trying to verify when the test page prints? Choose all that apply.

A)The driver software version
B)Graphics are printing correctly.
C)Numbers are printing in the correct sequence.
D)Text is printing correctly.

Question 39

A printer that doesn't apply a substance to the paper is called:

A)A Laser printer
B)A Thermal printer
C)An Inkjet printer
D)An Impact printer

Question 40

A small office needs all of the computers to print to one printer. The manager asks if the printer can be a local and a network printer at the same time. Is this possible?

A)No, a printer connected locally to a computer has to be dedicated to the computer.
B)Yes, if the printer is connected to a PC via USB or LPT cable and is shared on the network via the local PC.
C)Yes, if the computer is connected locally via USB or LPT cable but connected separately to the network with a NIC.
D)No, a printer must be attached to a local computer or attached to the network via a NIC.

Question 41

Several print jobs are not printing in the Customer Service department. The group prints to a single printer shared from a Window's XP Professional computer. How do you see if the print jobs are still in the printer queue?

A)Go to Printers and Faxes (Start menu) of the local computer connected to the printer, right-click the printer, and choose the Open option.
B)Go to Printers and Faxes (Start menu) of any of the remote computers, right-click the printer, and choose the Properties option.
C)Go to the printer and check the control panel display for print jobs.
D)Go to Printers and Faxes (Start menu) of any of the remote computers, right-click the printer, and choose the Printing Preferences option

Question 42

A user wants to change the printer settings on his Win XP computer from letter size to legal size prints. Where can you make these changes?

A)Printer Properties > General tab > Printing Preferences
B)Printer Properties > Ports tab > Printing Preferences
C)Printer Properties > Advanced tab > Printing Preferences or Printer Shortcuts tab
D)Make the changes on the printer control panel.

Question 43

A laser printer is producing vertical stripes about half way down each page at about a half inch wide and getting wider with each subsequent print. What is the most likely cause and solution?

A)The corona wire is faulty and needs to be replaced.
B)The toner cartridge is broken and needs to be replaced.
C)The printer drum is faulty and needs to be replaced.
D)The printer is running low on toner, which needs to be replaced.

Question 44

A page jams in the printer that is locally attached to your printer. You see the paper jam in the front of the printer and manually remove it. However, the paper jam message continues to display. What are two options?

A)Restart the computer.
B)Try printing again to clear the message.
C)Restart the printer.
D)Look for the other paper jams and clear them.

Question 45

While testing a laser printer you notice ghosted images of an object are repeated several times on the prints. What is the likely problem and solution?

A)Low toner; replace the toner cartridge.
B)The fuser is damaged; replace the fuser.
C)The printer drum is faulty; replace the printer drum.
D)Toner is building up on the fuser rollers; clean the printer.

Question 46

A new network printer installed in the reception area isn't printing. You confirm the printer is online and is not displaying error messages. You ping the printer from one of the PCs in the office and receive the message "Request timed out." You can ping other printers online and the host on the Internet. What can you do? Choose two.

A)Assign the printer a static IP address.
B)Restart the printer.
C)Check the network cable for the printer.
D)Restart the DNCP server.

Question 47

Purchasing calls and asks about the differences between inkjet and laser printers. What do you say? Choose all that apply.

A)Inkjet printers are more expensive than laser printers.
B)Laser printers are faster in terms of output than inkjet printers.
C)Inkjet printers produce lower resolution images and copies.
D)Inkjet printers use powder toner.

Question 48

An employee shows you a crack about a half inch long next to the touchpad on his laptop. The laptop works fine and doesn't appear to have internal damage. What can you do to repair the problem? Choose all that apply.

A)Buy a replacement part.
B)Solder the crack.
C)Use epoxy on the underside of the crack.
D)Replace the laptop.

Question 49

You are preparing a class to demonstrate a how to create a proper computing environment and good computing practices. What advice do you include? Choose all that apply.

A)Plug the computer and monitor into a surge protector.
B)To keep warm, place a heater next to a computer for added heat.
C)Back up important data and images to a DVD or external drive regularly.
D)In case of power outages, install a UPS unit to provide power until the computer can be shut down properly

Question 50

A territory rep has a laptop with a fingerprint reader from the same manufacturer. He installed the hardware and software, and the device appears in the Windows Control Panel. However, when trying to use the reader, he receives an error message saying it is not connected to the computer. You check that all of the connections are in order and confirm the order of installation. All seems to be done correctly, but the device is not working correctly. What's the next step?

A)Uninstall and Install the device and software.
B)Contact the computer hardware vendor's customer support for assistance.
C)Contact MS Windows customer support.
D)Go to Windows Update and see if there is a driver update.

Question 51

1) You are building a custom PC that requires the following:· A processor with 6 cores· Max clock speed of 2.8 GHz· A total of L2 and L3 cache of 9 MBWhich of the following processors meets these requirements?

A)Intel Core i7 930
B)AMD Phenom II 1055T
C)Intel Core i5 750
D)AMD Phenom II 1090T

Question 52

A customer's Window XP Home computer has crashed, and he is calling to ask about the Windows ASR recovery feature. The customer wants to know how to locate and run the program. What can the customer do?

A)ASR is not an option on Windows XP Home version.
B)ASR isn't available until its introduction with Windows Vista.
C)As long as he can boot into Safe Mode, it is an option.
D)ASR can only be used if he used it prior to the crash.

Question 53

Which typical power management features are available for processors?

A)Combining power planes for cores and memory controller
B)Turning off unused parts of the processor
C)Utilize the 128-bit FPU (floating point unit)
D)Switching power off or on within a single clock cycle

Question 54

The local manager uses a USB keyboard and mouse but would like to use wireless input devices. The USB keyboard and mouse are plugged in and work fine. What additional configurations or parts are necessary for the wireless keyboard and mouse? Choose all that can apply.

A)None; the wireless components should work automatically.
B)A USB transmitter will need to be plugged in to the device.
C)A USB transmitter will need to be plugged in to the device, and it will need batteries for power.
D)The mouse and keyboard will need batteries for power.
E)Software for the wireless components will need to be installed.

Question 55

Which of the following media types is least susceptible to cross talk?

A)UTP
B)STP
C)Co-axial
D)Fiber optic

Question 56

Which of the following is a default subnet mask for a Class B network?

A)255.0.0.0
B)255.255.255.0
C)255.255.255.255
D)255.255.0.0

Question 57

Mark is in charge of the network support team in his organization. Currently the wireless network is experiencing interference issues from a nearby wireless network using different SSIDs but operating on the same channel. What should he do to solve this problem?

A)Change the LAN WAP channel to a unique one.
B)Change the LAN WAP to the same SSID as the foreign WAP.
C)Change the WEP settings on the LAN.
D)Change the LAN WAP settings to be different than that of the foreign WAP.

Question 58

David calls into his manufacturer's technical support in order to resolve an issue with his Internet/network access. The technician asks for any changes made to the computer. David says he replaced a network card on the PCI slot. What should the technician do next?

A)Check the TCP protocol settings.
B)Check the NIC.
C)Check the processor speed.
D)Check the user password.

Question 59

Which of the following is a unique 48-bit number that uniquely identifies an adapter on the network?

A)MAC address
B)IP address
C)Default gateway
D)Subnet mask

Question 60

David was able to connect his computer to the Internet successfully at his place. However, when he tried to connect his computer at his friend's place, it wouldn't connect to the Internet. The Internet connection is working fine since his friend is able to connect to the Internet on the same connection. What should David check for?

A)Check if his friend's connection uses automatic IP addressing or manual IP addressing.
B)Check if he can ping the loopback address.
C)Check the IP address on his computer.
D)Check if he can ping the default gateway.

Question 61

You work in IT support for your organization. Your co-worker, Jane complains that although she is able to access Jack's computer, she is not able to make any changes to the Word document in Jack's shared folder. Which of the following could fix this issue?

A)Configure thewrite permissions on Jack's computer.
B)Configure thewrite permissions on Jane's computer.
C)Replace the Word document in the shared folder.
D)Check if Jane can ping the loopback address.

Question 62

David has installed a new NIC on his computer. Since the installation, he is not able to connect to the Internet. Where can he find the device drivers for the new NIC?

A)On the CD-ROM that came with the motherboard
B)On the CD-ROM that came with the NIC
C)On the manufacturer's website
D)On the PC recovery disc

Question 63

What is the method of establishing a protocol connection to a controller called?

A)Linkage
B)Networking
C)Auditing
D)Binding

Question 64

Which of the following actions should you take if you do not want your router to broadcast the name of your network?

A)Disable SSID broadcast
B)Enable MAC filtering
C)Disable MAC filtering
D)Power off your router

Question 65

Jane wants only some specific users to be able to connect to her wireless network. Which of the following should she use to accomplish this?

A)Disable SSID broadcast.
B)Enable MAC filtering.
C)Set beacon interval values as low as possible.
D)Disable the WAP.

Question 66

You are having problems connecting to a client's computer using a Remote Desktop connection. All other network services are working fine. Which of the following could be a possible reason for this?

A)The DHCP server is down.
B)The NIC is faulty.
C)The firewall has blocked port 443.
D)The DNS server is down.

Question 67

You are troubleshooting a network connectivity issue. In the process, you find out that the network card will not connect to the network. Which of the following should you check first to fix the problem?

A)Loop back test results
B)Driver
C)Processor
D)RJ-45 cable

Question 68

As a part of a troubleshooting process, John wants to check the table thatmaintains the TCP/IP to MAC address translation on his computer. Which utility should he use?

A)arp
B)ping
C)nbtstat
D)netstat

Question 69

Which of these switches can be used along with the ping command to specify the amount of time in seconds to wait, between sending consecutive packets?

A)-n
B)-i
C)-f
D)-l

Question 70

Which of these commands displays the MAC address of a computer?

A)Ipconfig/all
B)tracert
C)ipconfig
D)ping

Question 71

You have a permanent connection to the internet. Your local network includes a web server and an SMTP server. You are concerned about hacking, so you set up port filtering on your network. Your local SMTP server has stopped sending or receiving messages through the internet, but your users can still access local and internet sites. What could be the possible cause?

A)Your DHCP server is down.
B)Your web server is filtering mail requests.
C)Your router is blocking port 25.
D)Your router is blocking port 110.

Question 72

Which of the following should be done in order to hide wireless networks from unauthorized access?

A)Disable SSID broadcast.
B)Disable the client NIC.
C)Disable wireless network.
D)Disable IPv4 addressing.

Question 73

You are upgrading your company's infrastructure by implementing a video conferencing setup and are experiencing network degradation. You have determined that a hub is causing the bottleneck. Which of these network devices should you replace your hub with?

A)Switch
B)Amplifier
C)Repeater
D)Router

Question 74

You are working as a network administrator in your organization. A user complains that he is not able to print to a network printer attached to the network. When you try to ping the printer with an IP address it gives a successful reply but the host name ping fails. What could be the most likely cause?

A)Print server is down.
B)DHCP server is down.
C)DNS server is down.
D)Printer is too far from the user.

Question 75

Which of the following network utilities can be used to confirm that a computer can reach the default gateway IP address?

A)nslookup
B)ipconfig
C)winpcfg
D)ping

Question 76

Which of these utilities can be used to find the number of hops a packet takes from the source to the destination?

A)nbtstat
B)tracert
C)nslookup
D)netstat

Question 77

You are troubleshooting a network problem and would like to know if a machine is able to contact the server. Which of the following TCP/IP utilities will allow you to find this information?

A)nbstat
B)arp
C)ipconfig
D)ping

Question 78

Which network protocol uses a public-key cryptography to authenticate between a local computer and a remote computer?

A)SSH
B)HTTPS
C)TCP/IP
D)POP

Question 79

Using the command line, what do you type to get help finding the correct syntax for command line utilities?

A)net help/?
B)net help
C)net /?
D)net /help

Question 80

John is attempting to add an icon to the desktop that can be used by all users of his computer. How should he do this?

A)Add the icon to C:Documents and SettingsAll UsersStart Menu
B)Add the icon to C:Documents and SettingsAll UsersDesktop
C)Add the icon to C:Documents and Settings\Start Menu for each user
D)Add the icon to C:Documents and Settings\Desktop for each user